Americans with Disabilities Act (ADA) Program Manager

The Position

Bargaining Unit: Management - Mgmt Classes, Classified & Exempt

Contra Costa County Risk Management Department is seeking one (1) Americans with Disabilities Act (ADA) Title II Program Manager to join our Safety and Loss Control Program area. The ADA Title II Program Manager provides vital support to all County Departments in the management of the ADA specific to public access and disability, ensuring equal access to County programs, services, activities, and locations for individuals with disabilities.
The ADA Title II Program Manager reports directly to the County Director of Risk Management-Exempt or designee.

Why join our team?
The County believes staff is its greatest asset. We strive to provide a workplace that is inclusive of all people, cultures, and backgrounds. At Contra Costa County, we see every day as a chance to create a positive impact on the individuals we serve. We lead through our values, integrity, community, and our employees are dedicated and provide excellent service.

The Safety and Loss Control program is a small and dedicated unit within the Risk Management team. Each team member has a unique opportunity to support each other, make an immediate impact on the program, and to share their experience and knowledge with the rest of the team.

We are looking for someone who is:

• Proficient in ADA Title II regulations. Your role will require you to have knowledge and experience with ADA Title II laws and make complex decisions specific to public services access.
• A strong relationship builder. You will need to establish relationships across many departments and ensure that a consistent message is communicated to a variety of audiences.
• Organized and results driven. You will need to balance multiple assignments and priorities in a fast-paced environment and work effectively under pressure while meeting deadlines.
• Customer focused. Your role will require you to be responsive and proactive when addressing internal customer needs.
• An excellent communicator. You will need to communicate professionally and effectively both in written form and verbally.
• Tech Savvy. You will need to be familiar with software applications including database spreadsheets.

What you will typically be responsible for:

• Guiding County departments in managing cases on disability related laws under ADA Title II, public access to program, services, and facilities
• Participating in legal proceedings such as trials, depositions, grievances, arbitration, and mediations
• Overseeing and performing ADA inspections of facilities, programs, services, and advising departments on how to identify and provide effective accommodations for members of the public such as physical access and/or assistive technology
• Recommending, drafting, and revising policies and procedures in order to stay in compliance with changes in the law
• Keeping abreast of both Federal and State laws, regulations, and case law regarding disability and disability management
• Developing and delivering training programs and resources on public ADA access to programs, services, and facilities across all County Departments
• Keeping abreast of changes in technology which assists people with disabilities and apply knowledge to assist in increasing public access

A few reasons you might love this job:

• You will be part of a dynamic team
• You will have the opportunity to have a Hybrid remote work schedule
• You will have access to a generous benefits package including retirement, health plan options and other benefits listed here: Employee Benefits | Contra Costa County, CA Official Website

A few challenges you might face in this job:

• You will work in a fast-paced environment
• You will be expected to manage multiple assignments with competing deadlines
• You may interact with clients that are upset and/or confused

Competencies Required:

• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Presentation Skill: Formally delivering information to groups
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Influencing: Affecting or changing others’ positions and opinions
• Group Facilitation: Enabling constructive and productive group interaction
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace
• Using Technology: Working with electronic hardware and software applications
• Managing & Facilitating Change: Addressing key factors that influence successful organizational change
• Managing Organizational Complexity: Maneuvering through complex political situations and functions within the organization

You can read the complete job description at: www.cccounty/hr . The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Education: Possession of a Bachelor’s degree or higher from an accredited college or university.

Experience: Four (4) years of full-time experience performing professional level work involving disability, reasonable accommodation, or public access program oversight and training.

Desirable Qualifications:

• Public Services Access experience
• Experience applying ADA II Title laws

Selection Process

Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Amanda Monson at Amanda.Monson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 1/8/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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