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Job Description
Grade 14 - Starting hourly rate: $19.95. Rate of pay depends on qualifications.
Job Description
JOB SUMMARY
The Emergency Operations Center Specialist is responsible for communications in response to internal and external customer inquiries and emergency situations on a 24-hour basis.
ESSENTIAL FUNCTIONS- Responds to customer inquiries and routes information to appropriate parties.
- Dispatches and assists personnel concerning emergency responses and general maintenance responses.
- Initiates general work orders and distributes field service orders for a variety of internal customers via email, two-way radio transmission and telephone.
- Responds to customer billing inquiries and processes online updates to customer account files and customer service programs, to include multiple monetary payments using customer service computer based programs.
- Simultaneously operates multiple types of communication consoles such as PC-based radio system and computerized customer information system.
- Applies basic radio communications protocols under the FCC rules and regulations.
- Analyzes, prepares and distributes situation reports to senior and executive management.
- Interprets and implements emergency plans and documents emergency responses.
- Monitors field unit locations and activity.
- Maintains current situational awareness of all SAWS policies, procedures and activities in order to facilitate awareness to the public and internal employees.
- Performs other duties as assigned.
DECISION MAKING- Emergency Operations Center Specialist works under general supervision.
MINIMUM REQUIREMENTS- High School diploma or GED.
- Three years' customer service experience performing call center and/or dispatching functions.
- Proficient in the use of computerized customer service, dispatching systems, word processing, Excel spreadsheets, and multiple database software applications.
- Proficient at reading and interpreting maps and graphic schematic plans.
- Able to use the two-way radio communications systems.
- Able to use the Incident Command System and the National Incident Command System.
- Ability to work regularly scheduled shifts within SAWS’s hours of operation including the training period where lunches and breaks are scheduled with the flexibility to adjust daily schedule and work overtime and/or weekends as needed.
- Bilingual in English/Spanish.
- Proficient on the use of two-way radio communications systems.
- Proficient at reading and interpreting maps and graphic schematic plans.
- Proficient on the Incident Command System and the National Incident Command System.
JOB DIMENSIONS- Constant contact with internal and external customers, field personnel and the general public.
- Communicates effectively, verbally and in writing.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Working conditions are in an office environment. Physical requirements include lifting up to 25 pounds occasionally. Subject to sitting, standing and walking for long periods of time. Requires speech, hearing and visual acuity.
Required to work hours other than regular schedule, including shift work, weekends and holidays on a rotating basis. May be required to be on-call and work overtime.
San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:- Competitive, market-based salaries
- Performance-based incentives
- Medical benefits
- Dental benefits
- Life insurance
- Prescription drug program
- Vision care plan
- Two retirement plans
- Deferred compensation plans (457 plan)
- Disability income
- Paid leave (vacation, sick, personal)
- Education assistance program
- Employee assistance program
- Flexible, tax-deferred health and dependent care spending accounts
- Wellness programs
- On-Site Fitness Facilities
- Community service opportunities
Closing Date/Time: 12/29/2024 11:59 PM Central -
ABOUT THE COMPANY
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San Antonio Water System
Show moreThe San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties. The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.
As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.
San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful.
Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.
SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.
SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.
Why Choose a Career at SAWS?
For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.
For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.
For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.
For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.
For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.
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