Position Description

Final Filing Date: January 17, 2025

Exam #: 24/16C53/12SP

Be part of a team that is committed to promoting innovative technology that transforms government and its ability to service constituents. The County of Monterey Information Technology Department (ITD), a team of diverse and skilled professionals, is at the forefront of delivering essential technology solutions that are vital to meeting the County's evolving and complex business needs.

ITD’s mission is to keep the County seamlessly connected, by managing and optimizing the County's critical technology framework while pioneering resilient, secure, reliable and competitive solutions. View ITD services here .

The ITD Infrastructure & Operations Division serves as the backbone of the County's technology landscape. The Division is in search of information technology professionals to join their Unified Communication & Collaboration team, responsible for the County's on-premise and cloud-based unified communication (voice and video), meeting solution, broadcast and collaboration platforms. The successful candidate will work closely with clients, other departments, vendors, and IT personnel to provide technical support and expertise for technical system problems and/or needs.

The Eligible List established by this recruitment may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis.

This classification is part of a flexible series. Incumbents appointment at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority.

Examples of Duties

• Resolves work orders and requests for services pertaining to the administration and maintenance of department information systems.
• Provides technical support and expertise to evaluate and recommend resolutions of technical system problems.
• Provides systems administration and technical support for systems in a physical, virtual, or cloud hosted environment.
• Provides escalated support for other teams as needed.
• Consults with clients, other departments, departmental staff, vendors, and technical support personnel to determine customer application platform hosting needs and functionality, to determine operating procedures and systems design to ensure system performance meets user requirements, and to clarify and resolve application technical operational and management issues/needs.
• Participates in educational and professional development programs and training to remain current in the information technology field.

THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Working Knowledge of :

• Techniques and methods of systems analysis and design.
• Security methods and best practices.
• Troubleshooting techniques to evaluate system failures and provide resolutions.

Some Knowledge of :

• Effective customer service techniques.

Skill and Ability to :

• Gather, organize, and evaluate data, draw logical conclusions, and make effective recommendations.
• Understand the impact of organizational, administrative, and personnel aspects of new information systems designs and implementations.
• Communicate effectively, both orally and in writing.
• Maintain strict confidentiality of data and information processed.
• Establish and maintain effective working relationships.
• Read, understand, interpret, and apply the concepts of technical specification documents and log files.
• Follow oral and written instructions.

Examples of Experience/Education/Training

Any combination of training, education, and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

Education :

Possession of a bachelor's degree in Computer Science, Information Systems, or a closely related field from an accredited four-year college or university;

OR
Experience :
Four (4) years of technical experience in systems analysis, operating systems, systems administration, database administration, application administration or a related field in a multi-platform infrastructure system environment;

OR

Experience :

Two (2) years of experience performing work equivalent to an IT Support Specialist in the County of Monterey.

Additional Information

CONDITIONS OF EMPLOYMENT:
The required conditions of employment include, but are not limited to the following:

• Successfully pass a background investigation including but not limited to a fingerprint clearance from the Department of Justice.
• Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority.
• Be available to work a flexible schedule, including on-call, evenings, weekends, holidays and during times of emergency and/or disaster; travel out of County to attend meetings.

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view the Unit "J" Benefit Summary Sheet. This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU ) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

A pp lication and Selection Procedures
Apply online at https://www.governmentjobs.com/careers/montereycounty

by the final filing date of January 17, 2025, 11:59PM (PST)

or

Hard copy applications may be obtained from and submitted during normal business hours,

Monday - Friday, 8:00 AM - 5:00 PM, by contacting:

Information Technology Department
Attn: Suzanne Paluck, Human Resources Analyst

1590 Moffett Street

Salinas, CA 93905
Phone: (831) 759-6984 | Email: palucksm@countyofmonterey.gov

ITD website: https://www.co.monterey.ca.us/government/departments-i-z/information-technology

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. to request reasonable accommodation, contact Suzanne Paluck, Human Resources Analyst, at (831) 759-6984, or palucksm@countyofmonterey.gov .

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 1/17/2025 11:59 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

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• Monterey County Human Resources

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