Information Technology Analyst II (Service Desk)

Description

What do you value in your next job?

At the Orange County Sanitation District our Core Values form the framework of our organization and reinforce our professional work ethic. If the following values ring true with you, we'd love to invite you to explore our career opportunities further.

Integrity, Inclusion, Honesty, and Respect
We aspire to the highest degree of integrity, inclusion, honesty, and respect in our interaction with each other, our suppliers, our customers, and our community. We strive to demonstrate these values in our actions, commitments, and service.

Leadership, Teamwork, and Problem Solving
We lead by example, acknowledging the value of our resources and using them wisely to achieve our mission. We strive to reach OC San goals through cooperative efforts and collaboration with each other and our constituencies. We work to solve problems in a creative, cost-effective, and safe manner, and we acknowledge team and individual efforts.

Customer Service, Transparency, and Accountability
We are committed to acting in a timely, accurate, accessible, and transparent manner through excellent customer service. We are committed to act in the best interest of our internal and external stakeholders.

Resiliency, Innovation, and Learning
We continuously develop ourselves, enhancing our talents, skills, and abilities. We recognize that only through personal growth and development will we progress as an agency and as individuals.

Safety
We are committed to providing a safe work environment. We will demonstrate leadership, promote individual accountability, and participate actively in the advancement of our health and safety practices.

OC San is currently looking to fill the role of an Information Technology Analyst II (Service Desk).

Under direct supervision, performs routine to moderately complex professional-level and complex and specialized technical duties in the analysis, evaluation, design, development, programming, testing, implementation, documentation, and maintenance of a variety of information technology systems and programs for OC San; troubleshoots, analyzes, and resolves routine to moderately complex system, network hardware and software, voice and data system, and application problems; designs and maintains databases; works with staff in determining system requirements, resolving system problems, and assisting end users in solving complex business problems; and performs duties as assigned.

Specifically, this position provides professional support in analyzing problems, identifying, creating, and implementing solutions on a wide variety of systems and programs for end users. Receive, and document all IT service requests and incidents submitted to the IT Service Desk and provide support for our customers. Develop, plan, and coordinate any activity or deployments that could affect the Service Desk. Based on best practices, define and document processes and procedures for the Business Solutions and Support Team. Create and maintain a knowledge base of documents for end users and Service Desk staff. Supports Operating System, audio/visual equipment, and 3rd-party patch deployments. Review and resolve service requests and prioritize, as necessary. Provides technical support to incident tickets and provides status updates. Serve as a technical resource on assigned projects. Provide technical support, expertise, training to end users, and perform related work as required.

Qualifications & Requirements

The successful candidate will possess:
Bachelor’s degree from a college or university accredited by the U.S. Department of Education, with major coursework in computer science, information systems, or a related field.One (1) year of work experience in information systems or network programming and analysis.Valid California Class C Driver’s License Desirables:

• Knowledge and experience with the following: Office 365, Intune, Audio Visual Programing (Extron), IT Service Management software, ITIL principles and practices, project management, business analyst capabilities, and excellent customer service skills.
• Operational knowledge of the service desk and the ability to create reports. ITIL, HDI, Microsoft, PMI, and A+ Certifications are desired.
• Good communicator who works well within a team environment.
• Experience supporting live event and board meeting technology.
• Detail-oriented and highly organized.
• Experience supporting customers seeking technical assistance over the phone or email, document the problem and resolution, provide remote support, and direct unresolved issues to the next level of support.

Recruitment & Selection Process

Vacancies: 1

(an eligible list may be established for future vacancies)

Apply online at: www.ocsan.gov/careers
APPLICATION FILING DEADLINE: Thursday, November 21, 2023, 5:00 P.M. PST.(or until a sufficient number of qualified applications have been received)

Hiring Salary Range: $109,241.60 - $120,432.00 /Year(starting salary will be within this range based upon qualifications)

Supplemental Information

PHYSICAL DEMANDS

• Mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and visit various OC San sites; this is primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information; ability to lift, carry, push, and pull materials and objects up to 35 pounds.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.
• Finger dexterity to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

ENVIRONMENTAL ELEMENTS

• Office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

OTHER REQUIREMENTS

• May be required to work extended hours, including nights, weekends, and holidays when necessary.
  
  
• Probationary Period: All OC San employees, except classifications considered “at-will”, are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, policies, and/or resolutions. Employees who have not yet successfully completed their initial probationary period serve “at-will” and may be released from employment without cause or recourse to any appeal or grievance procedures.
  
• Pre-Employment: All employment offers are contingent upon successful completion of OC San’s pre-employment process, which includes a background investigation, a physical examination, and a drug screen.
  
• Work Location Assignment: Employees will be assigned to a work location based on business needs which may be located at any/all of OC San locations; this work location may be changed at any time.
  
  

DISASTER SERVICE WORKERS
All Orange County Sanitation District employees are designated Disaster Service Workers through state law (California Government Code Section 3100-3109). Employment with the Orange County Sanitation District requires the affirmation of a loyalty oath to this effect. Employees are required to complete all related training as assigned, and to return to work as ordered in the event of an emergency.

OTHER INFORMATION

For the full range of duties, responsibilities, and essential job functions please review the Classification Specification for this position found on our website .

Applicants must clearly demonstrate, through their application materials, that they meet the minimum requirements as outlined in the job announcement and class specification to receive further consideration. However, meeting the minimum requirements does not guarantee an interview. All properly completed applications will be reviewed, and the most appropriately qualified individuals will be invited to continue in the selection process.

False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification.

To ensure your application is accurate and complete, please review the Job Application Guide.

Employment is contingent upon successful completion of OC San’s pre-employment process, which includes a background investigation and a physical examination. For some positions, this may include a drug screen. False statements may be cause for disqualification, removal from the eligible list, or discharge from employment. All statements made on applications are subject to investigation and verification.

Reference Checks will be conducted by OC San to verify employment related information for all potential employees once a contingent job offer is made during the background investigation process. This is done to ensure that individuals who join OC San are well qualified and have a strong potential to be successful in their employment. The extent of the inquiry will depend on the position being applied for, but will at least include:

• Verification/Reference from current and past employers
• Confirmation of necessary licenses, certificates, and degrees.

Please have all necessary documentation ready. Additional inquiries may be necessary depending on the position for which you are applying. Human Resources will also schedule a post-offer physical examination once a job offer has been made.

OC San only accepts applications submitted via our online application system. Applications submitted via mail, fax or email will not be accepted.

The provisions of this announcement do not constitute an expressed or implied contract. Any provision contained in this announcement may be modified or revoked without notice.

Ten working days paid vacation after one year of service; eleven paid holidays and one floating holiday; sick leave; group life insurance; group disability insurance; group health insurance, dependent coverage available, including medical, dental, and vision, employee contribution is required; a retirement plan (Orange County Employees Retirement System) and the option of participating in a deferred compensation plan as well as other optional benefits. A credit union is available. Benefits are subject to the Board of Directors' periodic determination (usually annually) and the meet and confer process, and are therefore subject to change. The District makes a generous contribution toward the cost of these benefits.

Closing Date/Time: 11/21/2024 5:00 PM Pacific

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• Orange County Sanitation District

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