Learning and Development Analyst - Environmental Services Department

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

About the Department

The Environmental Services Department (ESD) is a national leader in pollution prevention, watershed protection, utility service provision, and climate action. Together, ESD employees positively impact every resident and business in San Jose.

Our department is an exceptional place to start or grow your career. We have a supportive leadership team, numerous professional growth opportunities, and an inclusive workplace culture that is welcoming of your talents! We offer an array of meaningful career paths and value flexibility. Additionally, the City offers a wide array of benefits , as well as 15 paid holidays!

To learn more about ESD, follow @sjenvironment on Twitter, Facebook and Instagram and San Jose Environmental Services on LinkedIn.

Position Duties

About the Division

Administrative Services Division team members gain satisfaction when facilitating training for ESD’s workforce; feel empowered when managing a full range of information technology data and services to over 500 employees; deliver quality customer service in utility billing; enjoy their contributions to the success of peers by hiring and promoting the right people for the right positions; and oversee the budget planning and fiscal management for a wide variety of special funds that support the important work ESDers do. Join a diverse and dynamic team that provides key strategic support to ESD staff, programs, and utilities linking directly to the department’s mission. By providing behind-the-scenes support, our team makes a difference!

About the Position

The Environmental Services Department (ESD) is hiring one (1) Learning and Development Analyst (the classification title is Analyst I/II) in the Workforce Development and Training section of the Employee Services Team. The Employee Services Team is the human resources and professional development contact for over 525 ESD employees. This is an exciting opportunity to create innovative learning opportunities for employees!

Responsibilities include but are not limited to:

• Developing a professional development and training work plan proposal each year
• Conducting needs/asset assessments to determine training needs and resources available
• Researching best practices, training classes, and programs to make recommendations
• Budgeting, planning, developing, promoting, implementing/coordinating, and evaluating training classes and programs
• Collaborating with in-house subject matter experts and vendors to assist, plan, implement, and evaluate training classes
• Collaborating with the Central HR Learning and Development Team on planning and promoting Citywide training opportunities and other professional development goals
• Facilitating and presenting professional development training such as monthly onboarding, 8-session ESD University Academy, bi-annual Welcome to ESD orientations, and conducting other training as needed
• Curating e-learning or self-paced training content for staff
• Managing the department learning and development system (LMS) including setting up training sessions and managing registration
• Responding to ad-hoc training requests from managers
• Researching and promoting online and on-demand training opportunities
• Disseminate department-wide communication about upcoming training classes, catalogs, and calendars
• Managing the ESD Training inbox
• Data analysis reporting
• Maintaining the Training Microsoft SharePoint
• Maintaining the training section of the personnel activity report
• Following up with employees on required training
• Attending outreach events such as career fairs
• Supporting other City, Department, and Team initiatives, projects, and events as needed
• Other duties as assigned

This position requires strong planning, project management, and oral and written communication skills. A strong customer service skill set is essential to this role.

This position reports to the Senior Analyst in the Workforce Development and Training section. This position offers a hybrid schedule with in-office days at San José City Hall 200 E. Santa Clara Street, San Jose, CA 95113. This position will travel to various offsite events such as job fairs, outreach events, and other offsite City of San Jose locations. Please review the Analyst I/II classification to learn more about the classification specification.

Salary Information

Salary ranges for this classification are:

• Analyst I: $88,954.32 - $108,108.00
• Analyst II: $97,078.80-$117,979.68

These salary ranges include an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary shall be determined by the final candidates’ qualifications and experience.

Minimum Qualifications

Analyst I: A Bachelor's Degree from an accredited college or university and no experience required.

Analyst II: A Bachelor's Degree from an accredited college or university AND two (2) years of increasingly responsible professional staff analytic or administrative experience conducting studies, organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in the budget, finance, grant administration, organizational analysis, general administration, or human resources.

Acceptable Substitution: Additional years of experience in a position comparable to the Staff Specialist with the City of San José in areas such as budget, finance, grant administration, organizational analysis, general administration, or human resources may be substituted for the education requirement on a year-for-year basis.

Licenses or Certificates: Possession of a valid California driver's license may be required for some assignments.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach. ?
• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts . ?
• Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. ?
• Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using a professional demeanor. ?
• Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies , and federal and state rules and regulations. ?
• Reliability - Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate. ?
• Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. ?
• Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of the problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. ?
• Project Management - Ensures support for projects and implements agency goals and strategic objectives .

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.? Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions, the selection or the hiring processes, please contact Lupe Rodarte at lupe.rodarte@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 1/6/2025 11:59 PM Pacific

• 

• City of San Jose

• 408-535-1285

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