Minimum Qualifications
Graduation from an accredited high school or equivalent.
Licenses and Certifications Required:None
Notes to Applicants
When completing the City of Austin employment application: - A detailed, complete City of Austin employment application is required to evaluate your qualifications.
- Please be thorough in completing the employment application, list all experience and relevant professional certification(s) that are applicable to this position.
- Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application.
- Starting salary will be based on overall relevant experience.
Essential Personnel:
This has been designated as an
Essential Employee position. In the event of a city-designated extraordinary situation or emergency condition, essential employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees, as well as ensure the continuity of essential operations. Essential Employees may be called back in during such events, required to modify their schedule, assigned to a City-designated work site, or retained on-site to assist with operations and recovery.
This position relies on a successful Criminal Background check.
Applicants are encouraged to apply as soon as possible. The department reserves the right to close the posting after 7 calendar days.
The Austin Convention Center Department ( ACCD ) offers the following additional benefits to all ACCD employees: - Metro Pass for public transportation (Including Metro-Rail)
- Metro-Rail stop right in front of our Convention Center facility
City of Austin offers temporary employees Medical Insurance based on the eligibility requirements below: - Worked for 12 consecutive months with the city
- Over the age of 18
- Not a City Retiree
Temporary Employees also have access to the following benefits: - Sick leave
- Deferred compensation (457 Retirement Plan)
- Wellness Programs
- Employee Assistance Programs
- Commuter Program
- Employee Discounts
For more information, please click on the following link . Pay Range
$21.63
Hours
Days, nights, weekends and holidays. Shifts will vary based on event schedule and business needs.
There are no guaranteed shifts or hours.
Employees will work as needed, based on when there is a business need.
Must be able to work weekends, evenings, and holidays.
Job Close Date 02/21/2025 Type of Posting External Department Convention Center Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Clerical Location Austin Convention Center and Palmer Event Center Preferred Qualifications
Preferred Experience: - Experience providing friendly customer service, handling a high-volume of customers, and responding to customer questions and resolving issues with parking and ticketing affairs.
- Experience working in high-volume, fast-paced, and stressful environments with changing priorities.
- Experience in cash handling, working a cash register including credit card readers and end-of-shift paperwork.
- Experience working in a team dynamic that focuses on internal and external customer communication in a professional manner. As well as establishing and maintaining working relationships with co-workers, supervisors, and other City personnel.
- Experience in handling confidential materials and documents.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Collects payments by accepting cash, making change for cash customers. Balances cash drawer by counting cash at beginning and end of work shift. Provides information by answering questions and requests. Maintains checkout operations by following policies and procedures; reporting needed changes. Maintains safe and clean working environment by complying with procedures, rules, and regulations. Contributes to team effort by accomplishing related results as needed.
Responsibilities - Supervisor and/or Leadership Exercised:None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Ability to make change for cash accurately.
- Ability to handle a high-volume of customers.
- Skill in providing customer service.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Supplemental QuestionsRequired fields are indicated with an asterisk (*).
* This position requires graduation from an accredited High School or equivalent. Do you meet these minimum qualifications?
* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.
- I acknowledge and understand this position requires a Criminal Background Investigation.
* This position is categorized as an Essential Personnel position. Essential Personnel are required to come to work during emergencies and/or bad weather if they are scheduled to work and in some cases when they are not scheduled. Can you work this schedule as required?
* This position requires employees to work varied shifts that include days, nights, weekends and holidays. Are you able to work varied shifts including days, nights, weekends and holidays?
* This position will require you to sit or stand in a cashier booth for up to three (3) hours without a break. Can you work in a cashier booth without a break for up to three (3) hours with or without accommodations?
* Do you have experience in cash handling and using a cash register and credit card machine?
* If yes, briefly describe your experience with cash handling and using a cash register and a credit card machine. Use complete sentences.
(Open Ended Question)
Optional & Required DocumentsRequired Documents Optional Documents Cover Letter