Business Systems Analyst

Summary/Class Characteristics

Business Systems Analyst

The City of Petaluma is currently looking to fill one (1) Business Systems Analyst position. This recruitment may also be used to fill future Business Systems Analyst vacancies that may occur over the next twelve months.

SALARY AND BENEFITS PACKAGE

• SALARY RANGE:
  • $99,548.80 - $120,993.60 (+3% COLA in July 2025) :
• FOR YOUR HEALTH AND WELL BEING:
  • MEDICAL INSURANCE: Choice of a variety of CalPERS Health Plans. City pays ~95% of the Bay Area Kaiser premium for employee & eligible dependents; or alternative option to receive Medical Cash Back (if you have medical coverage elsewhere). Please see the 2025 Health Plan Contribution Memo .
  • DENTAL & VISION INSURANCE: Coverage for employees & eligible family members, paid for by the City.
  • LIFE INSURANCE: Competitive life insurance & Long-Term Disability benefits. Option to purchase additional life insurance.
  • EMPLOYEE ASSISTANCE PROGRAM: Support and benefits, for you & eligible family members, paid for by the City.
  • WELLNESS BENEFIT: $500 annual allowance (subject to the annual budget approval process and may change in the future)
• FOR YOUR FINANCIAL FUTURE:
  • CALPERS RETIREMENT PACKAGE
    • 2% at 60 for Classic CalPERS members
    • 2% at 62 for PEPRA CalPERS members
  • DEFERRED COMPENSATION PLAN: voluntary participation in your choice of three plan offerings.
• FOR YOUR WORK / LIFE BALANCE(annual amounts):
  • Vacation: 80 hours, increasing with years of service/ up to 5 years service credit towards vacation accrual rate for prior qualifying employment
  • Sick Leave: 96 hours
  • Holidays: 12 fixed days
  • Personal Leave: 8 hours
• Other Exceptional Benefits:
  • Flexible work schedule, 5/8, 4/10, or 9/80, opportunity for remote work
  • Paid Parental Leave - up to 8 weeks of paid time for qualifying family bonding
  • Public Service Loan Forgiveness Program Employer

For more information regarding the benefits associated with these positions, please visit our website and look at the Unit 4 MOU and Employee Benefits .

Summary
Perform a variety of professional level duties in the areas of analysis, design, development, implementation, maintenance, and support of software systems and applications to meet business needs; consult with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; translate business requirements into system deployments, including the development of design specifications; project management of new system implementation; configure enhancements to and maintain existing systems.

Class Characteristics
General direction is provided by a higher-level manager; responsibilities may include the direct or indirect supervision of lower level technical and/or administrative support staff. This is a journey-level classification and incumbents are expected to work independently and perform the full range of duties.

The Business Systems Analyst is distinguished from the Information Technology Technician in that the Business Systems Analyst describes positions with professional/analytical responsibilities where the primary duties include the analysis of business system needs, the evaluation of current systems, and the design of solutions to meet the identified business system needs. In contrast, the Information Technology Technician describes positions with responsibility for providing a broad range of routine and complex duties in support of specialized systems.

Duties

Duties:
Provide project management for modifications, interface programs, new systems, information systems, databases, and annual updates; develop project plans, timelines, and test scripts; prepare test data and lead testing efforts; evaluate test results and approve code changes for deployment into a production environment.

Assist department customers with the development, preparation, and evaluation of Requests for Proposals and contracts; gather functional and technical requirements; assist with vendor evaluation and selection; assist with the preparation of vendor agreements and staff reports; monitor contract compliance and maintenance agreements as assigned.

Review new technology to determine compatibility with existing systems; prepare data flow diagrams and process flow analysis for current and new automation to ensure maximum system utilization and tasks assigned to correct work unit.

Develop detailed technical specification documents and requirements for complex system modifications and interfaces; identify and coordinate resolution of issues and required modifications on proposed solutions; make recommendations to ensure technical success; design documentation and workflow of new and existing system specifications for integration; coordinate requirements, priorities, and work between multiple vendors.

Administer application system access, permissions, and security; work with customers to classify and manage data, data integrity, confidentiality, and cybersecurity.

Evaluate customer business needs and recommend business processes or technology solutions.

