What You'll Be Doing

At #TeamWake we are committed to providing essential economic assistance programs that support individuals and families in our community. As part of our Economic Services Division, our goal is to deliver timely and accurate benefits while ensuring clients have access to vital resources.

As an Eligibility Caseworker I- Family & Children’s Medicaid (FCMA), you will be responsible for:

• Interviewing individuals by phone or in person to assess Medicaid eligibility
• Evaluating financial and personal information to make eligibility determinations
• Assisting clients with economic benefits, community referrals, and other resources
• Processing applications, re-determinations, conducting reviews, and maintaining case documentation
• Utilizing NCFAST and document management systems for case tracking and accuracy
• Providing backup support to fellow caseworkers and managing reports

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• High school degree or GED
• Two years of related experience
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program) Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency -Determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
• Assessing the financial capabilities and need for financial assistance (e.g. Financial Counseling)
• Direct clerical or customer services support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services -Experience working with the homeless population
• Spanish language skills preferred but not required

How Will We Know You're 'The One'?

• You thrive in a fast-paced, ever-changing environment-no two days are the same, and you love it!
• You’re a pro at deciphering complex policies and turning them into client budgets like a budgeting wizard.
• Numbers? No problem! You can calculate and analyze budgets with confidence.
• Financial information doesn’t intimidate you-you can review and assess it with ease.
• Your eagle-eyed attention to detail ensures nothing slips through the cracks.
• Integrity and objectivity are at your core-you do what’s right, always.
• Cool under pressure? That’s you! Stress has nothing on your resilience.
• You embrace diversity and celebrate different perspectives.
• Helping people is your jam-you’re all about top-notch client and customer service.
• Communication is your superpower, whether it’s writing, speaking, or just making complex ideas crystal clear.
• Your interpersonal skills help you connect with colleagues and clients alike.
• Tech-savvy and efficient, you navigate office software and systems like a pro (Microsoft Office, NC FAST, Hyland OnBase-check!).

About This Position

Location: Wake Medical Center7 Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Monday - Friday 8:00 am-4:30 pm

Hiring Range: 22.84 - 27.43

Market Range: 22.84 - 32.03

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 3/13/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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