Administrative Aide - Facilities

Introduction

Responds to the needs of citizens at large, including internal and external clients, while continually striving to exceed customer expectations. Creates and dispatches Facilities Work orders and processes AZ-811 locate tickets.

Anticipated starting salary for this position may be up to mid-point depending on candidate's experience and internal equity. The full salary range is listed above and mid-point for this position is $26.04/hour.

Minimum Qualifications

Education and Experience

• High School diploma or General Educational Development (GED) equivalent.
• One year of experience in administrative support that includes direct customer service experience involving public contact.

Licensing, Certifications and Other Requirements

• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Other pertinent licenses and/or certifications may be required for some positions depending on department/section assignment.

Essential Functions

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Addresses and resolves citizen inquiries and issues pertaining to city services, policies, and procedures efficiently, including handling public and customer service calls.
• Performs a wide variety of administrative and customer service work including but not limited to requests for: information, problem analysis, complaint resolution, driving directions, and the general delivery and explanation of City services to both internal and external customers.
• Uses a wide variety of computer programs and operates an assortment of other office equipment including multiple-line telephones, two-way radios, paging systems, copies and fax machines.
• Performs data entry by completing work orders online for city services in all departments.
• Retrieves, inputs, and monitors customer data and history by accessing numerous computer screens.
• Supports directors, managers and other staff with presentations, spreadsheets, reports and graphics using intermediate computer skills.
• Corresponds with internal and external stakeholders both in writing and verbally.

Work Environment/Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Depending on department assignment, works in an office environment or in a city call center environment, or a may work a hybrid schedule to include working remotely.
• Operates computer and other standard office equipment, which requires repetitive arm, hand and eye movement.
• Read maps and plats.
• Lifts and carries materials weighing up to 30 pounds.
• Uses visual and manual dexterity skills.
• May be required to work overtime.
• Depending on department assignment, may work varied schedules according to events, including weekends, holidays, and some evenings.

Benefits Highlights:
The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12.27% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation

Please visit the Human Resources and Benefits Information page for more information.

Selection Process:
The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state "See Resume" in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis, depending upon the job classification, education may not be substituted for work experience.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.
Closing Date/Time: 10/31/2024 11:59 PM Arizona

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• City of Scottsdale

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