Customer Service Representative - Parking Services

POSITION SUMMARY

In accordance with Article 24 of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769, for posting purposes this open-competitive job posting shall be considered as a simultaneous internal and external posting (it is open to both internal City employees and external applicants). Additionally, this job classification is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.

The City of Fort Lauderdale employees possess a passion for public service demonstrated by a high degree of enthusiasm, self-reliance, and job proficiency. They effectively convey the vision and mission of the organization and provide excellent service and satisfaction to our internal and external customers.

Performs a wide variety of basic customer services and clerical tasks, including handling cash payments, balancing a cash drawer, and responding to customer complaints and inquiries in support of the Parking Services Division of the Transportation and Mobility Department.

NOTE:

The duties of this position will include all of those duties set forth in the official job description.

The City offers a wide variety of benefits to employees. In addition to the competitive benefits package and salary, the City participates in the Florida Retirement System (FRS) which offers an investment option and a pension option, and requires a 3% contribution from employees. New hires are automatically enrolled in FRS.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!
That's right! Under the U.S. Department of Education's Public Service Loan Forgiveness ( PSLF ) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale! Please visit www.fortlauderdale.gov/PublicServiceLoanForgiveness for more information or to see if you qualify.

This job classification is included within the bargaining unit represented by Teamsters Local Union 769 and therefore is subject to the terms and conditions of the Collective Bargaining Agreement between the City of Fort Lauderdale and Teamsters Local Union 769.

ESSENTIAL JOB FUNCTIONS

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Provides customer service by answering telephones and responding to inquiries, assisting customers with documents and equipment
• Opens and closes accounts, collects payments, assist customers with account inquires and issues
• Resolves customer billing inquiries, complaints, and issues via phone, email, fax machine, and in-personal contact
• Collects payments; explains billing and payment practices
• Performs a variety of clerical duties by filing, entering information into databases, generating and submitting reports, researching and updating records, and processing journal entries
• Verifies accuracy and completeness of all data/information received, and researches and provides verification on information requests
• Operates a computer in transferring/transcribing/composing various documentation
• Performs daily accounting tasks related to work performed, which may include calculating, billing, and receiving various fees and payments; balancing daily revenues
• May process and issue various types of permits, certificates, and licenses as required
• Receives, processes and distributes division mail, and prepares forms, letters, and parcels for mailing
• Prepares and distributes various division records, reports, notices and other relevant materials
• Receives and reviews invoices, reports, forms and applications and distributes copies to appropriate personnel
• Maintains the City’s website pages for parking services and makes routine updates as needed.
• Assists with various administrative projects while handling customer transactions.
• Performs related work as required

JOB REQUIREMENTS & WORK ENVIRONMENT

High School Diploma or G.E.D. equivalencyOne (1) or more years of general clerical work or customer service experienceMust have excellent phone and verbal communication skills and strong data entry skillsAdditional completion of coursework at an accredited college or university, may substitute on a year-for-year basis for the required experience
PREFERENCES: One (1) or more years of prior work experience In the Parking industryPrior work experience in working with ParkMobile, IPS Parking Meters, or other parking-specific software to research and verify customer transactions and paymentsOne (1) or more years of customer service experience answering phone calls and handling complaints (preferably regarding parking special events)? Prior experience handling cash payments and balancing a cash drawerExperience in traffic controlExperience coordinating event schedules as well as staffing for special events
As public servants, employees may be required to work immediately before, during, and/or after an emergency. All employees must be available and able to work assigned shifts as determined by their Department Heads.

PHYSICAL STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
The position is generally sedentary. Employees sit most of the time but may walk or stand for brief periods of time. Position involves light physical demands, such as exerting up to 30 lbs. of force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING ENVIRONMENT:

Work Environment Frequency Working in Designated Environment Office or similar indoor environment Frequently or Often Outdoor environment Seldom or Never Street environment (near moving traffic) Seldom or Never Construction site Seldom or Never Confined Space Seldom or Never In the community (homes, businesses, etc.) Seldom or Never Lab Seldom or Never Warehouse environment Seldom or Never

HOW TO APPLY/ VETERAN INFORMATION

Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: Evaluation of Training and Experience, Oral Interview, Written Examination, or other assessment method. Applicants must attain a minimum score of 70 in each part of the examination in order to qualify. All successful applicants may be required to pass a medical examination, including drug screening, prior to appointment.

An eligible veteran who enters an open-competitive examination shall receive preference points added to the total passing score earned in the examination as provided for in the Florida Statutes. To obtain veteran's preference, candidates MUST submit a copy of separation papers and the City of Fort Lauderdale's veteran's preference claim form ( J204 )



The City of Fort Lauderdale offers a comprehensive benefits package to all regular full-time employees including vacation, holiday, and sick leave as well as medical, dental, vision, life and short-term disability insurance.

Click here for an overview of employment information including our benefits package.

Say "Hello" to the City of Fort Lauderdale and Say "Goodbye" to Your Student Loan!Under the U.S. Department of Education's Public Service Loan Forgiveness (PSLF) program, the remaining balance on your student loan may be forgiven after you have made 120 qualifying monthly payments while working full-time at the City of Fort Lauderdale. Click here for more information or to see if you qualify.

In addition to the competitive benefits package and salary, the City of Fort Lauderdale participates in the Florida Retirement System (FRS) which offers an investment option and a pension option and requires a 3% contribution from employees. All new City of Fort Lauderdale employees are automatically enrolled in FRS. Click here to view additional information on the Florida Retirement System.

Closing Date/Time: 11/6/2024 11:59 PM Eastern

• 

• City of Fort Lauderdale

• (954) 828-5300

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