Adult Protective Services Worker II

Introduction

THIS IS AN OPEN CONTINUOUS EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year, but can be extended. This examination may be reopened as necessary and the names of additional candidates merged onto the existing list according to examination score.

SUPPLEMENTAL QUESTIONNAIRE : A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Application or Supplemental Questionnaire will result in disqualification. Applications and Supplemental Questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the Last Day for Filing.

Applications will onlybe accepted on-line

DESCRIPTION

The Alameda County Social Services Agency (SSA) is comprised of 2,400 men and women working collectively and in partnership with community-based organizations to serve the needs of the community. Services are provided through four departments: Administration and Finance, Adult and Aging Services, Children and Family Services, and Workforce and Benefits Administration. To learn more about the Alameda County Social Services Agency, please visit the website atAlameda County Social Services Agency.

THE POSITION

Adult Protective Services Workers are located exclusively in the Adult and Aging Services Department of the Social Services Agency. Positions allocated to these classes are distinguished from those in the social work series by the specialized nature of the work focusing on the needs of elders and dependent adults that are in need of protective services.

IDEAL CANDIDATE

In addition to meeting the minimum qualifications stated below, the ideal candidate will have:

• Knowledge regarding programs and regulations applicableto Adult Protective Services and will remain informed regarding community resources and their appropriate utilization.
• Exceptional communication skills, both written and oral, and the ability to communicate effectively with diverse groups.
• Outstanding analytical skills, with a demonstrated ability to think logically and arrive at sound conclusions.
• Theability to relate well to people from varied backgrounds, show understanding, courtesy, and present oneself in a diplomatic, professionalmanner.
• Remarkable organizational skills, including the ability to prioritize tasks and accomplish multiple projects simultaneously, take prompt action to achieve objectives as well as identify issues as they arise and address them proactively.
• The ability to work well under pressure; performing calmly and professionallywhile working under time constraints.

MINIMUM QUALIFICATIONS

Either Pattern I

Education:

Possession of a Master’s Degree in Social Welfare, Counseling, Psychology, Gerontology or a related behavioral science, from an accredited college or university, which included a supervised field placement providing social casework and counseling services to dependent adults and families.

And

Experience:

The equivalent of one year of full-time experience providing ongoing social casework and/or counseling services to the elderly and/or adults with disabilities.

Or Pattern II

Experience:

The equivalent of three years of full-time experience as an Adult Protective Services Worker I in the Alameda County classified service (non-classified includes District Attorney’s Office, Hospital Authority, and the Consolidated Courts.),

And


Special Requirement:

Recommendation for promotion based on the performance evaluation.

Or Pattern III

Education:

Possession of a bachelor’s degree, including 30 semester or 45 quarter units in social/human services, sociology, social welfare, or other behavioral science;

And

Experience:

The equivalent of three years of full-time experience providing ongoing social casework and/or counseling services to the elderly and/or adults with disabilities.

License:

Possession of a valid California Motor Vehicle Operator's license.

NOTE: The Civil Service Commission may modify the above Minimum Qualifications in the announcement of an examination.

KNOWLEDGE AND SKILLS

The most suitably qualified candidates will possess the following competencies:
Knowledge of:

• Crisis intervention techniques and principles.
• Principles of sociology and psychology.
• Interviewing techniques.
• Available community resources and their appropriate utilization.
• Relevant Federal, State, and local laws, regulations and codes.

Ability to:

• Quickly and accurately assess situations encountered.
• Exercise sound judgment in determining courses of action.
• Deal effectively with hostile/aggressive clients and others contacted during the course of work.
• Handle multiple tasks simultaneously.
• Communicate clearly and concisely, both orally and in writing.

EXAMINATION COMPONENTS

THE EXAMINATION WILL CONSIST OFthe following steps: 1) A review of candidates' applications to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process. 2) Applicants that meet the minimum qualifications will be invited to an oral interview which will be weighted as 100% of the candidate's final examination score. The oral interview may contain situational exercises.

CANDIDATES MUST ATTAIN A QUALIFYING RATING ON EACH PORTION OF THIS EXAMINATION.

WE RESERVE THE RIGHT TO MAKE CHANGES TO THE ANNOUNCED EXAMINATION STEPS.

Alameda County utilizes a Civil Service Selection System founded on merit. Such a system is competitive and based on broad recruitment efforts and equal opportunity for qualified applicants to test in an examination process designed to determine the qualifications, fitness and ability of competitors to perform duties of the vacant position. Many of our recruitments are targeted and specific to the needs of a current vacant position, in which case, the eligible list may be exclusively used for that current vacant position. Other recruitments may be more broadly used for both current and future vacancies, or for other alternate jobs with comparable scopes of work. To learn more about our recruitment and selection process, please visit the “What You Need to Know” section of our website, https://hrs.alamedacountyca.gov/

RECRUITMENT AND SELECTION PLAN

Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.The following dates are tentative and subject to change based on the needs of the Agency.



Closing Date/Time: 3/17/2025 5:00:00 PM

• 

• County of Alameda

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