Administrative Senior (Reserved for City of Austin Employees)

Minimum Qualifications

• Graduation from an accredited high school or equivalent, plus five (5) years experience in a field related to the job.
• Any combination of education and/or work experience will substitute for minimum qualifications.

Licenses or Certifications:

None
Notes to Applicants
Position Overview:
Under general supervision, the Administrative Senior performs research, clerical and/or technical tasks related to administrative support such as managing the reception desk at EMS HQ, including answering multi-line phone, forwarding calls to the appropriate party and taking accurate and legible messages when necessary. This position monitors and maintains office supply inventory by ordering as levels necessitate and acts as a liaison for office machinery service requests, submitting requests through the appropriate channels and to the appropriate repair facility. Also monitors and tracks repairs for trend data, notifying relevant staff of critical issues as they occur. The administrative senior will assist with room reservations, food purchases, and support with meetings, ceremonies, and other events. May prepare correspondence, review and respond to email inquiries and/or communicate information to applicable staff on behalf of executive team members.

About EMS :
The Emergency Medical Services department is responsible for managing critical time-sensitive life-threatening emergencies. While most of the assistance EMS gives to the community is medical in nature, everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services.

Why work for the City of Austin?
The City of Austin provides generous benefits including medical, retirement plans, paid time off, as well as hybrid work schedules for eligible positions. Joining our team means you will have access to a network of 17,000+ City of Austin employees and the opportunities for training and professional growth are many!

Regarding your Application:

• A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary.
• Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application.
• Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section.
• Incomplete applications will not be considered.

EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.

VETERANS :
Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position you will be required to provide your DD214.

Are you already a COA employee?
Employees in Good Standing, who are candidates within the Department or division that the Position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview.

ATCEMS employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

Assessments:
An assessment will be required prior to interviews for those applicants selected to move in the hiring process.

LANGUAGE :
Must have the ability to read, write, and fluently speak English.
Pay Range
$22.22 - $24.77

Hours
Monday - Friday
8:00 a.m. - 5:00 p.m., Flexible
The person selected for this position will be required to work in office full-time during a training period of at least six (6) months or more. Performance will be evaluated at the conclusion of the training period to determine a hybrid schedule.
Job Close Date 11/04/2024 Type of Posting Reserved for City Employees Department Emergency Medical Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 15 Waller Street Preferred Qualifications

• Experience providing support/interacting with executive level staff and stakeholders.
• Experience working with civil service public safety ( EMS , Fire, Police) possessing knowledge and understanding of the civil service environment.
• Experience conducting customer service calls/surveys.
• Experience managing controversial interactions with a skillset in diffusing unpleasant circumstances.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Provides administrative support on projects by researching and compiling data. Distributes and reconciles petty cash requests. Monitors and tracks interdepartmental documents. Creates, maintains and archives documents. Schedules and coordinates meetings and appointments. Greets visitors, handles their inquiries and directs them to the appropriate person according to their needs. Answers multi-line phones, transfers calls and takes messages. Opens, sorts and distributes incoming mail. Creates and maintains files, documents, records and reports. Orders and receives office supplies, ensures invoices match deliveries, notifies appropriate personnel of discrepancies. Prepares memos, letters and other documents.

Responsibilities- Supervision and/or Leadership Exercised:

• May lead or train others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of applicable processes, techniques, and methods.
• Knowledge of city practice, policy and procedures.
• Skill in oral and written communication.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to train others.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain good working relationships with other city employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for an Administrative Senior are graduation from High School or equivalent, plus five (5) years experience in a field related to the job. Any combination of education and/or work experience will substitute for minimum qualifications. Do you meet these qualifications?

• Yes
• No

* Are you a current City of Austin employee?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Please describe your experience supporting Executive level staff and indicate from which positions listed on your City application you gained this experience. If none, please put N/A.
(Open Ended Question)
* Please describe any experience you have working in a Civil Service Public Safety (EMS, Fire, or Police) environment. Include type of work performed, name of department or agency and how many years of experience you have in this area. If no experience please list N/A.
(Open Ended Question)
* Do you have experience conducting customer service calls/surveys?

• Yes
• No

* Please describe your experience conducting customer service calls/surveys. If no experience please note N/A.
(Open Ended Question)
* Do you have experience being the first point of contact in working with and diffusing difficult customer situations?

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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