Social Services Worker Assistant

This recruitment will establish an employment list to fill current and any future vacancies within the Health & Human Services Agency. The anticipated life of the employment list is six months. If interested in employment for this position for current or future vacancies, please submit an online application for consideration.

Current vacancy is with the Health & Human Services Agency located in Visalia. The anticipated life of the list is six months.

Typical Duties

Interview clients at home, over the telephone, or in the office to assess health, mental health and/or social service’s needs; may assist professional staff with the less complex aspects of case management; make referrals to community resources and assist clients in accessing services; prepare case narratives; maintain manual and electronic case records; develop public information and education materials for use by clients; provide parent/caretaker education by teaching and demonstrating appropriate child-rearing skills; arrange and present community service provider orientation for assigned program; provide instruction in household management, inclusive of budgeting, nutrition, food preparation and housecleaning; work closely with various community organizations and agencies; serve as an advocate for client/patient access to departmental and community resources; read, complete forms and explain information to clients or care providers regarding social services programs and other resources available to maintain client safety; may respond to a large volume of calls on a daily basis in a call center environment; maintain consistent client contacts in a home setting by performing home visits; transport clients to various appointments or activities; supervise and mentor clients during approved visitations or activities; attend instructional training programs to keep apprised of applicable rules, regulations or laws; complete trainings and attain certifications for effective application of evidence-based assessment tools related to duty assignment; research requests, problems, and complaints, and initiate appropriate action to resolve service issues; establish and maintain effective interpersonal relationships at all organizational levels, with the public and community partners. Essential job duties may be assigned that are not listed above but are relative to this job classification. (Reasonable accommodation will be made when requested and determined by the County to be appropriate under applicable law.)

Minimum Qualifications

Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following.

Education: Equivalent to completion of the twelfth (12th) grade.

Experience: None

Knowledge of: Office procedures and practices to include computer usage; interviewing and information gathering methods and techniques; basic math and record keeping methods and techniques.

Skill/Ability to: Work and communicate effectively with people of various educational and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and co-workers; operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment; learn and integrate parenting assessment into supervised visitation services for families; prepare or complete various forms, reports, records, correspondence and other documents; conduct an interview in order to gather information and tactfully handle sensitive and difficult situation; learn to evaluate assessment results in order to identify areas of notable improvement and development of objective recommendations; work effectively as part of a multi-disciplinary team; communicate concisely and effectively both orally and in writing; organize and maintain work assignments including detailed information on individual cases; write clear, concise reports, case narratives, and other correspondence; input and retrieve data from computerized tracking systems; maintain confidentiality of all information and materials.

DESIRABLE EMPLOYMENT STANDARDS

Education: Graduation from an accredited college with an Associate Degree.

Experience: One year of full-time, volunteer or personal experience involving extensive public contact in a health, mental health or social service setting performing duties such as in-depth interviewing or determining eligibility for publicly or privately financed health benefits, housing, financial assistance, counseling or social services.

Skill/Ability: To speak, read and write fluently in a designated second language as well as in addition to English.

Additional Information

Conditions of Employment

Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions. An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions. Some job classes may also require a physical exam.

College Cost Reduction Access Act

This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER

Bargaining Unit 4

The information listed is a general summary of benefits. These provisions do not constitute an expressed or implied contract and are subject to change.

Benefit Amount: An annual benefit amount is provided and may be applied towards health insurance premiums (medical, dental, vision, life and long-term disability). This benefit is pro-rated and paid on a pay period basis (24 pay periods).

Health Insurance: A choice of PPO and HMO medical plans which include PPO and HMO dental plans and include dental and vision coverage. Dependent coverage is available. Providers include Anthem Blue Cross, Kaiser Permanente, Delta Dental, and Vision Services Plan (VSP).

Retirement: The retirement plan is a defined benefit plan administered pursuant to the 1937 Act County Employees Retirement Act and integrated with Social Security. In addition to ordinary retirement benefits, the plan provides disability and death benefits. Retirement contributions are made by both the County and the employee. The County has reciprocity with the State of California, contracting PERS agencies, and all County 1937 Act Retirement Systems.

Paid Holiday Leave: 12 set days and 1 personal holiday.

Vacation Accrual:
2 weeks per year (0-3 years of service)
3 weeks per year (3-7 years of service)
4 weeks per year (7-11 years of service)
5 weeks per year (11+ years of service)
Limit of 300 hours.

Sick Leave Accrual: 12 days per year with unlimited accumulation, 60 hours of which may be used toward family sick leave.

Group Term Life Insurance and AD&D: $10,000; Provided by Standard Insurance Company.

Disability Insurance: Employees are covered by State Disability Insurance. The premium is paid by the employee.

Deferred Compensation: A voluntary deferred compensation plan is available.

To view more detailed descriptions of Tulare County's benefits, please view the Benefits section of our Web site at https://tularecounty.ca.gov/hrd/benefits-wellness/health-plans-active-employees/

The Provisions Of This Bulletin Do Not Constitute An Expressed Or Implied Contract And Are Subject To Change.

Closing Date/Time: 3/18/2025 11:59 PM Pacific

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• Tulare County Health and Human Services

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