Police Reports Specialist

Requirements

MOS Code: None

Education and Experience : High School Diploma or GED or higher, and two (2) years of clerical experience involving public contact, including one (1) year of customer service experience.

Licenses and Certificates : Valid Texas Class "C" Driver's License or equivalent from another state by time of appointment. Texas Crime Information Center (TCIC), National Crime Information Center (NCIC) certifications and Criminal Justice Information Services (CJIS) Security Awareness Training within eighteen (18) months of appointment. Must maintain all licenses and certifications throughout the course of employment.

Special Requirements: Must be able to type at a rate of 35 wpm by time of appointment and successfully pass an audiogram and stringent background investigation.

General Purpose

Under general supervision, answer and direct incoming non-emergency calls, document non-emergent police-reports and enter confidential information into automated records systems.

Typical Duties

On assigned shift, answer all incoming calls and complete non-priority police reports, forms and other necessary paperwork. Involves: Determine nature of call, verify location of call and governmental jurisdiction. Interviews callers to gather information and advise citizens on civil, criminal and traffic laws. Determine if matter is criminal or civil, take report or refer caller to appropriate department. Transcribe oral statements from Computer Aided Dispatch (CAD) from victims and witnesses. Assist with shift monitor duties by monitoring call queue board for waiting calls and make notifications to ensure coverage. Write daily activity logs, process tows, and correspondence.

Complete police-reports and forms including incident, supplement, and traffic reports in accordance with applicable policies and procedures. Involves: Verifying the proper penal, family, health, State or local code violation is cited on reports/forms. Enter motor vehicle accidents into the Crash Record Information System (C.R.I.S.) and create diagram based on information provided by caller Log impounded and abandoned vehicles and determine whether vehicles are stolen. Perform TCIC/NCIC entries, operate other computer systems as required. Enter, update and retrieve information from computerized systems relating to stolen property, vehicle registration, or other related information. Attend scheduled shift meetings to keep abreast of events or changes in applicable laws, policies or procedures. Attend court to testify as required.

Perform related duties of coworkers as necessary to ensure continuity of operations during absences. Advise supervisor in a timely manner of situations or issues that have or could lead to deviation from expected results. Assist in training of new employees. Assist in the training process, provide guidance and direction to trainees and evaluate trainees' performance. Test and inspect equipment as required and notify supervisor of any malfunctions. Maintain accurate records and activity statistics, log daily events, and prepare periodic reports.

General Information

For complete job description, click here .

Test Information: February 10, 2025

Note: This is new advertisement for Police Reports Specialist. You must apply if you are still interested in this position.

Note: Some positions require the ability to type at least 35 words per minute (wpm).

If the position requires the ability to type at least 35 wpm, candidates must provide an official typing test verifying the ability to type at least 35 wpm within three (3) working days of being contacted with a job offer. Typing tests completed within two (2) years from the date of the job offer will be accepted.

The City of El Paso Human Resources Department located at City Hall, 300 North Campbell, offers typing tests by appointment. Appointments are given in thirty-minute intervals. Candidates must present a picture ID to take the typing test. Candidates may schedule an appointment by calling (915) 212-0045.

Candidates may also contact the Ysleta Independent School District, El Paso Community College, Texas Workforce Commission, and Workforce Solutions Borderplex directly to arrange for a typing test. The typing test must be on official company letterhead and state the gross words per minute, accuracy and net words per minute.

Applicants who are current City employees, who are employed in a position which requires typing of a minimum of 35wpm or more, need not to provide a typing certificate.

Note: Applicants are encouraged to apply immediately. This position will close once a preset number of qualified applications are received.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

BENEFITS

LIFE AND HEALTH INSURANCE

The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.

Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.

An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.

The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!

Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

A) Pregnancy shall be treated the same as any other temporary physical disability.

B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.

C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS

The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)

1. First day of January (New Year's Day)

2. Third Monday in January (Martin Luther King Holiday)

3. Thirty-first day in March (Cesar Chavez Day)

4. Last Monday in May (Memorial Day)

5. June 19 (Juneteenth)

6. Fourth day of July (Independence Day)

7. First Monday in September (Labor Day)

8. Eleventh Day in November (Veteran's Day)

9. Fourth Thursday in November (Thanksgiving Day)

10. The Friday following the fourth Thursday in November (Day after Thanksgiving)

11. Twenty-fifth Day in December (Christmas Day)

12. Employee's Birthday

In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

Closing Date/Time: 1/14/2025 11:59 PM Mountain

• 

• City of El Paso

• 915-212-1244

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