FIELD DEPUTY

job description

The Office of Los Angeles City Councilmember Hugo Soto-Martinez is seeking a capable and passionate candidate for the position of Case Manager in the District Office (DO). We’re looking for a dedicated individual who loves working with the community, has great customer service skills and who can multitask. We need someone who is emotionally mature, a good problem-solver, and an excellent communicator. We are looking for an individual who is ready and eager to join a very busy, hard-working team focused on getting things done for the District.

The ideal candidate should have experience with handling busy phone lines, a knowledge of or background in city government, demonstrated an excellent ability to communicate in writing, be detailed-oriented and a self-starter, have good judgment, be a great team player and a strong ability to achieve established goals.

Key Duties and Responsibilities include:

• Having a deep understanding of Council District 13 and, especially, their assigned geographic area including key organizations, key leaders, assets and priority needs of constituents.

• Proactively engaging, communicating with, and building relationships with constituents and community groups by attending neighborhood council and other community meetings, meeting with community organizations (their leadership, members and/or activists), and meeting with key stakeholders one-on-one.

• Responding to constituent requests in a timely and satisfactory manner, including fielding, replying to, and relaying constituent requests, concerns, and complaints to appropriate CD 13 staff and City Departments to ensure that constituents’ needs are met. This also includes monitoring the progress of assigned constituent cases.

• Working across teams to ensure that CD13 constituents and stakeholders are provided with the necessary resources, high quality constituent services, and information about the Council Office priorities and activities.

• Identifying and driving neighborhood priorities in accordance with district wide priorities.

• Working creatively to problem solve on behalf of constituents and identify governmental and non-governmental solutions to neighborhood concerns.

• Attending community meetings and events, including during evenings and weekends.

This position will be located in either the Echo Park or Hollywood district office

Ideal qualifications include:

• 1+ years experience working as a field deputy or case worker/case manager with an elected office.

• Diligence, high ethical standards, focus, flexibility, a capacity for hard work, and a willingness to work closely with multiple team members.

• Experience representing an elected official, political candidate, community organization or business to a group of community stakeholders, where it was their responsibility to effectively communicate a public narrative.

• Experience in and/or understanding of community organizing.

• Fluency in communicating in Spanish is a plus.

• Current California Driver’s License and auto insurance are necessary for assignments requiring use of city vehicles.

The position is full-time and exempt from civil service. Salary range is $68,000 - $72,000, commensurate with experience.

How to apply

To apply visit bit.ly/fielddep13

exempt employment

If employment is said to be exempt, it is meant that the employment is exempted from the civil service provisions of the City Charter. In order to receive a regular civil service appointment, employees must have successfully participated in a civil service examination, received a high enough score on the examination to be placed on and receive an appointment from an eligible list, and they must serve a probationary period. Exempt employees do not compete in a civil service examination, they are not placed on an eligible list and receive an appointment from that list, nor do they serve a probationary period. As a result, exempt employees do not have what is referred to as a “property interest” in their job. Exempt employees serve at the will of the appointing authority and can be terminated at any time without cause. Employees with a property interest in their job, i.e. civil service employees, cannot be deprived of their employment(discharged or suspended) without due process.

General Information About Exempt Employment

Exempt employees serve at the will of the appointing authority, and as such, they may be discharged, suspended or otherwise disciplined without cause. Exempt employees have no property interest in their employment, and any procedural benefit or other prerogative extended to them by their appointing authority is not intended to create and does not create any such property interest. No officer or employee of the City may make to any other officer or employee any representation of a property interest in employment which does not correspond to Charter provisions unless the City Council, by ordinance, permits such representation. No unauthorized representation can serve as the basis of an employee's reliance on, or expectation of, a property interest.

Employees Seeking To Become Civil Service Employees

There is no protective leave for an exempt employee appointed to a civil service position. Upon receiving a civil service appointment and passing probation, the former exempt employee will be subject to the Civil Service provisions described in Article X of the City Charter. Upon appointment, the civil service employee will begin to accrue displacement and layoff seniority on the first day of his/her civil service appointment and may file for promotional examinations for which s/he qualifies. A full or half-time exempt employee appointed to a full or half-time civil service position continues to: contribute to the Retirement System; accrue vacation time; accrue sick time; receive anniversary date salary increases; and, receive health and dental benefits identical to those received in the civil service position.

Closing Date/Time: 2/6/25

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• City of Los Angeles

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