Chief Information Officer

If you are an innovative IT professional with a proven track record in effective staff management and development, the City of Fayetteville, NC, invites you to apply as its next Chief Information Officer (CIO). The CIO serves as the city executive on all information services, information technology, and communications matters. They plan, direct, and review the administration and operations of Fayetteville’s Information Technology Department, which consists of Network Infrastructure, Telephony, GIS Management, Business Intelligence, Desktop Support services, Project Management, and management control of the servers, applications, network support and infrastructure of the city’s E911 Communications systems.  

This position is for the executive who is a natural problem solver who thinks and plans strategically and has the humility and ability to admit faults and errors. The ideal candidate has experience in organizational change management and will support the digital transformation of city functions and technology integration across the organization to streamline processes, systems, and procedures.

The next CIO has a track record of achievements in the IT field that includes delivering outstanding customer service, proactively assessing and matching organizational needs with technology solutions, managing cyber threats with a commitment to transparency, and working with end users to feel skilled and competent as new technology is rolled out. The CIO is a highly organized project manager who will prioritize organizing service delivery to ensure quality communication, workflow, and efficiency across departments.

About the Department and Position: The Information Technology Department provides technical support for all city departments. With 29 personnel, the department provides cost-effective technology, products, and services, which helps improve the City’s ability to serve its community members efficiently. The department operates four major functions: Policy, Planning, Operations & Administration (PPOA) program; the Geographical Information System (GIS), the Infrastructure Technology Solutions (ITS) program, and the Business Enterprise Solutions and Support program (BESS), which has four support areas, including Client Services, Enterprise Application Development & Support, Enterprise Resource Planning, and Web Services. 

Reporting to the Assistant City Manager, the Fayetteville CIO is responsible for managing a budget of $9M and overseeing the department’s 29 personnel, including four direct reports: Assistant CIO, GIS Manager, IT Business Intelligence Manager, and Infrastructure Technology Solutions Officer. The CIO also manages programs for cybersecurity, infrastructure upgrades, maintenance and expansion, and project management. The next CIO will facilitate infrastructure (network deployment, network equipment, and servers) upgrades for City services and expand public access while planning for future upgrades amidst budget challenges. The ideal candidate has depth and breadth in leading community access to technology through municipal initiatives such as high-speed broadband access.

Key Position Priorities:

• Facilitate the completion of various pending projects, including the installation of the ERP system, and oversee education, compliance, and accountability of the system within the department.
• Assess the impact of significant budget constraints from the previous year and determine opportunities to meet the department and city’s needs on a reduced budget.
• Build cohesion and unity within the department around the city’s strategic IT vision, goals, and priorities while improving communication within the department, organization, and community through methods that address proactive and accurate communication, use of nontechnical language, and accountability.
• Evaluate opportunities to improve compensation and employee benefits, effective career development, succession planning, and recruitment and retention of skilled personnel while assessing outsourcing options to support efficient and quality service delivery.
• Analyze the department’s approach to cybersecurity and disaster recovery and strategically plan for updates to improve automated protection and perimeter and ensure understanding and compliance across the organization.

Qualifications:

A bachelor’s degree in information systems, computer science, business administration, or related fields is required. Candidate's employment history must include well-rounded IT experience with at least ten or more years of successful and progressive levels of responsibility culminating in a management position in IT, with a title equivalent to Assistant Director, Director, CIO, etc., including five years of administrative and supervisory responsibility. Certified Government Chief Information Officer (CGCIO) designation and local government experience are highly preferred but not required.

Salary and Benefits: The anticipated hiring range is $150,000 to $175,000. Salary will be determined based on experience and credentials. The City of Fayetteville offers a comprehensive benefits package, including the outstanding NC Local Government Retirement system with vesting after five years. The city will consider relocation assistance based on personal circumstances.  

To apply, please visit https://www.governmentjobs.com/careers/developmentalassociates and click on the title of Chief Information Officer – City of Fayetteville, NC

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• Developmental Associates

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