Temporary - Business Process Specialist (For City Employees Only)

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses and Certifications Required:
None
Notes to Applicants

Position Overview:
DSD is seeking a Business Process Specialist to join the Training and Professional Standards team. The ideal candidate should be knowledgeable and skilled in assisting with the monitoring and inventory of staff certifications, licenses, and registrations, ensuring they remain current and active within specified time frames. The role involves using reports, dashboards, email, and system search features to monitor and identify the status of staff certifications, licenses, and registrations.

This position will also include interpreting and applying city ordinances that pertain to professional licensing requirements, standards, and administrative processes. This position will educate staff on the process for obtaining and renewing certifications, licenses, and registrations through various administrative agencies. Provide real-time support by monitoring professional standards database and includes hosting daily meetings with internal staff related to certification, license, and registrations utilizing monitoring and meeting software, e.g. Workday and Microsoft Teams, Outlook Excel, PowerBi, and similar applications.

Working with the City of Austin provides a number of health and welfare benefits. Please click HERE for more information.

Employment Application:
The City of Austin Employment Application is an official document; incomplete applications will not be considered. A detailed, complete employment application is required.

• Please be sure to detail on the application all relevant employment to be considered as part of your qualifications.
• This detailed application will be evaluated for the qualifications and will be used to establish base pay if you are selected for this position. Be sure to provide job titles, number of employees supervised and employment dates for all jobs you wish to be considered. Describe your specific experience for each position including all job duties and responsibilities.

Post Interview Verification:
If you are selected as the top candidate for a position, DSD -HR will contact the current and former employer, as well as the professional references listed in the application. Please ensure the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application and a copy of your DD-214 if claiming veteran’s preference.
Assessment(s): Candidates selected for interview may undergo a skill/competency-based assessment(s).

Critical Employee: Critical employees are considered necessary and vital and support activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Pay Range
$29.23 - $36.54 per hour

Hours
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Limited telework opportunities may exist.
Job Close Date 12/23/2024 Type of Posting Reserved for City Employees Department Development Services Regular/Temporary Temporary Grant Funded or Pooled Position Not Applicable Category Professional Location 6310 Wilhelmina Delco Dr., Austin, TX 75752 Preferred Qualifications

• Experience managing licenses and certifications databases, inventory management, and facilitating time sensitive requests.
• Experience in providing in-person and remote support in a code enforcement or building construction trade environment.
• Knowledge of and experience with the City of Austin’s purchasing procedures and policies.
• Experience using the full Microsoft Office Suite including Excel, Outlook, Teams, SharePoint, Access and Power BI.
• Ability to provide exceptional customer service and communicate effectively with all levels of management, employees, and external customers

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


1. Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.

2. Develops and maintains databases to support data analysis and research findings for business projects.

3. Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.

4. Write reports that summarize findings, data collection techniques, implementation options, etc.

5. Establishes project schedules using project planning software/tools, updates and maintains project status reports. Communicate project/process status.

6. Conduct research, analyze trends, determine accuracy and relevancy of data/information, and use sounds judgment to evaluate alternatives.

7. Facilitates and documents meetings, action items, and processes using flowcharting methodologies.

8. Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:
None
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement

• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling

• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes

• Knowledge of performance measures, quality improvement programs and project management methods

• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic

• Skill in using computers and related software applications

• Skill in data analysis and problem solving

• Ability to quickly recognize and analyze irregular data and situations

• Ability to work independently and with teams
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Business Process Specialist position is graduation from an accredited four-year college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years. Do you meet these qualifications?

• Yes
• No

* Are you a City of Austin Employee?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Check

* Please describe your experience managing licenses and certifications databases, inventory management, and facilitating time sensitive requests.
(Open Ended Question)
* Do you have knowledge of and experience with the City of Austin’s purchasing procedures and policies?

• Yes
• No

* Do you have experience using the full Microsoft Office Suite including Excel, Outlook, Teams, SharePoint, Access and Power BI?

• Yes
• No

* Do you have the ability to provide exceptional customer service and communicate effectively with all levels of management, employees, and external customers?

• Yes
• No

* Do you have experience in providing in-person and remote support in a code enforcement or building construction trade environment?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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