Public Information Representative I/II – Energy Department

Our diverse and inclusive workforce of more than 7,000 employees play a key role in the success of San José, the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant, innovative, and desirable place to live and work. Visit here to learn more about our One Team Leadership Values and Expectations, including quality and excellent customer service and here to learn more about San José.

About the Department

San José Clean Energy, or SJCE, is San José’s local, not-for-profit electricity supplier operated by the City of San José’s Energy Department. Since 2019, our dedicated and motivated team has provided clean energy for residents and businesses at competitive rates, while also offering community programs, local benefits, and increased transparency and accessibility. SJCE serves nearly 350,000 customer accounts, and has contracted for more than 1 GW of power.

Joining our team means that you will be making a big impact on the fight against climate change. SJCE plays an important role in meeting San José’s ambitious goal to be carbon neutral by 2030 and in implementing the City’s climate action plan, Climate Smart San José. Thanks to SJCE, San Jose has one of the cleanest energy mixes of any large city and offers a 60% renewable product and a 100% renewable product.

Serving our community with respect and integrity is at the core of what we do. We center equity, diversity, inclusion and belonging in our work. The department also hosts active staff-led Culture and Racial Equity committees, and has won awards for its education and outreach work with Spanish and Vietnamese-speaking communities.

For more information about San José Clean Energy, please visit: www.sanjosecleanenergy.org .

Position Duties

The Energy Department seeks to fill one (1) full-time Public Information Representative I/II who is an experienced and savvy senior communicator with intense strategic and tactical abilities. This position will report to the Public Information Manager and be part of a communications team that develops educational resources, communications/media strategies, and marketing efforts for the Energy Department.

Public Information Representative I/II The Energy Department seeks a dynamic, creative, and committed communications professional to help the department best serve San José's rich cultural diversity. The Public Information Representative will demonstrate excellent writing and speaking skills; experience in project planning and management, analytics, community outreach, graphic design, video production, and social media; possess a positive can-do attitude, initiative, curiosity, and cultural awareness, with experience in serving a diverse community; be able to multitask; and have outstanding interpersonal and customer service skills. Flexible working hours may be required ; some work may occur during evenings and/or weekends as needed.

Typical responsibilities include but are not limited to:

• Assisting the Public Information Manager and Senior Public Information Representatives in developing communications plans for public outreach. This includes establishing and meeting appropriate goals and objectives , identifying target audiences, recommending tactics and evaluation methods, determining project budgets, applying the latest communication technologies and tools, setting evaluation standards, and gathering measurement data to ensure an effective public awareness campaign.

• Creating and implementing public outreach campaigns by meeting with program staff, preparing campaigns and budgets, deploying tactics, and evaluating campaign effectiveness.

• Presenting to community groups as a representative of San José Clean Energy

• Writing and editing various communications materials, including brochures, flyers, web pages, newsletters, news releases, advertisements, memos, surveys, and reports.

• Engaging customers with appropriate writing style and tone and interpreting lengthy concepts and messages into creative, impactful online, print, and social media content.

• Manage a social media calendar and strategically time posts. Experience using Canva, iMovie, or a similar program for quick social media graphics is a plus.

• Manage the creative production process, including developing timelines, providing creative direction to graphic designers, overseeing printing and mail-house services, and negotiating media purchases.

• Using Vision, the City's Content Management System (CMS), to create and update content on the ESD website. Experience with Vision, WordPress, or other CMS platforms desired.

• Utilizing web best practices for managing and designing website content.

• Ability to use iMovie and Adobe Creative Suite (Illustrator, Photoshop, Premiere, and Acrobat Pro, and skills with InDesign) are a plus.

Minimum Qualifications

Education:

P ublic I nformation R epresentative I: Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field.

Experience: No minimum experience required .

Acceptable Substitutions:

Additional years of professional experience in public relations, public information, or other related experience may be substituted for education on a year-for-year basis up to two years.

Education:

P ublic I nformation R epresentative II : Bachelor’s degree from an accredited college or university in journalism, communications, advertising, marketing, public relations, public administration, or closely related field and two years of progressively responsible professional public information, marketing, or public relations experience.

Experience:

Two years of progressively responsible professional public information, marketing, or public relations experience.

Acceptable Substitutions: No substitution for education

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.

• Job Expertise : Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
  

• Political Skill : In taking action , demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.
  

• Customer Service: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
  

• Problem Solving : Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
  

• Initiative: Exhibits resourceful behaviors toward meeting job objectives ; anticipates problems, is proactive, and avoids difficulties by planning ahead ; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
  

• Computer Skills: Experienced with common business computer applications including but not limited to: MS Outlook; MSWord; MS PowerPoint; MS Access; MS Excel; Vision, WordPress or other CMS platforms; video programs: iMovie and Premiere.
  

• Multi-Tasking: Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).
  

Desirable Qualifications:

k nowledge of:

• Media relations principles and methods.
  

• Marketing principles and techniques.
  

• Principles of supervision.
  

• Organizations and resources relevant to the services provided by the department.
  

• The City’s practices and procedures, including purchasing, financial management , budgeting, and personnel administration.
  

Ability to:

• Develop, maintain , and use websites, communications technology, and social media platforms.
  

• Initiate, develop, and maintain productive working relationships with a wide variety of public and private agencies, organizations, and vendors.
  

• Plan, organize, and coordinate a variety of special events and promotions.
  

• Ability to read and write another language
  

• Effectively organize and carry out multiple tasks simultaneously.
  

• Relate effectively with people from a wide variety of cultures and backgrounds.
  

• Translate complex information into understandable terms in order to engage a variety of audiences.
  

Experience with:

• Advanced graphic, photography, video, multimedia, and presentation production.
  

• Public outreach, community relations, and public engagement.
  

• Strategic communications planning.
  

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 11/18/2024 11:59 PM Pacific

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• City of San Jose

• 408-535-1285

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