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Job Description
Marketing Statement
Ride BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.
Job Summary
PAY RATE
$140,813.64 - $183,057.59 Annually (AFSCME Pay Band H)
Negotiable starting salary will be between $140,813.64 /annually - $165,249.79 /annually depending on experience and education.
REPORTS TO
Manager of Access and Accessible Service
CURRENT ASSIGNMENT
The incumbent will work on a range of customer access and accessibility issues to ensure that BART is accessible to all and remains fully compliant with the Americans with Disabilities Act. Activities may include, but not be limited to:
· Oversight of the day-to-day operations of BART’s paratransit program, including contract compliance and performance monitoring, resolving escalated customer complaints and budget management
· Fostering relationships with external stakeholders, non-profit organizations, and regional and federal working groups representing various constituencies within the disability community
· Supporting contract procurements for paratransit services
· Staying abreast of relevant changes to legal requirements, guidance documents, best practices, research, and technology innovations related to accessibility and updating BART’s policies and procedures as needed
· Seeking grant opportunities to test or implement new accessibility projects and programs
· Implementing accessibility projects and/or programs in coordination with other departments, typically focused on signage/wayfinding
· Reviewing BART capital project plans, policies, and operational programs to ensure accessibility is adequately considered and that BART remains compliant with the ADA and the terms of any relevant lawsuit settlement agreements
The ideal candidate will demonstrate the following skills:
· Experience working for a public transportation agency to improve customer access
· Knowledge of or familiarity with the Americans with Disability Act and related federal and state legislation and guidance, especially as they apply to rail mass transit systems
· Knowledge of or familiarity with paratransit operations
· Experience in transportation planning including the transportation project implementation process and review of conceptual project designs
· Project management experience
· Skill in building relationships with internal and external stakeholders and exercising excellent judgement in sensitive situations, including the ability to respond to escalated customer complaints
· Experience running public meetings, including the ability to interact respectfully with a diverse group of stakeholders
· Experience in resolving conflicts effectively
· Experience with contracting, including developing scopes of work, reviewing contract terms and conditions and monitoring contracts for compliance
· Proficiency with financial and performance analysis
· Ability to communicate effectively and professionally, both orally and in writing
SELECTION PROCESS
This position is represented by American Federation of State, County, and Municipal Employees (AFSCME). Applications will be screened to assure that minimum qualifications are met. Those applicants who meet minimum qualifications will then be referred to the hiring department for the completion of further selection processes.
The selection process for this position may include a skills/performance demonstration, a written examination, and/or an individual or panel interview.
The successful candidate must have an employment history demonstrating reliability and dependability; provide copies of certificates, diplomas or other documents as required by law, including those establishing his/her right to work in the U. S.; pass a pre-employment medical examination which includes a drug and alcohol screen, and which is specific to the essential job functions and requirements. Pre-employment processing will also include a background check. (Does not apply to current full-time District employees unless specific job requires additional evaluations)
The selection process for this position will be in accordance with the applicable collective bargaining agreement.
APPLICATION PROCESS
External applicants may only apply online, at www.bart.gov/jobs. Applicants needing assistance with the online application process may receive additional information by calling (510) 464-6112.
Current employees are strongly encouraged to apply online, either at www.bart.gov/jobs, or on WebBART. Current employees may also apply using a BART paper application by delivering the completed form to the Human Resources Department, or by mailing it to P. O. Box 12688, Oakland, CA 94604-2688.
All applicants are asked to complete the application in full, indicating dates of employment, all positions held, hours worked, and a full description of duties. On line applicants are invited to electronically attach a resume to the application form to provide supplemental information, but should not consider the resume a substitute for the application form itself.
Applications must be complete by the closing date and time listed on the job announcement.
Examples of Duties
Manages the activities and operations of District’s Access and Accessible Services program within the Customer Access Department including planning, developing, implementing, and managing budget development and monitoring, long and short-term planning including, but is not limited to disabled accessibility, ADA compliance, pedestrian access, transit coordination and way finding.Plans, directs, coordinates, and reviews the work plan for the Access and Accessible Services projects and programs; reviews and evaluates work products, methods and procedures and meets with staff to identify and resolve problems.
Represents the interests of people with disabilities in all aspects of BART planning and operational activities; provides expert advice and support to project managers and other departments in addressing accessibility issues.
Tracks and responds to regulatory changes and recommends policy or practice changes to reflect current standards and maintain compliance.
Provides and coordinates departments on ADA district information and response for audit compliance.
Oversees staff of the BART Accessibility Advisory Task Force, a citizen committee, which provides a citizen input and review of BART services and capital projects.
Manages the ADA component of Station agent training program on ADA and disability sensitivity.
