Human Resources Advisor Senior - Employee Relations

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university in related field, plus four (4) years of HR experience.
• One (1) additional year of experience may substitute for the education up to the maximum of four (4) years.

Licenses and Certifications Required:

• None

Notes to Applicants

Austin Resource Recovery ( ARR ) is an organization of 500 plus employees that provides residential curbside collection of trash, recycling, and composting to the residents of the Austin metropolitan area. Additional services include bulk and large brush collection, street sweeping, dead animal collection, and a drop-off center for hard-to-recycle items and household hazardous waste.

The Human Resources Advisor Sr. debriefs with management to provide recommendations and solutions, conducts informal mediations related to employee disputes, and assists the City’s labor relations office in mediating disputes between other City of Austin employees.

This position conducts ER training, develops standard operating procedures, coordinates and manages the department’s data entry on the City’s AIM On Target system, secures documentation needed by the City Attorney, develops and implements strategies and leads process improvement teams in order to prevent and/or resolve employee disputes. This position also coordinates and prepares for administrative hearings and represents the department in administrative meetings with union representatives, handles complaints from the City auditor’s office, responds to open records requests, conducts MCS pre-disciplinary meetings, and attends meetings concerning unemployment compensation claims filed with the Texas Workforce Commission. It coordinates with the legal department and HRD staff on all aspects of the department’s employee relations including preparation of notices of disciplinary actions, administrative inquiries on issues related to customer service/employee complaints and ensures investigation reports and disciplinary actions are accurate, supported by documentation and in compliance with City policy and ARR procedures.

Top candidate must possess discretion in handling details of a highly confidential and sensitive nature. They should be collaborative, as well as assertive and confident and model professional demeanor, integrity, and high energy. The successful candidate will act as an extension of the leadership team and must demonstrate a strong sense of urgency. They must also have the ability to prioritize and manage competing demands and deadlines in a fast paced environment. Top candidate should have excellent business writing, proofreading, and communication skills.

Application: Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position, shall be considered a Candidate for that Position. Employees in Good Standing who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Your application should reflect your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). The responses to the supplemental questions inquiring about experience should be reflected on your application.

Virtual Interviews: Austin Resource Recovery may conduct virtual interviews.

Skills Assessments: A competency assessment may be required to verify your skill set.

90-Day Provision for Additional Vacancy: This posting may be used to fill other similar positions within Austin Resource Recovery outside of the division listed above.

Nepotism Policy: The City of Austin Nepotism Policy states, “No person, regardless of job title or length of tenure with the City, shall be employed in a position in which the relative has direct or indirect supervisory authority regarding the terms and conditions of their relative’s employment.”

Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Physical Requirements: Tasks may involve bending, lifting, walking, carrying or using a force equal to lifting up to twenty (20) pounds. Prolonged periods of sitting at a desk and working on a computer.

Benefits: Working with the City of Austin at Austin Resource Recovery ( ARR ) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information.

This position is eligible for the Public Service Loan Forgiveness ( PSLF ) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements.

Military/Veteran: Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Tobacco and Vape-Free Workplace: All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite - including parking lot or in any personal vehicle located on the premises.
Pay Range
$32.23 - $40.29

Hours
Monday - Friday; 8:00 a.m-5:00 p.m.

Due to business needs, employee will be required to work some early mornings (6:00 am), after regular business hours, and some weekends.

Teleworking opportunities are available for this position depending on business needs.
Job Close Date 01/09/2025 Type of Posting External Department Austin Resource Recovery Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1520 Rutherford Lane, Austin, Texas 78754 Preferred Qualifications
Preferred Experience:

