Administrative Support Technician, Health Services

Summary

ABOUT THE DEPARTMENT:
Deschutes County Health Services supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health and safety of the community in a broad variety of community-based settings.

This position is part of Administrative Services, which ensures DCHS has the facilities, resources, and support necessary to provide the highest quality of service to clients, customers, and the community through planning, consultation, implementation, analysis, and review.

Hear from staff about our workplace here.

ABOUT THE COUNTY:
We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

ABOUT THE JOB:

Our Behavioral Health Front Office team is in charge of serving clients either in person or by phone at our offices in Lapine, Redmond, and Bend, providing quality care at all times. Our commitment is to serve the community in a professional and accurate manner. The administrative support technician provides support to Behavioral Health teams and clinicians serving the public. They are responsible for performing a variety of administrative tasks that require intermediate computer and interpersonal skills. Clerical and technical duties include: greeting and checking in Behavioral Health clients using an Electronic Health Records (EHR) system to enter, validate and view client information associated with the services that are provided; updating demographics and making appointments in EPIC; communicating with staff and clients via phone, email, and fax; processing applications for service; and entering client insurance and billing information. This position will work in a fast-paced, multitasking environment. The incumbent will receive training and be expected to routinely complete knowledge checks to insure policies and procedures are accurately attained and sustained.

This position will be primarily be assigned to our Courtney clinic in Bend, but will occasionally work at the other clinics in Bend, Redmond, and La Pine.
Key Responsibilities:

• Establish and maintain a high level of customer service and confidentiality while providing information and assistance to clients, visitors, and County employees in a busy environment requiring the ability to multi-task and prioritize work assignments.
• Prioritize, organize and carry out assignments in a timely and professional fashion with basic supervision.
• Enter data and numerical information into a computer system with speed and accuracy, and maintain electronic records, files and databases.

What You Will Bring:
Knowledge of or experience with:

• General office procedures and methods.
• Modern office equipment and software including processing, spreadsheets, databases, and electronic mail.
• English language usage, grammar, spelling and punctuation.
• HIPAA requirements related to client health records.

Skill in:

• Ability to participate in trainings for extended periods of time, retain information and demonstrate an ability to accurately implement policies and procedures with limited supervision.
• Maintain confidentiality.
• Enter data and numerical information into a computer system with speed and accuracy, and maintain electronic records, files and databases
• Work independently as well as in a team setting.
• Communicate effectively both verbally and in writing.
• Work effectively in a multi-task environment with multiple deadlines.
• Be flexible in working at different locations and taking on necessary tasks as needed.

*This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.

Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

Review the full job description by clicking HERE.

Compensation

$3,960.86 to $5,307.96 per month for an 172.67 hour work month. Excellent benefit package when eligible. This union-represented position is available immediately.

BENEFITS:
Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details.

Minimum Qualifications

• High school diploma or GED equivalent;
• AND two years of administrative support experience;
• OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.

Preference will be given for:

• Bilingual in English and Spanish.
• Knowledge of Microsoft Office products including WORD and EXCEL.
• Knowledge of EHR software, specifically the EPIC/OCHIN platform.

Necessary Special Requirements

The employment offer will be contingent upon pre-employment screening for criminal history and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). These screenings must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Physical Requirements
Must have the ability to work in an office that is environmentally controlled; possess sufficient hand coordination to perform keyboarding and data entry; arm/hand movements to retrieve work materials and operate a variety of general office equipment. The position is frequently required to sit, walk, stoop, bend, kneel, reach, stand, grasp, talk, hear, see, and lift up to 10 pounds.

Excellent County benefit package when eligible.
Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees.

Employer paid benefit offerings include:

• Life Insurance for employee and dependents
• Accidental Death and Dismemberment Insurance
• Long-term Disability Insurance
• Employee Assistance Program
• Retirement Program through Oregon PERS
• Time Management Leave

Employee paid voluntary benefit offerings include:

• 125 Flexible Spending Program
• 457 Deferred Compensation Program
• Supplemental Life and Accident Insurance

To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits.

Closing Date/Time: 1/2/2025 11:59 PM Pacific

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• Deschutes County

• 541-388-6553

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