What You'll Be Doing

The purpose of the Economic Benefits Trainer is to design, develop and provide training to new hires and seasoned staff within Economic Services (ES). The Economic Benefits Trainer reports directly to the Program and Staff Development (PSD) Training Supervisor. The goal of the Staff Trainer and PSD is to create a “High Performing Work Team.” This position's primary focus is Food & Nutrition Services and other programs focusing on departmental needs.

Essential Job Functions:

• Deliver training in the areas of Economic Benefits policy, technical navigation, communication, customer service, coaching, and team building.
• Design, develop deliver, and administer test, quizzes, and exams.
• Evaluate training programs (including online courses, self-study, and blended learning opportunities) for caseworkers, supervisors, and managerial staff.
• Compose a training schedule and facilitate the learning process to ensure that training is engaging, and the transfer of learning is occurring.
• Develop and update effective curricula to address identified training needs in all benefit program areas.
• Ensure that training in each program is aligned with Federal and State policies and that county policies are followed.
• Monitor staff learning, comfort, implementation, and operational needs.
• Write and communicate weekly individual status updates to the supervisors and program manager.
• Meet with staff to plan an appropriate course of action to improve individual training deficiencies.
• Communicate individual pathways progress reports to supervisors at the conclusion of training.

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high-quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Bachelor's degree
• Three years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Three (3) years of experience working within Food and Nutrition Services or Family and Children's Medicaid programs within a State or County Department of Economic Self-Sufficiency, including training adults using adult learning theories and practices
• Bachelor's degree or higher level of education in a related field to the position; equivalent education and experience are accepted

How Will We Know You're 'The One'?

• Develop and deliver presentations, training, and ideas to individuals or groups
• Facilitate group discussions effectively
• Demonstrate strong interpersonal and human relations skills
• Analyze complex problems, identify solutions, and take action to resolve issues
• Communicate effectively in both written and verbal formats, ensuring clarity and understanding
• Apply knowledge of adult learning, instructional design, and curriculum development techniques
• Instruct and train employees, students, faculty, and clients by providing clear guidance on procedures and practices
• Motivate and coach individuals to foster growth and development

About This Position

Location: HSC Somerset Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Monday - Friday 8:00 am - 5:00 pm

Hiring Range: $23.94 - $32.32, Market Range Min $23.94 MP $32.32 Max $40.70

Market Range: 23.94 - 40.70

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 3/14/2025

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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