Eligibility Support Clerk

Introduction

THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.Applications must be in the possession of the Human Resource Services Department by 5:00 p.m. on the Last Day for Filing.

QUALIFIED BILINGUAL PERSONS WHO SPEAK ENGLISH AND ARE ALSO FLUENT IN SPANISH, CHINESE, VIETNAMESE, CAMBODIAN, LAOTIAN, KOREAN, MIEN, TAGALOG, AMHARIC, FARSI, DARI, TIGRIGNA, RUSSIAN, ROMANIAN OR SIGN LANGUAGE ARE ESPECIALLY ENCOURAGED TO APPLY. THERE IS AN ADDITIONAL BIWEEKLY COMPENSATION FOR PERSONS IN POSITIONS DESIGNATED BILINGUAL. Qualified candidates may be tested to demonstrate language proficiency.

Applications will only be accepted on-line.

DESCRIPTION

THE AGENCY

The Alameda County Social Services Agency (SSA) is comprised of approximately 2,400 men and women working collectively and in partnership with community-based organizations, neighborhood groups and policy makers to serve the needs of the community. SSA provides services through its administration and operating departments. Administration includes Finance, Government and Community Relations, and Human Resources. SSA’s operations include Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration.

The Social Services Agency assists one out of four of Alameda County's residents. The mission of the Social Services Agency is to promote the economic and social well-being of individuals, families, neighborhoods, and communities.

To learn more about the Alameda County Social Services Agency, please visit the website https://www.alamedasocialservices.org.

THE POSITION

Eligibility Support Clerks are often the first point of contact for those residents of Alameda County applying for or receiving cash aid, Medi-Cal or CalFresh benefits from the Social Services Agency. Eligibility Support Clerks’ job responsibilities include reviewing applications, responding to questions and/or referring applicants or recipients of Social Services Agency benefits programs to appropriate resources. All Eligibility Support Clerks are required to maintain a professional and courteous manner, work effectively and accurately with minimum supervision and constant deadlines.

THE IDEAL CANDIDATE

In addition to meeting the minimum qualifications, ideal candidates will possess strong office support skills and experience, relevant computer applications knowledge and experience, as well as demonstrated success in the following areas:

• Provides exceptional service to internal and external customers, face-to-face and on the telephone.
• Communicates efficiently, orally and in writing.
• Disseminates information accurately and quickly.
• Assimilates and applies newly learned information on the job.
• Maintains quality performance while under pressure and time constraints.
• Ensures the quality and accuracy of work products.
• Actively participates as a valued member of a work team.

For more information about the job classification, visit: Eligibility Support Clerk (#1132) .

MINIMUM QUALIFICATIONS

Either I

The equivalent of one year of full-time experience in the class of Specialist Clerk I or an equivalent or higher-level clerical class in the Alameda County service. (Non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.)

Or II

The equivalent of two years of full-time clerical experience, one year of which must have included public contact.

Or III

The equivalent of one year of full-time experience as an Eligibility Technician, or an equivalent or higher-level classification in the same series, in a federal, state, county or city Social Services Agency.

NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:

Knowledge of:

• Basic math and spelling.

• Alpha and numeric filing systems.

• Techniques and practices for dealing with individuals from various socio-economic and ethnic groups, in person, via telephone, and through correspondence (including contacts with irate and hostile individuals).

• Modern office practices and procedures and standard office equipment operations.

Ability to:

• Communicate orally and in writing.

• Write and/or print legibly.

• Understand and follow complex oral and written directions and procedures.

• Establish and maintain cooperative relationships with clients, the general public, and co workers.

• Interview to facilitate solicitation of required information.

• Evaluate individual situations and make appropriate decisions.

KNOWLEDGE AND ABILITIES

Ability to:

• Demonstrate interpersonal sensitivity.

• Plan, organize and coordinate work independently.

• Learn and utilize a variety of internal and external data systems.

• Acquire a variety of computer skills within a reasonable timeframe.

• Learn and apply relevant sections of legal codes, regulations and procedures.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OF THE FOLLOWING STEPS:

1) A review of applicants' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.

2)Virtual Written Examination (Pass/Fail): A multiple-choice written test that will be qualifying only.

3)Virtual Computer Skills Assessment (Pass/Fail): A data entry accuracy test that will be qualifying only.

4)Oral Panel Interview Examination (Weighted as 100% of the final examination score):If the candidate is successful in the written and typing test portions of the examination process, then the candidate will be invited to participate in an oral panel interview where they will be asked about past job experiences relating to the core competencies that successful incumbents of the job possess. The candidate who passes this portion of the exam will then be scored and put into rank order. The oral panel interview examination may also serve as the hiring interview at the discretion of the hiring authority.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

We reserve the right to make changes to the announced examination components .

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work.

To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website,https://hrs.alamedacountyca.gov.

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency.

TENTATIVE RECRUITMENT PLAN:


Deadline for Filing:

**5:00 PM Friday, May 2, 2025

Review of Minimum Qualifications:

by May 16, 2025

Virtual Written Examination:

Week of June 9, 2025

Virtual Performance Examination:

Week of July 14, 2025

Civil Service Oral Examination:

Week of August 18, 2025

Notification of Results:

Closing Date/Time: 5/2/2025 5:00:00 PM

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• County of Alameda

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