Ensures customer information meets policy and goals; provides customer developed policy, goals, and guidelines for ADA and accessibility.
Reviews plans for access and accessibility improvements using customer input.
Evaluates the effectiveness of the Access and Accessible Services programs; develops and ensures implementation of modifications to the program.
Determines and oversees a variety of studies, investigations, and operational processes, modifies program, policies, and procedures to ensure legal compliance and program efficiency.
Monitors industry standards and legislation related to ADA, Access, and Accessible Services and evaluates impact upon District’s operations; implements practice and procedural improvements.
Manages Accessibility Development of Elevator Mitigation Program in response to litigation regarding alternative services for elevator dependent riders to address elevator outages.
Develops and administers the Programs’ annual budget; oversees the financial aspects and budgets for contracted services, ensures all work performed by contractors adheres to financial and budgetary constraints
Selects, trains, and evaluates assigned personnel; provides or coordinates staff training; works with employees to correct deficiencies; implements discipline and termination procedures.
Directs and reviews assigned aspects of the preparation, publication and distribution of passenger publications and promotional materials.
Serves as a liaison for Access and Accessible Services program within the Customer Access Department with other divisions, departments and outside agencies, community, and business groups; negotiates and resolves sensitive and controversial issues.
Responds to and resolves difficult and sensitive citizen inquiries and complaints, including referrals from the Board of Directors.
Attends and participates in professional group meetings; stays abreast of trend, innovations and legislation for parking, transit, shuttle, and transportation access.
Minimum Qualifications
Education:
Bachelor's degree in Public Administration or a related field from an accredited college or university.
Experience:
Five (5) years of (full-time) professional verifiable experience in access and accessibility programs, ADA or related experience which must include at least two (2) years of management experience.
Substitution:
Additional professional experience as outlined above may be substituted for the education on a year-for- year basis. A college degree is preferred.
Knowledge and Skills
Knowledge of:- Principles and practices of the Americans with Disabilities Act
- Methods of transit, pedestrian, and accessible services planning
- Principles and practices of mass transit
- Principles and practices of transportation planning
- Principles of joint program administration
- Principles and practices of contract administration
- Principles and practices of budget preparation and administration
- Principles of supervision, training, and performance evaluation
- Related Federal, State, and local laws, codes, and regulations
- Overseeing and participating in the management and implementation of access and accessible services programs
- Directing the planning, design, and implementation of joint transportation programs
- Interpreting, analyzing, and applying Federal, State, and local policies, laws, and regulations
- Selecting supervising, training, and evaluating staff
- Participating in the development and administration of program goals, objectives, and procedures
- Preparing and administering program budgets
- Preparing clear and concise administrative and financial reports
- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals
- Researching, analyzing, and evaluating new service delivery methods and techniques
- Interpreting and applying Federal, State, and local policies, laws, and regulations
- Communicating clearly and concisely, both orally and in writing
- Establishing and maintaining effective working relationships with those contacted in the course of work
Equal Employment Opportunity GroupBox1
The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.
The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at employment@bart.gov .
Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at www.bart.gov/jobs .
The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.
Highlights- Medical Coverage (or $350/month if opted out)
- Dental Coverage
- Vision Insurance (Basic and Enhanced Plans Available)
- Retirement Plan through the CA Public Employees’ Retirement System (CalPERS)
- 2% @ 55 (Classic Members)
- 2% @ 62 (PEPRA Members)
- Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details)
- 6.65% employer contribution up to annual maximum of $1,868.65
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ABOUT THE COMPANY
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BART (Bay Area Rapid Transit)
Show moreThe BART story began in 1946. It began not by governmental fiat, but as a concept gradually evolving at informal gatherings of business and civic leaders on both sides of the San Francisco Bay. Facing a heavy post-war migration to the area and its consequent automobile boom, these people discussed ways of easing the mounting congestion that was clogging the bridges spanning the Bay. In 1947, a joint Army-Navy review Board concluded that another connecting link between San Francisco and Oakland would be needed in the years ahead to prevent intolerable congestion on the Bay Bridge. The link? An underwater tube devoted exclusively to high-speed electric trains.
Since 1911, visionaries had periodically brought up this Jules Verne concept. But now, pressure for a traffic solution increased with the population. In 1951, the State Legislature created the 26-member San Francisco Bay Area Rapid Transit Commission, comprised of representatives from each of the nine counties which touch the Bay. The Commission's charge was to study the Bay Area's long range transportation needs in the context of environmental problems and then recommend the best solution.
The Commission advised, in its final report in 1957, that any transportation plan must be coordinated with the area's total plan for future development. Since no development plan existed, the Commission prepared one itself. The result of their thoroughness is a master plan which did much to bring about coordinated planning in the Bay Area, and which was adopted a decade later by the Association of Bay Area Governments (ABAG).
