Airport Training & Quality Assurance Manager

Salary Range: $72,682-$90,839

Posting expires: November 8, 2024

General Description and Classification Standards

The Training and Quality Assurance Manager is responsible for developing, implementing, and overseeing training programs to ensure the continuous improvement of employee performance and the quality of products or services delivered. The responsibility of the position is to ensure compliance with regulations and standards, planning and supervising training activities, and monitoring performance to maintain quality standards. This role involves developing training materials, designing quality control processes, conducting audits, maintaining and tracking required employees records, and collaborating with cross-functional teams to identify and establish quality standards and procedures. The Training and Quality Assurance Manager plays a key role in promoting a culture of quality consciousness and continuous improvement to enhance customer satisfaction and organizational efficiency.

Supervision Received

This position reports to the Airport Director. Normally receives guidance regarding overall short-term and mid-term objectives, scheduling, unusual priorities, and is expected to structure their workday to accomplish established goals for self and direct reports. This is a policy-advisory level of management and would be considered middle management.

Minimum Qualifications Education and Experience

• Bachelor’s degree in education, Human Resources, Business, or related field

• 3 years of managerial experience

• Proficiency in learning management systems (LMS), e-learning tools, and quality management software.

• Strong knowledge of quality management systems, regulatory requirements, and industry standards (e.g., ISO 9001, FDA regulations).

• Intermediate skill level using Microsoft Suite (i.e. Word, Excel, Access), Visio and SharePoint.

• Equivalent professional experience may be considered as a substitution for the degree on an exception basis.

Preferred Education & Experience

• 5 years of Managerial experience

• Expert experience level of Microsoft Suite, Visio, and SharePoint

Licensures and Certifications

Certification in training, quality management, or related areas is a plus.

Essential Capabilities and Work Environment

This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather and/or times when the City would otherwise be closed.

It is the policy of the City of Atlanta ("COA'') that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color,religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran's status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Closing Date/Time: 2024-11-09

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• City of Atlanta

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