What You'll Be Doing

Wake County is looking to hire an Eligibility Team Lead. In this role, you will serve as a lead worker for a Family & Children Medicaid team, providing advanced program assistance to clients and caseworker staff. You will oversee work quality, provide training, assign tasks, and support supervisors as needed.

• Provide on-the-job training and support to new staff who have completed classroom policy training.
  
• Deliver ongoing instruction on new policies, policy clarifications, and procedures identified through the QA process.
  
• Offer refresher training to experienced staff needing additional assistance.
  
• Assist caseworkers by troubleshooting cases, explaining policy decisions, and interpreting policies for clients and staff.
  
• Process cases by contacting clients, gathering necessary documents, assessing eligibility, and entering data into electronic systems.
  
• Assign work to caseworkers using daily spreadsheets and reports while monitoring pending applications and identifying potential issues.
  
• Support workflow by completing processing tasks for absent staff, employees on leave, and vacancies, as well as handling late applications or cases.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Associates Degree
• 2 Years related Experience

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Current experience within the last two (2) years determining eligibility and providing case management for any of the following Economic Services Programs provided by a State or County Department of Social Services/Human Services - Family and/or Adult Medicaid or Work First
• Experience as a mentor, lead worker, team leader, or supervisor
• Spanish Language Skills are preferred but not required

How Will We Know You're 'The One'?

• Provide guidance and feedback to help employees enhance their knowledge, skills, and abilities to complete tasks and solve problems effectively.
• Build and maintain collaborative working relationships with coworkers to achieve team and organizational goals.
• Motivate and engage employees through effective communication.
• Assess and develop the skills of new and existing employees.
• Convey information clearly and concisely, both verbally and in writing, ensuring messages are well understood.
• Actively listen and respond appropriately to others.
• Monitor programs using data-driven insights and take corrective action when necessary.

About This Position

Location: WCOB Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Monday - Friday - 8:30am - 5:15pm

Hiring Range: 23.57 - 30.28 (Full Market Range$23.57-$37.00)

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 4/10/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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