IT Business Systems Analyst Senior (For Transportation & Public Works Employees Only)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus two (2) years of experience.
• Experience may substitute for education for up to (4) years.

Licenses and Certifications Required:
None.
Notes to Applicants
We’re seeking someone to join the Data & Technology Services Product team at Austin Transportation and Public Works. Someone who is curious, hard-working, and excited to leverage modern technologies and practices to build high-quality government products.

Data & Technology Services ( DTS ) is a division of the Austin Transportation and Public Works Department ( TPW ). We take a progressive civic tech approach that leverages open-source technology, agile development, and user-centered design. Our teams-Data Science, Software Engineering, Geospatial, Solutions Architects, IT, and Product-work across disciplines to maintain robust open data and build impactful applications for Austin’s mobility engineers, technicians, and staff. We care deeply about these users and the vision of a reliable, safe, and equitable transportation network in Austin.

We use a range of technologies including Knack, a no-code workflow management service, enterprise platforms like PowerBI and ArcGIS, and mature open-source languages like Python and React to build custom solutions when out-of-the-box doesn’t cut it.

What will you do?
By digitizing paper processes, optimizing operational workflows, and improving data quality, DTS product managers (PMs) support a range of users, including field technicians who install traffic signals, planners who design Austin’s bike lanes, and executives who need to track high-level goals.
In this particular PM position, you will support DTS’ outstanding Data Science team. They build and maintain the bulk of the department’s PowerBI dashboards and consult on all things data visualization and analysis. You will

● Triage staff requests for data science support, refine the team’s backlog, and help them organize their day-to-day tasks using an agile project management approach
● Partner with the Data Science team lead to prioritize, document, and manage DTS data science strategic goals, training initiatives, and key projects
● Document the Data Science team’s work for executive and non-technical audiences to ensure its visibility on the DTS website, newsletters, and reports
● Apply and contribute to DTS’ product operations processes so that our complete portfolio of high-quality products and services are delivered in a strategic, transparent, equitable, and efficient manner

You will be the product manager for three TPW divisions-Equity, Office of Performance Management ( OPM ), and Office of the Director. Among those, OPM will need the bulk of your support. Business intelligence and data analytics for TPW leadership is one of OPM’s primary responsibilities. They also facilitate TPWStat, the executive reporting meeting for a monthly performance measure review among key TPW stakeholders and executives. As a partner with them in these activities, you will

● Manage the division’s data and technology projects
○ Identify needs, define scope, and prioritize work, from high-level projects to specific features
○ Ensure requirements and user stories are fully understood and that implementation plans match expectations
○ Actively monitor project risks and scope creep to spot potential problems and identify solutions
○ Communicate project status and strategic recommendations to collaborators and leadership

● Product manage Dash, TPW’s executive dashboard and departmental hub for data, dashboards, and maps
○ Build off of Dash’s existing product research and feature backlog to continually capture needs as user needs, organizational priorities, and available technologies evolve
○ Collaborate with the Apps, Dev, and Geo teams to build and extend the platform
○ Perform usability testing and iterate on the user interface design to improve ease of use, discoverability, and comprehension of TPW data
○ Elevate the visibility of Dash within the department to increase usage

Lastly, you will be DTS’ resident communications expert and data storyteller. In this capacity, you will:
● Build and foster relationships with data SMEs across TPW and ensure they are aware of our tools, standards, and support resources
● Help develop and deploy TPW data visualization standards, including a branded PowerBI dashboard that employs best practices in legibility, accessibility, and user experience
● Collaborate with the Head of Product to produce the DTS newsletter and manage the DTS website
● Provide design, marketing, and copywriting support for DTS reports, presentations, and training materials

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Watch the video linked below to learn more about Austin Transportation and Public Works and its role in the region’s mobility landscape.

Inside TPW : https://www.youtube.com/watch?v=wu4fqWGoH0E

Working for the City of Austin provides a number health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. For more information on City of Austin Benefits click here!

Regarding your Application:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history (to include all job duties responsibilities and employment dates) on your online application. The application is an official document; incomplete applications will not be considered (e.g., “see resume” or “see Linked In Profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary.

Assessment:

This position may require a skills assessment.

Close Job Posting:

Department may close the job posting at any time after 7 days.

90 Day Provision for Additional Vacancy:

This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.

Office Location Notes:

Office location is subject to change based on department needs and programs.

Austin Transportation and Public Works positions are not at 100% remote operation.

Video Conferencing Software Technology:

The Austin Transportation and Public Works Department uses the communication platform, Microsoft Teams, to conduct virtual interviews.
Pay Range
$37.63 - $47.98

Hours
Monday through Friday
8:00 a.m. to 5:00 p.m.
Hours may vary depending on work demands and business needs.
Job Close Date 11/20/2024 Type of Posting Departmental Only Department Transportation & Public Works Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 8900 Cameron Road., Austin, TX 78754 Preferred Qualifications
Preferred Experience:

• Experience managing large-scale software applications, digital services, or data products
• Comfort communicating the technical details of a system to executive stakeholders, internal partners, and end users alike
• Substantive experience using agile project management to facilitate cross-functional collaboration and iterative delivery
• Ability to become familiar with emerging technologies, recognize shifting organizational needs, and update plans accordingly
• Ability to self-direct and self-manage among tight deadlines, prioritization conflicts, and resource constraints
• Excellent relationship management skills that include forming authentic and trustworthy connections with stakeholders

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Partner with decision makers, system owners and end users to define business, financial and operations requirements and systems goals. Lead requirements gathering sessions to elicit requirements, specifications, business processes and recommendations related to potential IT solutions. Create more complex models, use cases, process flows, specifications, diagrams and charts to provide direction to developers, designers, and vendors. Develop statement of work for use in requests for proposals. Evaluate compatibility and interoperability of commercial off-the-shelf or in-house technology systems. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. Perform cost-benefit and return-on-investment analyses to aid in making IT business decisions. Conduct research on software and hardware products and technology services to justify recommendations and to support purchasing efforts. Write and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in IT applications across the organization. Coordinate and perform tests, including end-user reviews, for modified and new systems, training and other post-implementation support.

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, evaluation, training, and guidance to others

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of concepts and principles of application programming, database and system design including Internet and network architectures.
• Knowledge of legacy and web-based systems interfaces.
• Knowledge of importing data for use in report software, spreadsheets, graphs and flow charts.
• Knowledge of cost-benefit analysis and total cost of ownership modeling.
• Skill in performing requirements development, process modeling, reporting and project management tools.
• Skill in developing process models and data flow diagrams using industry-standard modeling techniques.
• Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
• Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
• Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
• Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
• Ability to define, analyze, and find solutions for difficult or complex problems.
• Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
• Ability to view the big picture.
• Ability to quickly become familiar with emerging technologies.
• Ability to identify trends as well as isolated events.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The IT Business Systems Analyst Senior position requires graduation from an accredited (4) four-year college or university with major course work in a field related to the job plus two (2) years of experience. Experience may substitute for education for up to (4) years. Do you meet these minimum qualifications for the position?

• Yes
• No

* Please briefly describe how you meet the minimum qualifications above.
(Open Ended Question)
* Are you a current Transportation and Public Works employee?

• Yes
• No

* Are you a current City of Austin employee?

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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