• Experience interviewing personnel/facilitating working groups to document current business practices, weaknesses, and objectives.
• Experience in employee complaint resolution and in conducting workplace investigations regarding discrimination, harassment, sexual harassment, employee conduct, and/or retaliation.
• Experience in conflict resolution strategies, including de-escalation, facilitating crucial conversations, mediation, and/or alternative dispute resolution.
• Experience gathering, analyzing and interpreting key statistics, translating this raw data into useable information/metrics for the organization and recommending modifications to ensure compliance with company objectives while applying industry best practices.
• Employee Relations experience to include working with internal and external stakeholders to ensure fair and consistent interpretation and application of policy and procedure, advising management on such federal laws as FMLA , ADA , Title VII , ADEA , USERRA and FLSA and overseeing workplace investigations regarding discrimination, harassment, and/or sexual harassment.
• Experience developing and updating policies and procedures, and implementing process improvements.
• Experience developing and delivering workplace training on Human Resources topics.
• Experience with preparation of standard operating procedures (SOPs) manuals.
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Collaborates and serves as strategic partner with senior leaders and management on HR programmatic analysis, implementation, and administration providing operational oversight, advice, and analytical support. Manages and resolves complex HR-related issues and provides solutions to programs and processes, monitoring implementation of agreed upon actions until the problem has been resolved. Advises and influences management in making sound HR-related decisions. Serves as subject matter expert in providing advice and counsel to management and employee groups on a broad range of HR issues and with applicable regulations, programs, policies, and procedures. Interprets and provides guidance on, and interpretation of, applicable systems, policies, procedures, strategies, process work flows, and regulations; and monitors compliance with policies, regulations, laws, and program objectives. Identifies, analyzes, and recommends solutions for various HR problems using morale indicators and other personnel measurements, such as, but not limited to, surveys, turnover, and grievances; and presents recommendations for corrective action programs when needed. Provides training to managers and supervisors on HR topics and procedures. Researches, gathers, analyzes, and evaluates data and information; monitors program trends; reviews and performs quality checks of program-related data; and develops and maintains management reporting to support decision making and policy development. Monitors and maintains system data, files, records, and reporting; transmits program data files to vendors; and develops, monitors, and implements information tracking systems.

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
• Knowledge of City practices, policies, and procedures.
• Knowledge and practices of HR program administration and management.
• Knowledge of practices and methods of coaching and leading the work of others.
• Knowledge of principles and applications of critical thinking and analysis.
• Knowledge of customer service principles.
• Skill in overseeing the maintenance of HR program/process documentation, data, schedules, records, and files.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to coordinate deadlines, prioritize work demands and assign/monitor work performed.
• Ability to handle hostility, conflict, and uncertain situations.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.
• Ability to develop and maintain knowledge in assigned specialized HR areas.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with other City employees and the public.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor’s degree from an accredited college or university in related field, plus four (4) years of HR experience. One (1) additional year of experience may substitute for the education up to the maximum of four (4) years. Do you meet these qualifications?

• Yes
• No

* Please describe how you meet the minimum qualifications referenced above. Detail how you meet the educational requirements (if applicable), account for the years of related experience (if applicable), and explain any substitutions of experience for education, or vice-versa (if applicable).
(Open Ended Question)
* What Employee Relations experience do you have working with internal and external stakeholders to ensure fair and consistent interpretation and application of policy and procedure, advising management on such federal laws as FMLA, ADA, Title VII, ADEA, USERRA and FLSA and overseeing workplace investigations regarding discrimination, harassment and/or sexual harassment? In your answer, please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/A.
(Open Ended Question)
* Please describe your experience gathering, analyzing and interpreting key statistics, translating this raw data into useable information/metrics for the organization and recommending modifications to ensure compliance with company objectives while applying industry best practices. In your answer, please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/A.
(Open Ended Question)
* What experience do you have with preparation of standard operational procedures manuals? In your answer, please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/A.
(Open Ended Question)
* Please describe your experience interviewing personnel/ facilitating working groups to document current business practices, weaknesses, and objectives. In your answer, please include which position on your application where you gained this experience and what specific role you played. If you do not have this experience, please put N/A.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* All applicants applying for this job posting should submit a complete application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application. Your application will be considered incomplete if your application states “see resume”. Do you understand these statements?

• I acknowledge that I understand these statements.

* How did you hear about this opportunity? (The information requested is optional and is not considered as part of the application for employment.)

• Employee Referral
• Online Advertising/Media
• ARR Job Fair
• Workforce Solutions Job Fair
• COA Website
• CDL Driving School
• Other

Optional & Required Documents

Required Documents Resume Optional Documents Cover Letter

• 

• City of Austin

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