IT Analyst (Water)

Full-time position available with the General Services Department, Information Technology Division located at 4800 East 63rd Street
Salary Range: $27.25-$40.88/hour
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework schedule available after 6-month probationary period completed
Application Deadline Date: November 07, 2024


Responsibilities

• Leads and performs work of a unit engaged in varied computer operations and architecture projects.
• Assists lower-level IT associates with more complex technical projects and problems occasionally.
• Provides first and second-tier desktop support across multiple locations.
• Provides first-tier support for network issues.
• Provide first-tier support for server issues.
• Manages one or more server-based systems for the organization.
• Directs medium projects in a competent fashion.
• Provides instruction to assigned team to effectively accomplish assigned projects.
• Provides task direction as necessary.
• Follows appropriate processes and procedures for assigned projects.
• Makes significant contributions to the success of projects by applying demonstrated knowledge.
• Performs technical review of work performed by support team.
• Anticipates hardware and software needs and makes recommendations related to the acquisition of such.
• Installs and maintains hardware and software in accordance with prescribed procedures.
• Prepares system documentation within established standards.
• Writes or revises complex program documentation, operations documentation and user guides in accordance with standards.
• Prepares highly complex technical and quality control testing activities in accordance with prescribed procedures.
• Prepares test data and analyzes program or application performance during testing.
• Compares testing results with provided documentation to identify and resolve any discrepancies.
• Participates in selecting and implementing operation systems and architecture improvements.
• Analyzes problems, determines cause and initiates corrective action in areas that require an expert level of technical competency.
• Leads project teams in the implementation of design/analysis and programming/coding.
• Prepares instructional materials and training curriculum for operation and user training.
• Utilizes interpersonal and communication skills to train, instruct and educate groups and individuals in a team environment.
• Provides technical expertise to other team members for their technical development.
• Recommends process or procedure changes.
• Participates in process and quality improvement.
• Follows through on commitments made to customers.
• Assures that customer requirements are met.
• Works effectively with peers, team members, and other departments.
• Performs related work as required.
• Provide backup coverage for helpdesk ticket assignments.
• Assist with application support as assigned.

Qualifications

REQUIRES an accredited Bachelor's degree and 4 years of technology experience; OR an equivalent combination of education and technology experience. Preference given to those with experience working in large scale CRM, Work Management, and SQL databases.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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