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Job Description
If you are a current City of Olathe employee, please click this link to apply through your Workday account.
Employment Type
Full Time
Job Summary
Do you enjoy working with people and helping answer questions? Do you pride yourself on being organized and tactful? The City of Olathe is looking for friendly faces to help with a variety of responsibilities as part of our Customer Service team working full-time at the front desk of the Olathe Community Center. If you want to join a team that focuses on continuous improvement, innovation, and collaboration while providing valuable assistance to the Olathe public, this job may be just the fit for you! The City of Olathe currently has an opening for a Customer Service Representative I or 2 based on experience, with job responsibilities and salary increasing accordingly.
VARYING WORK HOURS RUN 7 DAYS A WEEK
STARTING PAY BASED ON EXPERIENCE: LEVEL 1 ($17.50 - $18.42) AN HOUR; LEVEL 2 ($18.25 - $19.90) AN HOUR
For more details, review the full job details and requirements below.
The Customer Service Representative I performs a wide variety of customer service-related functions such as handling a high volume of telephone calls, processing POS transactions, assisting customers with inquiries, and resolving customer issues. The Customer Service Representative is part of a job progression that includes Customer Service Representative I, II, III.
Key Responsibilities- Oversees check out of sports equipment and maintains documentation and collateral; u ses multiple software tools and systems to complete work.
- Follows facility policies and practices; monitors customer access to facility and programs and enforces policies with respect and consistency.
- Processes and verifies minor, adult, and day waivers accurately and efficiently.
- Manages lost and found items and logs.
Qualifications
Experience: Two years of customer service and administrative experience is required along with excellent computer skills including proficiency with Microsoft Office basic functions. The successful candidate will also need strong customer service, time management, and organization skills.
Education: A high school diploma or equivalent is required.
Licenses & Certifications: None
Language: Proficiency with verbal and written English language required. Additional proficiency with Spanish preferred.
Environmental or Physical Demands: May be required to lift at least 20 lbs. - Oversees check out of sports equipment and maintains documentation and collateral; u ses multiple software tools and systems to complete work.
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ABOUT THE COMPANY
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City of Olathe
Show moreThe City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident.
It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do.
Olathe’s quality of life is second to none, and we believe our employees deserve the same. The City of Olathe values and fosters an innovative, diverse, and inclusive culture. We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially. The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible.
If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here. -