Temporary - Business Process Specialist

Minimum Qualifications
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.

Experience may be substituted for education up to a maximum of four (4) years.

Licenses and Certifications Required:
None
Notes to Applicants

Who we are:
The Talent Development Division of the Austin Water Department is responsible for driving the learning, development, leadership, engagement, performance, and culture of the organization. We are a dedicated team of high performers, and we work each day to inspire people, develop employees, excel the workforce, and advance innovation. We lead with authenticity and an equity lens, with the intent to provide excellent employee experiences and foster a culture of inclusiveness and transparency.

Position Overview:
Under general direction, the Business Process Specialist/Consultant will provide operational and administrative support to the Talent Development team at Austin Water. This position will be expected to develop and implement performance measures for employee and organizational development programs and provide creative solutions for process improvement.

Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more. Please click HERE for more information.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.

Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Secondary Employment:

• All Austin Water employees are prohibited from accepting or engaging in any secondary employment that might conflict or interfere with an employee’s duty and responsibility to the Department.
• AW must review all secondary employment.
• Employees are required to submit a Secondary Employment Application for review and approval upon being hired with AW, as well as current AW employees considering Secondary employment.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and proof of your professional licenses or certifications.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any personal vehicle located on the premises.

Pay Range
$29.23 - $36.54
Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.
Job Close Date 02/17/2025 Type of Posting External Department Austin Water Utility Regular/Temporary Temporary (No benefits) Grant Funded or Pooled Position Not Applicable Category Professional Location Waller Creek Center, 625 E. 10th Street, Austin, TX Preferred Qualifications

• Experience with Lean and/or Six Sigma methodologies.
• Experience in leading cross-functional teams and managing multiple programs and/or projects simultaneously.
• Experience identifying opportunities for improvement and implementing best practices.
• Experience with data analysis and reporting tools to monitor performance metrics.
• Collaborative mindset with a focus on teamwork and stakeholder engagement.
• A strong commitment to fostering organizational values related to diversity, equity, and inclusion.
• Excellent communication skills, both verbal and written, to effectively convey information to stakeholders at all levels.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.

2. Develops and maintains databases to support data analysis and research findings for business projects.

3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.

4. Write reports that summarize findings, data collection techniques, implementation options, etc.

5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.

6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.

7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.

8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:
None

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement

• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling

• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes

• Knowledge of performance measures, quality improvement programs and project management methods

• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic

• Skill in using computers and related software applications

• Skill in data analysis and problem solving

• Ability to quickly recognize and analyze irregular data and situations

• Ability to work independently and with teams
Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a bachelor’s degree from an accredited four (4) year college or university with major coursework in Human Resource Development or related fields, plus four (4) years of experience in organizational development and training. Experience may substitute for the education up to the maximum of four (4) years. Do you meet these requirements?

• Yes (0.0 points)
• No. (0.0 points)

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• yes
• No

* Will you require sponsorship for employment visa status (e.g., H1B visa) either now or in the future?

• Yes
• No

* Were you referred to this opportunity by an Austin Water employee? If yes, please provide the employee’s full name
(Open Ended Question)
* How many years of experience do you have leading cross-functional teams?

• None
• Less than 2 years
• 4-6 years
• Over 6 years

* How many years of experience do you have analyzing data and monitoring performance measures?

• None
• Less than 2 years
• 2-4 years
• 4-6 years
• over 6 years

* Which of the following best describes your level of skill with Microsoft Office Suite?

• No experience or not proficient.
• Basic: Create/edit simple documents, spreadsheets, e-mails, & basic data entry.
• Intermediate: Create a variety of documents & spreadsheets; reformat document features & filter/sort data fields.
• Advanced: Create complex documents & spreadsheets; ;integrate features such as tables, charts, mathmatic formulas, hyperlinks, graphics; data/mail merge, import data from one document to another.

* Describe your experience with continuous improvement processes such as Lean Six Sigma.
(Open Ended Question)
* What is your experience with performance measures, quality improvement programs and project management methods?
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Other Document Optional Documents

• 

• City of Austin

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