SENIOR DEPARTMENTAL SYSTEMS ANALYST (BUSINESS ANALYST)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Performs systems analysis and coordinates the development of systems and/or applications of a specified function or area within a department.

This position analyzes business processes, identifies technology needs, and optimizes solutions to improve efficiency. Working in an Agile environment, it involves creating and updating documentation while translating complex projects into actionable insights to support informed business decisions.

Examples of Duties

• Researches functional areas to determine information systems needs
• Performs requirements analyses, feasibility studies, and prepares project proposals for the development, enhancement, and maintenance of an information system specific to assigned department
• Designs technical systems specifications
• Provides input to consultants regarding systems needs and acceptability of alternatives
• Evaluates systems to ensure that requirements are properly satisfied
• Verifies vendor compliance with contract and work plan
• Monitors systems performance and responds to systems emergencies
• Troubleshoots, analyzes, and resolves system problems
• Prepares cost/benefit analysis reports for information processing systems and develops associated justifications for the acquisition of systems products and services
• Prepares reports, systems training manuals, and technical systems documentation
• Creates and modifies microcomputer programs
• Develops advanced microcomputer analytical models and report programs using specified software packages
• Designs advanced decision support tools and models used for decision making
• Participates in department information security, disaster recovery, and safety programs
• Participates in evaluation and awards of contracts to information systems vendors
• Oversees, trains, and motivates assigned staff
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
  
  May be required to perform other related job duties
  

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Computer Science, Information Systems, or a related field

Experience

• Three years of relevant experience performing systems analysis or computer programming work; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience developing and implementing standardized practices for creating clear, concise, and comprehensive business requirement documents, process flows, user guides, and system specifications.
• Experience maintaining accurate and up-to-date documentation following industry standards and regulatory requirements.
• Experience with tools such as Confluence, Jira, Visio, Lucidchart, or other documentation and workflow platforms.

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of specified application areas, systems analysis, and statistical methods
• Applicable local, state, and federal laws, rules, and regulations governing information systems
• Capabilities of large-scale computer systems
• Principles of supervision

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Analyzing and designing data processing systems in a specified application area
• Managing projects, applications, and programs
• Troubleshooting system problems
• Navigating and customizing web-based collaborative platforms, such as SharePoint
• Analyzing situations, identifying problems, and recommending solutions
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives
• Training users in implemented systems

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Perform complex systems analyst work
• Prepare comprehensive reports and correspondence
• Determine strategies to achieve goals
• Meet tight time constraints and deadlines
• Multi-task and work in a fast paced, team-oriented environment
• Think and act independently
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Work effectively in a team environment
• Interface with internal business units; create and foster effective partnerships with internal stakeholders
• Read, write, speak, and understand English

Special Conditions

The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions
• Communicating through speech in the English language required

NW

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan- Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance- PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance- PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance- 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays- 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP)- Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years20 days
Beginning of 6th - 10th year25 days
Beginning of 11th - 15th year30 days
Beginning of 16th + years35 days

Pension Plan- PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at www.benefits.metro.net .

Closing Date/Time: 4/18/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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