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Job Description
CAREER DESCRIPTION
Desktop Support Specialist
( Information Technologist I )
In addition to performance-based merit increases, this position is scheduled to receive salary range increase on the following date:
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment will establish an open eligible list that will be used to fill current and future Information Technologist I positions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.
DEADLINE TO APPLY
This recruitment will be open for a minimum of five (5) business days and will close Sunday, November 10, 2024 at 11:59PM (PST).
ORANGE COUNTY INFORMATION TECHNOLOGY
The mission of Orange County Information Technology (OCIT) is to provide innovative, reliable, and secure technology solutions that support County departments in the delivery of quality public services. OCIT provides IT solutions across County departments for voice communications, network services, application support, service desk, desktop support, as well as data center services.
Click here for more information on OCIT
Click here for more information on the County of Orange.
THE OPPORTUNITY
Orange County Information Technology (OCIT) Shared Services has an exciting opportunity for a technically skilled Information Technologist I. This position will be supporting and maintaining a variety of applications as well as analyzing the service desk calls. Also be providing technical support, troubleshooting, and training to end users.
This position will be responsible for:- Supporting all departmental software applications and resolving issues
- Ticket review through the County ticketing system.
- Assisting higher level staff in the acquisition and distribution of computer hardware and software solutions, contract vendors, research, and gathering product information
- Designing, analyzing, implementing, and providing ongoing maintenance of Operating System (OS) images, application packages, and software updates through Intune and SCCM
- Supporting enterprise hardware from Dell and HP and Desktops/ laptops and Tablets from HP, Dell, and Microsoft
- Implementing enterprise security best practices including encryption, implicit & explicit permissions, multi-factor authentication, auditing and digital forensics, data retention, including zero-touch, as well as patching
In addition, to the minimum qualifications, the ideal candidate will possess extensive professional work experience and/or knowledge in the following competencies:
Technical Knowledge | Technical Experience- Basic understanding and applying scripting languages, such as PowerShell
- Understanding and application of Full Disk Encryption solutions
- Utilizing Active Directory Domain Services
- Preparing and maintaining documentation of department processes, procedures, and reports
- Utilizing Group Policies for administration of operating systems, applications, and user settings
- Installing and providing support for Mobile Device Management (MDM) solutions, through Intune, Apple DEP, and MobileIron
- Supporting teleworkers and mobile offices in the field including remote Internet connectivity solutions such as VPN
- Working with virtualization, cloud, and converged technologies, including VMWare
- Working closely with Microsoft cloud services from 0365 and Azure virtualization
- Understanding and application of VPN and RDP solutions
- Designing and implementing audio/video conferencing systems Managing the Change Control Process across various technologies
- Managing complex automated Asset management solutions
- Having expertise related to Microsoft Windows 10 operating system
- Being experienced working with high performance platforms and managing/designing/maintaining advanced technologies
- Identifying and resolving technical issues and problems by researching possible solutions Identifying opportunities for continued system improvements
- Providing professional support for hardware/software-related projects Test new software and reproduce reported bugs in the UAT environment Investigating, analyzing, and resolving network-related problems
- Working with other public and private sector Agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
- Coordinating with vendors to acquire and implement technologies and resolve complex technical issues
- Clearly conveying information technology concepts and terminology with both technical and non-technical staff at all levels within and outside the agency
- Producing clear and concise written documents, reports, correspondence, and briefs
- Responding quickly, courteously, and proficiently to customer service requests
- Soliciting feedback and adjusting customer requests to fit into business improvement
- Preparing and maintaining documentation of department processes and procedures
- Generating consensus and collaborative relationships to bring about efficient and effective outcomes
- Providing detailed documentation related to technological solutions and systems supported
- Working with other public and private agencies in efforts to provide information technology-specific customer service to the community, public, and key stakeholders
- Generating consensus and collaborative relationships to bring about efficient and effective outcomes
- Establishing and maintaining positive and effective working relationships with peers, supervisors, and managers
- Responding quickly, courteously, and proficiently to customer service requests
- Soliciting feedback and adjust customer requests to fit into business improvements
MINIMUM QUALIFICATIONS
Please click here for details on this classification, including the physical, mental, environmental and working conditions.
RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies. Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedure.
Veterans Employment Preference Policy (VEPP)
T he County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please clic k here (Download PDF reader) to review the policy.
ADDITIONAL INFORMATION
Please see below for important information regarding COVID-19 related recommendations.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC). Please click here to see the latest guidance for more details.
EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com .
FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact Aniko Ruha at aniko.ruha@ocgov.com or (714) 834-7370.
EEO INFORMATION
Orange County, as an equal employment opportunity employer,
encourages applicants from diverse backg rounds to apply.
Non-Management Benefits
In addition to the County's standard suite of benefits, such as a variety of health plan options, annual leave and paid holidays--we also offer an excellent array of benefits such as a Health Care Reimbursement Account, 457 Defined Contribution Plan and Annual Education and Professional Reimbursement. Employees are provided a Retirement Plan through the Orange County Employees Retirement System (OCERS).
Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 11/10/2024 11:59 PM Pacific -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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