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Job Description
ABOUT THE POSITION
The Clark County Department of Aviation is seeking qualified candidates to apply for the IT Customer Support Specialist I/II position on our Information Systems team. This entry-level position will provide essential phone support for the airports administrative systems utilizing Microsoft Windows operating systems, Microsoft Office applications, Adobe, Intune, and many other specialized departmental applications required for the airports operation. This position also provides support to all of the airport's public facing passenger processing systems including the Common Use Passenger Processing System (CUPPS), Common Use Self Service (CUSS) Kiosks, The Self-Pass Biometrics Processing System, CCTV System, Paging system and others vital to airport operations. This position works with user groups across the airport supporting the aforementioned computers systems, networks, and all related hardware and software providing initial troubleshooting and call routing to field technicians to troubleshoot, track and resolve a wide range of technical issues.
THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED.
IT Customer Support Specialist I: $24.07 - $37.36
IT Customer Support Specialist II: $26.05 - $40.33
The IT Customer Support Specialist I is a training underfill position, upon successful completion of the training program the successful candidate will be non-competitively promoted to IT Customer Support Specialist II.
THE CLOSING DATE FOR THIS RECRUITMENT HAS BEEN CHANGED AND IS NOW REFLECTED IN THE JOB ANNOUNCEMENT.
This examination will establish an Open Competitive Eligibility List to fill current and/or future vacancies that may occur within the next six (6) months at either level or may be extended as needed by Human Resources.
Human Resources reserves the right to call only the most qualified applicants to the selection process.
MINIMUM REQUIREMENTS
Customer Support Specialist I - Equivalent to an Associate of Arts degree with major course work in computer science, information systems or a field related to the work AND two (2) years of full-time experience which involved the use of telecommunications or personal computers and various standard software applications. Professional level experience and/or education that has provided the skills and knowledge necessary to perform all job functions at this level may be substituted on a year-for-year basis.
Customer Support Specialist II - In addition to the above: Minimum of one (1) year of full-time experience providing hardware and software problem resolution and technical support to telecommunications and/or computer customers.
Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application.
Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination.
Residency Requirement: Permanent employees must maintain a principal place of residency within the boundaries of Clark County and provide proof of compliance with Nevada motor vehicle registration and drivers' license laws within 90 days of employment.
Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions.
Background Check: Employment with the Department of Aviation is contingent upon completion of an education/experience background investigation, a fingerprint-based criminal history record check processed by the FBI, and upon the ability to be granted a security badge as mandated by the Transportation Security Administration. Note: all prospective hires must present two original government issued ID's upon acceptance of job offer. Examples of acceptable ID's include a Passport, Driver's License or DMV issued ID, birth certificate, Social Security card, Voter Registration card, school issued ID with picture, etc.
Customs and Border Protection Security Seal Program: Employment with the Department of Aviation in this job title is contingent upon a ten-year employment and five-year residency history record check and the ability to present original identity-based documentation in order to meet the requirements for a Security Seal.
PHYSICAL DEMANDS
Mobility to work in a typical office setting and use standard office equipment, stamina to remain seated and maintain concentration for an extended period of time, vision to read printed materials and a computer screen, and hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.
EXAMPLES OF DUTIES
Responds to telephone calls for assistance from customers regarding computer or telecommunication hardware and/or software problems. Places orders for service with contracted telecommunications vendors, including telephone, fax, and modem lines, dedicated circuits and ISDN lines. Ensures users have needed telephone and wireless systems and features. Analyzes and evaluates possible solutions to problems; advises customers regarding problem resolution and directs customers to take specific actions to define and resolve such problems; sends on-site assistance for problem resolution when the situation cannot be resolved over the telephone. Logs and tracks calls for support and prepares periodic or special reports regarding activities and highlighting problem trends. Provides technical assistance to County employees regarding the use and operation of a wide variety of computer hardware, software and peripheral equipment. Performs security administration by resetting passwords, creating, moving, and disabling user accounts for network operating systems and software applications. Prepares written documentation and instructions for customer use in an operational setting. Notifies systems development staff or vendor support staff when equipment maintenance or repair is apparently required. Reviews periodicals, product and system documentation and other written materials to maintain and update knowledge regarding hardware and software used by County customers; maintains a library of such information for departmental use. Proofreads and edits technical and non-technical materials prepared by others. May develop training materials and exercises; revises and updates curricula as required. May perform desktop publishing activities in publishing newsletters, creating brochures, writing user manuals or other related special projects. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Maintains files and may perform a variety of general office support work related to the activities of the unit. Uses standard office equipment and variety of computer hardware and software in the course of the work.
Join the Clark County Department of Aviation Family where we offer a comprehensive benefits package that includes:- Alternative Work Schedules
- More Money in Your Pocket
- 100% Employer Paid Defined Benefit Retirement
- No Social Security Deduction
- No State Income Taxes
- Medical - Employer pays 90% of premium
- Pharmacy Benefits (30, 90-day retail or mail order fills)
- 24/7 Telephone Advice Nurse - no employee cost
- Teledoc, Doctoroo, and Dispatch Health
- 12 Paid Holidays plus a Floating Birthday Holiday
- Paid Vacation Leave
- Paid Sick Leave
- Holiday Leave
- Catastrophic Leave
- Parental Leave - Up to 90 days
- Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance.
- Trustmark - Permanent Life Insurance benefits and long-term care.
- Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance
- TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available
- Morgan Stanley - Deferred Compensation Plan
Closing Date/Time: 10/30/2024 5:01 PM Pacific -
ABOUT THE COMPANY
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Harry Reid International Airport
Show moreNearly 50 percent of all visitors to Las Vegas come through Harry Reid International Airport. As a world leader in airport management, we are focused on providing the best customer service possible.
Harry Reid International Airport is owned by Clark County, Nevada. Our airport system also includes four general aviation facilities: North Las Vegas Airport, Henderson Executive Airport, Jean Sport Aviation Center and Overton/Perkins Field. These airports operate under the policy direction of the Board of County Commissioners, the authority of the County Manager, and the management of the Director of Aviation.
The Department of Aviation is a self-sufficient enterprise and operates without county general fund tax revenue.
Operating an airport in a community that depends on tourism means every single employee has a unique opportunity to provide our travelers with that all-important first and last impression of Las Vegas. Twelve divisions make up the Department of Aviation’s organization, each offering a variety of front line and behind-the-scenes jobs at various levels: Director’s Office, Airside Operations, Business & Commercial Development, Employee Services/Risk Management, Facilities/Service Desk, Finance, General Aviation, Information Systems, Landside Operations, Construction/Engineering, Security, and Terminal Operations.
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