The BART Concept is Born
The Commission's least-cost solution to traffic tie-ups was to recommend forming a five-county rapid transit district, whose mandate would be to build and operate a high-speed rapid rail network linking major commercial centers with suburban sub-centers.The Commission stated that, "If the Bay Area is to be preserved as a fine place to live and work, a regional rapid transit system is essential to prevent total dependence on automobiles and freeways."
Thus was born the environmental concept underlying BART. Acting on the Commission's recommendations, in 1957, the Legislature formed the San Francisco Bay Area Rapid Transit District, comprising the five counties of Alameda, Contra Costa, Marin, San Francisco and San Mateo. At this time, the District was granted a taxing power of five cents per $100 of assessed valuation. It also had authority to levy property taxes to support a general obligation bond issue, if approved by District voters. The State Legislature lowered the requirement for voter approval from 66 percent to 60 percent.
Between 1957 and 1962, engineering plans were developed for a system that would usher in a new era in rapid transit. Electric trains would run on grade-separated right-of-ways, reaching maximum speeds of 75-80 mph, averaging perhaps 45 mph, including station stops. Advanced transit cars, with sophisticated suspensions, braking and propulsion systems, and luxurious interiors, would be strong competition to "King Car " in the Bay Area. Stations would be pleasant, conveniently located, and striking architectural enhancements to their respective on-line communities.
BART employees in the 1970s.
Hundreds of meetings were held in the District communities to encourage local citizen participation in the development of routes and station locations. By midsummer, 1961, the final plan was submitted to the supervisors of the five District counties for approval. San Mateo County Supervisors were cool to the plan. Citing the high costs of a new system-plus adequate existing service from Southern Pacific commuter trains - they voted to withdraw their county from the District in December 1961.
With the District-wide tax base thus weakened by the withdrawal of San Mateo County, Marin County was forced to withdraw in early 1962 because its marginal tax base could not adequately absorb its share of BART's projected cost. Another important factor in Marin's withdrawal was an engineering controversy over the feasibility of carrying trains across the Golden Gate Bridge.
BART had started with a 16-member governing Board of Directors apportioned on county population size: four from Alameda and San Francisco Counties, three from Contra Costa and San Mateo, and two from Marin. When the District was reduced to three counties, the Board was reduced to 11 members: four from San Francisco and Alameda, and three from Contra Costa. Subsequently, in 1965, the District's enabling legislation was changed to apportion the BART Board with four Directors from each county, thus giving Contra Costa its fourth member on a 12-person Board. Two directors from each county, hence forth, were appointed by the County Board of Supervisors. The other two directors were appointed by committees of mayors of each county (with the exception of the City and County of San Francisco, whose sole mayor made these appointments).
The five-county plan was quickly revised to a three-county plan emphasizing rapid transit between San Francisco and the East Bay cities and suburbs of Contra Costa and Alameda counties. The new plan, elaborately detailed and presented as the "BART Composite Report, " was approved by supervisors of the three counties in July 1962, and placed on the ballot for the following November general election.
The plan required approval of 60 percent of the District's voters. It narrowly passed with a 61.2 percent vote District-wide, much to the surprise of many political experts who were confident it would fail. Indeed, one influential executive was reported to have said: "If I'd known the damn thing would have passed, I'd never have supported it. "
The voters approved a $792 million bond issue to finance a 71.5 mile high-speed transit system, consisting of 33 stations serving 17 communities in the three counties. The proposal also included another needed transit project: rebuilding 3.5 miles of the San Francisco Municipal Railway. The new line would link muni streetcar lines directly with BART and Market Street stations, and four new Muni stations would be built.
The additional cost of the transbay tube -- estimated at $133 million -- was to come from bonds issued by the California Toll Bridge Authority and secured by future Bay Area Bridge revenues. The additional cost of rolling stock, estimated at $71 million, was to be funded primarily from bonds issued against future operating revenues. Thus, the total cost of the system, as of 1962, was projected at $996 million. It would be the largest single public works project ever undertaken in the U.S. by the local citizenry.
After the election, engineers immediately started work on the final system designs, only to be halted by a taxpayer's suit filed against the District a month later. The validity of the bond election, and the legality of the District itself, were challenged. While the court ruled in favor of the District on both counts, six months of litigation cost $12 million in construction delays. This would be the first of many delays from litigation and time-consuming negotiations involving 166 separate agreements reached with on-line cities, counties, and other special districts. The democratic processes of building a new transit system would prove to be major cost factors that, however necessary, were not foreseen.
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