Assist in the development of policies, procedures, and plans to maintain ongoing operations, data integrity, and cybersecurity.

Coordinate, review, and evaluate contracted vendor staff on application software projects including design and development, delivery schedules, issue resolution, and verification of results.

Develop and monitor project budgets for assigned systems.

Attend professional meetings and conferences to represent the department's needs and interests.

Generate or coordinate development of custom reports, diagrams, exhibits, maps, displays, and queries based on customers' needs and specifications; perform file extracts and queries; determine report specifications.

Perform and review daily, monthly, and annual jobs and reports associated with departmental applications.

Train and provide technical direction and support to customers on software, and/or custom applications; write procedures for utilizing software and applications.
Provide professional customer support for a variety of business systems, including vendor-supported systems and application updates.

Provide after-hours support as required; research, analyze, and resolve reported issues in a timely manner.

Perform related duties as assigned.

Qualifications

Knowledge of:
Operations, services, and activities of an information system program, components, and architecture including computer operating systems, networks, and databases.

Principles and practices related to Application System Life Cycle, including application software selection, implementation, and support best practices.

Principles and practices related to project management, project budgets, and vendor management.

Application system software design, system application purposes, database configurations, and process workflows; systems analysis, operations, and modification.

Diagnosing and troubleshooting application systems.

Local government business systems.

Customer service principles, practices, operations, and procedures.

Principles, practices, and techniques of change management theory.

Analytical research techniques.

Technical and business writing, report generation, and automation theories.

Training, procedure development, and documentation.

Software testing methodologies.

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Pertinent federal, state, and local laws, codes, and regulations.

Education and Experience
Any combination equivalent to the education and experience likely to provide the required knowledge and abilities would be qualifying. A typical way to gain such knowledge and abilities would be:

Education:
A Bachelor's degree from an accredited college or university with major course work in
information systems, information technology, computer science, or a related field.

Experience:
Two years of professional information technology experience in systems administration, analysis, development, and project management related to networked and cloud-based systems.

Substitution:
Additional years of relevant experience may substitute for the required education on a year for year basis.

Certifications/Licenses:
Project Management or Business Systems Analysis certification(s) is desirable.

Possession of a valid California Class C driver’s license.

Additional Requirement:
Must be willing to work outside normal working hours when necessary.

Physical Demands and Working Environment

While performing the duties of this job, the employee is regularly required to sit at a desk for long periods of time; intermittently stand, bend, squat, climb, kneel, and twist while working on computer equipment, peripherals, and other ancillary equipment; climb ladders; climb under desks; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use various hand tools and testing equipment in repair, adjustment, or problem identification of computers and related equipment; use telephone; write or use a keyboard to communicate through written means; and may infrequently lift or carry weight of up to 40 pounds. The employee may occasionally work with the use of a vehicle. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Requires the ability to work in an office environment where the noise level is usually moderate.

The City of Petaluma offers a range of exceptional benefits,a few of them are highlighted below:
Paid Parental Leave

At the City of Petaluma, we deeply value our employees and understand that balancing professional commitments with personal life, especially during significant moments like welcoming a new child, is paramount. That's why we offer a robust Paid Parental Leave (PPL) policy, providing our eligible employees with up to 8 weeks or 320 hours of paid leave. This ensures you have the time and space to bond with your new family member without financial strain.Supporting our employees in work and life is atop priority!

Remote Work Policy

Welcome to the future of work with the City of Petaluma's flexible Remote Work Policy. Immerse yourself in a work-life balance that embraces the beauty and convenience of Petaluma and its surroundings while being part of a dedicated city-wide team providing essential services. With us, youhave the opportunity toperform your job duties in a way that best suits your lifestyle and enhances your productivity. Our commitment lies in boosting employee morale, improving productivity, and reducing environmental impacts.Note: Employee would need supervisor approval.

Public Service Loan Forgiveness (PSLF) Program Employer

Looking for an opportunity to serve your community while managing your student loans? The City of Petaluma is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program. This federal program lightens your financial load by offering loan forgiveness after 10 years of service in the public sector.

For moreinformation regarding the benefits associated with this position, visit our website and look at the Memorandum of Understanding and Employee Benefits .

Closing Date/Time: 2/2/2025 11:59 PM Pacific

• 

• City of Petaluma

• 707-778-4534

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