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Job Description
Minimum Qualifications
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
Experience may be substituted for education up to a maximum of four (4) years.
Licenses and Certifications Required:
None
Notes to Applicants
Under general supervision, the Business Process Specialist will perform professional level work involving research, program development, and variety of administrative and operational support tasks in support of the Community Service Division’s placemaking work; assisting Community Service Division staff with interdepartmental coordination, quality control, performance measurement, change management, and business process improvement. This position will work closely with team leaders to track program development, establish program criteria and maintenance standards, develop outreach materials, program guides, and other support materials.
Watch the video linked below to learn more about Austin Transportation and Public Works and its role in the region’s mobility landscape. Inside TPW : https://www.youtube.com/watch?v=wu4fqWGoH0E
Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!
Regarding your Application:
A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.
Assessment:
This position may require a skills assessment.
Close Job Posting:
Department may close the job posting at any time after 7 days.
90 Day Provision for Additional Vacancy:
This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.
Office Location Notes:
Office location is subject to change based on department needs and programs.
Austin Transportation and Public Works positions are not at 100% remote operation.
Pay Range
$29.23 - $36.54 per hour
Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.
*Hours may vary depending on departmental needs and initiatives
Job Close Date 03/04/2025 Type of Posting External Department Transportation & Public Works Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 5202 E. Ben White Blvd, Austin, TX, 78741 Preferred Qualifications- Experience in placemaking or public space design, operations, and maintenance.
- Experience in performance measurement, data analysis, and reporting using dashboards, visualization, or other user-defined queries.
- Experience with various types of software including MS Office Suite, Adobe Creative Suite, SharePoint, Excel, ArcGIS or others.
- Experience mapping work process flows and initiating process improvement efforts.
- Experience incorporating user needs and feedback into work products and delivering excellent customer service.
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
2. Develops and maintains databases to support data analysis and research findings for business projects.
3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
4. Write reports that summarize findings, data collection techniques, implementation options, etc.
5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.
6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.
7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.
Responsibilities - Supervisor and/or Leadership Exercised:
None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of performance measures, quality improvement programs and project management methods
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in using computers and related software applications
• Skill in data analysis and problem solving
• Ability to quickly recognize and analyze irregular data and situations
• Ability to work independently and with teams
Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Supplemental Questions
Required fields are indicated with an asterisk (*).
* The Business Process Specialist position requires: Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet the minimum qualifications of this position?- Yes
- No
(Open Ended Question)
* Briefly describe your experience in public space design, operations, or maintenance.
(Open Ended Question)
* Briefly describe your experience with business process improvement by providing specific examples.
(Open Ended Question)
* Please describe your experience working with a team to solve a complex problem.
(Open Ended Question)
* All applicants applying for this job posting should submit a complete application; resumes submitted should mirror the completed application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application, not the resume or cover letter. Your application will be considered incomplete if your application and resume do not mirror and if your application states “see resume”. Do you understand these statements?- Yes
- No
(Open Ended Question)
Optional & Required Documents
Required Documents Cover Letter Resume Optional Documents -
ABOUT THE COMPANY
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City of Austin
Show moreThe City of Austin
This vibrant and dynamic city tops many lists for business, entertainment, and quality of life. One of the country’s most popular, high-profile “green” and culturally rich cities, Austin was recently selected the number one Best Place to Live in the U.S. (U.S. News & World Report). In 2016, Forbes named Austin the city most likely to prosper over the next decade on their America’s Cities of the Future list, and the City of Austin ranked in the top ten on the Forbes list of America’s Best Employers for 2017.
Austin continues to lead with its vision of being the Most Livable City in the Country, emerging as a player on the international scene with such events as SXSW, Austin City Limits, Formula 1, and being home to companies such as Apple, Samsung, Dell, and Ascension Seton Healthcare. From the home of state government and the University of Texas to the Live Music Capital of the World and its growth as a film center, Austin has gained worldwide attention as a hub for education, business, health, and sustainability.
The City offers a wide range of events, from music concerts, food festivals, and sports competitions to museum displays, exhibits, and family fun. Austin is also home to a wonderful ballet, world-class museums, one-of-a-kind shopping, and beautiful outdoor spaces. You can just as easily spend your morning paddling the lake as you can strolling through a celebrated history museum.
Located at the edge of the Texas Hill Country—rolling terrain of limestone bluffs, springs, rivers, and lakes—Austin’s temperate climate is ideal for year-round jogging, cycling, hiking on the City’s many trails, or swimming at Barton Springs or one of the area’s many other swimming holes.
There are a number of excellent golf courses in the area as well as recreational opportunities for rowing, kayaking, canoeing, camping, rock climbing, disc golf, mountain biking, fishing, and more. Austin truly has something to offer for everyone.
City Government
The City of Austin is a progressive, full-service municipal organization operating under the Council-Manager form of government. Austin has a 10-1 council system with an at-large Mayor and Council Members that represent ten districts. The Mayor and Council Members may serve in their respective seats for four years with a maximum of two consecutive terms.
The City Council appoints the City Manager who is the chief administrative and executive officer of the City. The City Manager is responsible for guiding and directing day-to-day operations, as well as providing strategic research, recommendations, and management leadership to the City Council on the city budget, programs, policies, and services. The City Manager implements the organization’s administrative responsibilities with a strong team of Assistant City Managers and department executives. Supported by a staff of more than 14,000 and a budget of $4.1 billion, the City Manager and staff deliver a broad range of services to the citizens of Austin.
The City Council and City Manager of Austin are committed to the mission of delivering the highest quality, cost-effective services. Austin is a beacon of sustainability, social equity, and economic opportunity; where diversity and creativity are celebrated; where community needs and values are recognized; where leadership comes from its community members, and where the necessities of life are affordable and accessible to all.
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