Patient Experience Coordinator - Hospital Auxiliary Groups

Description

WHAT WE OFFER:

The County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee within this position will also be eligible for the following:

• Educational Incentive: Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification.
• Bilingual Incentive: Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.
• Vacation Accrual: Initially approximately 14 days of vacation per year increasing to 19 days at 5 years of services, 21 days at 12 years of services, 22 days at 13 years of services, 23 days at 14 years of services, 25 days at 15 years of services and topping out at 26 days per year at 20 years of service.
• Vacation Redemption: After approximately 7 years of services ability to “cash in” or redeem up to 80 hours of vacation accrued in the current year after using 80 hours in the preceding 12 months.
• Deferred Compensation: Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan. This position is eligible for up to a 3% match on your 401(k) contributions.
• Health Plans: You are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans. For Plan Year 2025: Employee Only - $509, Employee + 1 - $779 and Employee + 2 or more - $983
• Flexible Spending Accounts: Pre-tax benefit towards eligible medical, dental, and vision care expenses.
• Pension Plan: Participation in the County's defined benefit pension plan. If eligible, you may establish reciprocity with other public retirement systems such as CalPERS.
• Holidays: 12 paid days per year which includes a scheduled floating holiday.

VENTURA COUNTY

Ventura County is located on California’s “Gold Coast,” approximately 35 miles northwest of Los Angeles and 20 miles southeast of Santa Barbara. Residents enjoy rolling hills and sweeping ocean views in a nearly perfect Mediterranean climate. The beauty and weather combined with a wonderful quality of life are among the many reasons our residents choose to call Ventura County “home.

Ventura County is a “general law” county, governed by a five-member, elected-by-district Board of Supervisors. The Supervisors appoint a County Executive Officer (CEO) to oversee the County budget, day-to-day operations, and to advise, assist, and act as an agent for the Board of Supervisors in all matters under the Board’s jurisdiction. It focuses on providing excellent services to its residents by promoting engagement, strategy, execution and accountability to include diversity, equity, and inclusion initiatives to ensure that all employees are treated with respect and without discrimination, and to improve culturally appropriate outcomes for community members.

THE AGENCY

The Health Care Agency oversees a wide variety of divisions, doing extraordinary things where employees continually strive for excellence and innovation.

Ultimately the agency's goal is to be the health system of choice for the community and physicians in Ventura County. Commitment to valuing the diversity of all persons and to being respectful and inclusive of everyone is facilitated by engaging and educating the community, to improve the overall health of everyone in our county.

THE DEPARTMENT

Ventura County Medical Center (VCMC) is a fully integrated, comprehensive system of hospital, clinic and specialty services. The system provides access to high quality, compassionate health care to residents throughout Ventura County.

While VCMC provides access to health care to all residents of the county, special emphasis is placed on providing access to care for the underserved and those facing barriers to access. Referred to as the “safety net” population, these individuals comprise over three quarters of the care provided by VCMC.

Santa Paula Hospital is an acute, 49 bed general community hospital providing compassionate care to all Santa Clara Valley residents offering a comprehensive list of inpatient and outpatient services and full-service departments for diagnostic procedure, treatment, aftercare and ongoing care.

THE POSITION

Under supervision, the Patient Experience Coordinator reports to the Manager for Auxiliary Services and Patient Experience in support of volunteers who donate their time, energy and expertise to supplement the basic functions of the hospital staff adding comfort, care and peace of mind to patients, bringing a wealth of experience to their work. Some of the work volunteers do is assisting with admitting or discharging patients, passing food trays, delivering flowers, answering call buttons, providing reading material, or simply visiting a patient in need.

The successful candidate will possess strong organizational, customer service, interpersonal and communication skills and be able to exercise attention to detail, and respond and adapt to changing work conditions.

PAYROLL TITLE: Administrative Aide

Administrative Aide is represented by Service Employees International Union (SEIU) and is eligible for overtime compensation.

TENTATIVE SCHEDULE:

OPEN DATE: February 12, 2025

CLOSE DATE: Continuous

Examples Of Duties

Duties may include but are not limited to the following:

• Assists with planning and implementation of Patient Experience initiatives;
• Assists with hospital event planning;
• Interacts directly with patients and members of the public in a clinical setting;
• Develops training materials and assists manager with training initiatives;
• Researches, compiles, and organizes information for use by the administrator in the completion of reports, recommendations, and special projects;
• Relieves administrator of other routine office and administrative details as required;
• May personally prepare reports and projects for the administrator's approval; and
• Performs other related duties as required.

Typical Qualifications

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, AND EXPERIENCE

Any combination of education and experience which demonstrates possession of the knowledge and abilities.

An example of qualifying experience is possession of an associate degree or one (1) year of increasingly responsible customer service experience.

NECESSARY SPECIAL REQUIREMENTS

Possession of or the ability to obtain and maintain a valid California Driver's license.

Ability and willingness to travel between VCMC and Santa Paula Hospital, as needed.

Note: Excellent written communication skills must be demonstrated in the completion of the application as well as the responses to the supplemental questions.

DESIRED

• Some knowledge of diversity, equity, and inclusion initiatives
• Experience interacting with diverse populations

Supplemental information

Must be able to complete NOT less than 100 hours of service in six months.

Must attend a 5-hour safety orientation

Must have a Tuberculosis Screening and be able to return within 48 hours to have the Tuberculosis Screening read. Screening may be performed by the applicants’ primary physician at the expense of the Applicant with proof given to Employee Health.

Volunteer uniform will be issued on first day of service to be worn when on duty.

Knowledge, Skills, and Abilities

Working knowledge of: basic research methods, mathematics, and statistics; effective customer service techniques; diversity, equity and inclusion initiatives.

Skill in providing exemplary customer service interacting with a diverse population in a variety of situations; organization and planning.

Working ability to: communicate effectively orally and in writing; accurately analyze and draw logical conclusions from data; identify problem areas and recommend solutions; establish and maintain effective working relationships with co-workers and the public; interact courteously with others.

Recruitment Process

FINAL FILING DATE

This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested in it. Your application must be received by County of Ventura Human Resources no later than 5:00 p.m. on the closing date.

To apply online, please refer to our website at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

NOTE: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (Download PDF reader) for additional information.

SUPPLEMENTAL QUESTIONNAIRE - qualifying

All applicants are required to complete and submit the questionnaire for this examination at the time of filing. This questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire may result in removal of the application from further consideration.

APPLICATION EVALUATION - qualifying

All applications will be reviewed to determine whether the stated requirements are met. Applicants meeting the stated requirements will be invited to continue to the next step in the recruitment process.

WRITTEN EXAMINATION - 100%

An un-proctored, online, internet-based job-related written examination will be administered to test candidates' knowledge of English usage, reading comprehension, customer service, clerical methods and practices, and mathematics for successful performance on the job. Examinees must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

ELIGIBLE LIST

Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.

The eligible list established from this recruitment will be used to fill current and future Regular, Temporary, Fixed-term, Intermittent, and Extra-help vacancies for this and similar positions only. There is currently one (1) Regular vacancy.

BACKGROUND INVESTIGATION

A thorough pre-employment, post-offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.

EQUAL EMPLOYMENT OPPORTUNITY

The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

For further information about this recruitment, please contact Katie Reynolds by email at Katie.Reynolds@ventura.org or by telephone at (805) 654-2629.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website or you may call (805) 654-2570.
• Retirement FAQ's
• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS

Closing Date/Time: Continuous

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• County of Ventura

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