INFORMATION TECHNOLOGY BUSINESS ANALYST I (DATA & ANALYTICS)

Position/Program Information

EXAM NUMBER :

Y2586A

TYPE OF RECRUITMENT:
Open Competitive Job Opportunity - We welcome applications from everyone.

The application filing period will begin on February 14, 2025, at 8:00 a.m. (PT) - Continuous.

We will keep accepting applications until the position is filled. The application window may close unexpectantly once we have enough qualified candidates.

No Out of Class experience or withholds are allowed for this examination. Required experience must be fully met at the time of filing and clearly indicated on the application.

WHY WORK FOR US?
The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov .

Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.

MISSION:

To advance the health of our patients and our communities by providing extraordinary care.

ABOUT THE POSITION:
Under general supervision, analyzes business needs and facilitates the elicitation of user requirements; documents and prioritizes business requirements; verifies the project deliverables; and identifies business reengineering opportunities and workflow from the business perspective for complex information technology systems and business processes. Lead and coordinate lower-level IT analyst staff performing project business analyses and related duties, as assigned.

Essential Job Functions

Participates in implementing governance, processes, and tools required to successfully manage requirements for systems development and implementation, including initial requirements capture, requirements change management, and traceability to testing and delivered functionality.

Helps resolve competing priorities between stakeholder groups by facilitating stakeholder discussions and escalates issues where appropriate.

Provides support to business users by coordinating with IT staff to help review and provide input for the design of the IT system from the business perspective.

Responsible for assessing information technology systems and making suggestions for how they can better meet business needs by evaluating technical options, limitations, costs, and risks. Communicates tradeoff to business partners and works with them to shape requirements.

Leads the elicitation of business requirements using business analysis tools and methodologies such as use case modeling and use case narratives, and models conceptual data, functional specifications, and processes.

Bridges the gap between IT and the business by documenting business and technical requirements for successful IT systems, oversees their operations, and provides consultations on what kind of features or modifications would best serve the organization's strategic goals.

Recognizes the strategic requirements of the business and formulates growth plans by staying informed about the most recent advancements in information technology applications.

Requirements

REQUIREMENTS TO QUALIFY

SPECIALTY REQUIREMENTS:

Two (2) years of business analyst experience, performing the design and implementation of cloud data platforms such as Amazon Web Services (AWS), Microsoft Azure, Databricks, or Google Cloud Platform, in support of data analytics, data science, Artificial Intelligence (AI), Machine Learning (ML), and other data initiatives for a large organization. The required years of experience must also include coding, troubleshooting, and optimizing Transact-SQL (T-SQL) code.
For this examination, a large organization refers to an entity with a workforce of 3,000 or more employees, a complex operational structure, and multiple departments or facilities, serving a broad geographic area and managing a wide range of services to meet the needs of a large population.

PHYSICAL CLASS II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

LICENSE: A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
Are you a veteran? If you are a veteran, you may be eligible for veteran’s credit, which is an additional 10% of the total points added to a passing score. We will need a copy of your form DD214 to review, so please include that with your application or email it to the exam analyst at tbuggs@dhs.lacounty.gov within 7 calendar days from applying. Please include your name (as it appears on your online application), the examination title and number in the subject of your email.

DESIRABLE QUALIFICATIONS:
Additional credit will be given to applicants that possess the following desirable qualifications:

• Additional experience in excess of the Selection Requirements
• Experience utilizing either of the following agile project management tools:
• JIRA
• Smartsheet
• Microsoft Azure DevOps

• Certificate of completion as a Certified Business Analysis Professional (CBAP) from International Institute of Business Analysis*

SPECIAL REQUIREMENT INFORMATION: *In order to receive credit for the CBAP, applicants MUST include a legible photocopy of your certificate of completion which shows the area of specialization at the time of filing (preferred). If you are unable to attach required/supporting documents at the time of filing, you must email the documents to Tanisha Buggs at tbuggs@dhs.lacounty.gov within seven (7) calendar days of filing your online application or you will not receive credit. Please include your name (as it appears on your online application), the examination title and number in the subject of your email.

We do not accept password-protected documents. Ensure documents are unlocked before attaching to your application or sending to the exam analyst.

Additional Information

EXAMINATION CONTENT:
This examination will consist of two (2) parts:

Part I - Training & Experience (T&E) Evaluation: This assessment type will evaluate the training, experience, and desirable qualifications you list on a questionnaire and assign a score based on a standardized scoring system. This part of the assessment is worth 30% of your total score.

Only applicants who achieve a passing score of 70% or higher on Part I will be invited to participate in the oral interview - Part II.

Part II - Oral Interview: This assessment type will evaluate your Technical Knowledge and Analytical Skills, Interpersonal and Communication Skills, Decision-Making and Adaptability, Dependability and Ethics, and Leadership. This part of the assessment is worth 70% of your total score.

Candidates must achieve a passing score of 70% or higher on each weighted part of the examination in order to be added to the eligible register.

Candidates who passed the assessments are placed on a list in the order of their score group for a period of twelve (12) months. We will use this list to fill vacancies as they occur.
- OR -
Your score will be valid for twelve (12) months from the date of your assessment results notice.

ELIGIBILITY AND VACANCY INFORMATION:
Applications are processed as they are received and added to the eligible register accordingly.

No person may compete in this examination more than once every twelve (12) months.

The list of successful candidates created from this exam will be used to fill vacancies throughout the Department of Health Services as they occur.

SPECIAL INFORMATION:
Appointees may be required to work any shift , including evenings, nights, weekends, and holidays.

The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. This website can also be used to get application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• tbuggs@dhs.lacounty.gov

• noreply@governmentjobs.com
New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to govermentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

SOCIAL SECURITY NUMBER:
Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD:
All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES:
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County. Please refer to their website for updated information https://lacountylibrary.org/library-locator .

TESTING ACCOMMODATION INFORMATION AND COORDINATOR CONTACT INFORMATION
If you need accommodation to take the assessment, let us know by contacting the Testing Accommodation Coordinator at (323) 914-6365. The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

DEPARTMENT CONTACT:
Tanisha Buggs, Exam Analyst
(213) 288-7000
tbuggs@dhs.lacounty.gov

CALIFORNIA RELAY SERVICES PHONE :
(800) 735-2922

For detailed information, please click here

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• Los Angeles County

• (800) 970-5478

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