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Job Description
An exciting opportunity is now open.
Resident Services Manager
$111,671 - $149,650 Annual DOQ
Opening Date: October 22, 2024
Closing Date: November 8, 2024
The Santa Clara County Housing Authority (SCCHA) is the county’s largest provider of affordable housing, helping make rental housing safe and affordable for approximately 20,000 low-income households.
How You Will Make an Impact:
The Santa Clara County Housing Authority (SCCHA) is dedicated to enhancing the quality of life for our residents and the broader community. We strive to create innovative programs that empower individuals and foster community engagement.
We are seeking a passionate and experienced Resident Services Managerto lead the development and implementation of programs aimed at enriching resident and community services. The ideal candidate will be responsible for monitoring and evaluating program performance, collaborating with various agency departments, and engaging with community stakeholders and individuals with lived experience to ensure effective planning and continuous improvement.
This position will require some evening and weekend hours.
Join us in making a difference in the lives of residents and the community. We look forward to welcoming a new team member who shares our commitment to excellence in service!
What Our Team Is Looking For:
Any equivalent combination of education and/or experience likely to provide the required core competencies may be considered. A typical combination that is qualifying may include:- A bachelor’s degree from an accredited four-year college or university in program administration, case management, social work, administrative, operations or a closely related field; and
- Four (4) years of progressively responsible experience in the administration of housing programs or other social service programs in a government or non-profit agency, including two (2) years of lead or supervisory experience.
Our Ideal Candidate:
The successful candidate will join a dynamic team of professionals and will possess the following skills:- Leader & Strategic Capability - a mentor to inspire and motivate others, manages changes, adapts and influences others, has knowledge of the needs, functions, and goals of the organization.
- Exceptional Communicator - expresses ideas clearly and concisely both orally and in writing. Values the diversity and differences brought by others, build, and maintain interpersonal relationships.
- Judgement & Decision Making - a critical thinker and problem solver. Makes decisions in compliance with the law and Agency policies.
- Advancing Inclusivity and Leveraging Diversity - Create a culture of inclusivity where individuals of diverse cultures, demographics, or backgrounds are valued for their unique perspective and talent.
- Customer Service - Design and develop programs providing excellent customer service to residents and the community.
For a detailed description of the position’s essential functions, please click HERE . -
ABOUT THE COMPANY
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Santa Clara County Housing Authority
Show moreThe Santa Clara County Housing Authority is to provide and inspire affordable housing solutions to enable low-income people and families in Santa Clara County to achieve financial stability and self-reliance.
SCCHA is among the original 39 agencies out of approximately 3,200 PHAs to be granted Moving to Work status, a special designation from HUD that allows our agency to make strategic program and policy changes to better address Silicon Valley’s critical shortage of affordable housing. We seek to expand beyond operational efficiency to assist as many families as possible and pioneer housing strategies that can be replicated at PHAs nationwide.
Our Culture
SCCHA is committed to fostering a culture of inclusivity where individuals of diverse backgrounds, demographics, interpersonal styles, abilities, and motivations are and feel valued for their unique perspective and talent. Why is this important? Because the more perspectives we include, the better we respond to and serve our diverse community.
Employees at SCCHA work fulfilling, rewarding jobs that impact the lives of others. Together, we serve as a vital safety net that allows thousands of individuals and families to work toward self-sufficiency. SCCHA helps to build strong vibrant communities by innovating, increasing, and preserving affordable housing opportunities throughout the county.
We cannot achieve our mission without our staff’s care and professional contributions. And we are committed to caring for our staff, because we know that if we take care of our staff, they will take care of the people we serve.
We aspire for all employees to be treated respectfully and to be valued for their unique talents and contributions. We value people with varied perspectives and lived experiences. We value people period.
Join a workplace where you will be motivated and empowered to make a positive difference and bring opportunities to those in our community who need help the most. You won’t just do any administrative or professional role. You’ll be part of a solution that transforms people and communities throughout Santa Clara County.
Benefits SCCHA Employees Love
We want to keep you happy. We offer a rich benefit package that includes the following benefits and many more:
- Comprehensive Medical Coverage
- Vision and Dental Insurance
- Paid Holidays and Vacation
- Tuition Reimbursement
- CalPers Retirement+
- Life Insurance
- Downtown Parking, and more!
Addressing the Local Housing Crisis
Santa Clara County is in a striking housing crisis, experiencing some of the highest housing costs in the nation. As a part of the solution to this challenge, SCCHA builds communities by developing quality housing offered at affordable rents. These development activities include site acquisition, community outreach, site and building planning and design, and construction.
SCCHA is a Good Neighbor and Community Member
In addition to providing housing to those most in need in our community, SCCHA is an active part of our community and strives to be a good neighbor. This begins when we first approach a new development site, seeking feedback from neighbors, community leaders and other stakeholders. Our commitment to healthy community relations continues with an open line of communication throughout construction and operations.
We’re in this for the long haul. SCCHA has been serving the Santa Clara County community for over half a century. We are dedicated to continuing this critical work of helping families and communities build stability.
Rooted in Local Partnerships
Like many endeavors this size, it takes a village to bring our affordable housing communities to fruition. We partner with the County in addition to our local cities, including the City of San Jose. Our real estate activities support several strategies and initiatives in the County’s Community Plan to End Homelessness, including prioritizing the development of housing for extremely low-income individuals and expanding permanent supportive housing.
In addition to public agencies, we partner with construction firms, architects and engineers, environmental engineers, appraisers, market analysts, and a variety of other partners to help develop our communities.
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