TEMPORARY SPECIAL EVENTS ASSISTANT

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

* THIS POSITION IS TEMPORARY (UP TO 40 HOURS) WITH LIMITED BENEFITS. (Please see Benefits tab for additional information.) No Qualified Candidate Pool (QCP) will be established. You will only be contacted if there is an interest from the hiring department. *
Represents the organization at key station locations and transfer points to provide professional customer service and support. Assists patrons navigating TAP Vending Machines, purchasing TAP Cards, loading passes, and utilizing the Metro system effectively. Supports special events, rail operations, bus bridges, and handling crowd control and emergencies that impact Metro patrons and stations. Assists during revenue equipment upgrades and documenting customer complaints, inquiries, concerns, and equipment issues. Reporting crimes in progress to law enforcement and aiding supervisory personnel during emergencies are part of the responsibilities. Provides TAP assistance to large groups and passengers with special needs while also participating in promotional activities and distributing relevant information to Metro patrons. Supports in station openings, bus service changes, and assisting in student registration for fare programs are essential functions of this position.

Recruitment Timelines : Interviews are projected to be scheduled for the week of May 5th, 2025 . These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Represents Metro at key station locations and transfer points, providing a visible presence of professional customer service
  
• Provides assistance to patrons who have problems with direction, ticket vending machines, locating lost articles, or purchase and use of tickets, passes, and other materials related to Metro rail services
  
• Documents customer complaints, inquiries, problems, or concerns, and personal observations
  
• Reports crimes in progress to appropriate law enforcement agencies for action
  
• Assists supervisory personnel when necessary during emergency situations
  
• Provides assistance to large groups and passengers with special needs
  
• May assist in the promotional preparation, presentation, and distribution of materials during Metro commuter fairs or community and special events
  
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• None Required
  

Experience

• Must be a current student of the Transportation Communications Union (TCU) School or 6 months of experience performing customer service duties
  

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
  

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Basic principles of customer service
  
• Safety precautions and procedures
  
• Customer touchpoints
  

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Basic functionality of Smart Phones and Tablets
  
• Communicating effectively with the public and Metro staff
  
• Exercising sound judgment in emergency situations
  
• Interacting professionally with various levels of Metro employees and outside representatives
  

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Respond to inquiries and routine complaints regarding fares, frequency of service or schedules, transfers, and other Metro bus and rail related services and operations
  
• Deal tactfully and effectively with the public, law enforcement, Metro staff and other agencies in frequently stressful situations
  
• Represent Metro before the public
  
• Understand and follow instructions and apply procedures
  
• Assist customers with unique understanding of how to buy fares via customer touchpoints
  
• Demonstrate knowledge of regional TAP products
  
• Direct customers in usage of TAP vending machines, turnstiles, fareboxes and TAP validators
  
• Record observations and provide daily written assessments
  
• Distribute TAP cards and TAP literature at events and explain processes and systems
  
• Read, write, speak and understand English
  

Special Conditions
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• High noise environment
  
• Exposure to moving machinery and/or vehicles
  
• Exposure to outdoor weather including extreme heat, cold, dampness and/or humidity
  
• Work irregular hours, split shifts, weekends, holidays, or 24-hour-a-day on-call assignments
  
• Work after designated regular hours in case of special assignments or emergencies
  
• Local travel
  

Physical Effort Required

• Standing
  
• Walking (distance 5' to 100')
  
• Communicating through speech in the English language required

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 5/8/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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