SECTION MANAGER, INFORMATION TECHNOLOGY, COMMUNICATIONS SYSTEMS, ISD

Position/Program Information

EXAM NUMBER

W2577E

When to Submit Your Application:
We are accepting applications beginning October 21, 2024, at 7:00 a.m., (PT). This examination will remain open until the needs of the service are met and is subject to closure at any time without prior notice.

Type of Recruitment: Open Competitive Job Opportunity

No out-of-class experience or withhold will be accepted.

Check Out Our Outstanding Benefits!

• Los Angeles County offers one of the strongest public-sector benefits packages in the nation.
• Flexible Benefit Plans - Benefits may be purchased using tax-free County contribution of an additional 14.5%-17% of the employee's monthly salary.
• Robust Retirement Packages - Contributory-defined benefit plan; optional tax-deferred income plans that may include a County matching contribution up to 4% of employee's salary.
• Generous Maternity and Family Leave Benefits
• 5/40 schedule (Telework - where appropriate)
• Rideshare, Parking, and Transit Benefits
• 13 paid holidays per year

Click here for more details on employee benefits.

Who We Are:
The Internal Services Department (ISD) plays a major role in supporting all County of Los Angeles departments and commissions. With an annual budget of over $885 million and 2,162 budgeted positions along with over 5,120 contracted workers of varying professions in facilities management, information technology, environmental, administrative, purchasing and contracting, ISD is the County's trusted partner and provider of choice.

The Opportunity:
We are pursuing qualified candidates to fill Section Manager, Information Technology, Communications Systems, ISD positions in the Communications and Mobility Services Branch. The Section Manager, Information Technology, Communications Systems, ISD position manages an Information Technology section of the Internal Services Department (ISD) performing telecommunications equipment and systems operation, maintenance, repair, installation, modification and/or related technical support activities.

Positions allocable to this class will report to an Administrative Manager XIII, ISD (Division Manager) and are responsible for managing, through direct reports, subordinate supervisors and staff, an Internal Services Department (ISD) section responsible for audio/video operations and maintenance; telephone systems maintenance; communications request management; transmission network and outside plant maintenance; or radio communications equipment and systems maintenance.

Positions in this class are distinguished from Section Manager, Information Technology, ISD in that the functions of the sections managed are technical operations support in nature, rather than being focused on programming analysis and applications, telecommunications engineering, network operations, or network maintenance.

Essential Job Functions

Position Responsibilities:

Manages staff, including subordinate supervisors, performing analog, digital, or IP based equipment and systems operation, maintenance, repair, installation, modification and/or related technical support activities.
Directs the daily operations of the section, analyzing workflow, establishing priorities, developing standards and setting deadlines.

Assigns and evaluates the work of section staff.
Controls the operational budget and expenditures of the section, including cost recovery.
Develops the section's strategic goals and objectives, and participates in development of division strategic plan, goals and objectives.

Meets with senior management, customers, other managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

Prepares and reviews project progress or maintenance status reports.

Recommends purchase of necessary supplies, equipment, and software for section and customer use.
Recruits and trains new staff, and participates in hiring decisions.
Reviews project plans in order to prepare for and coordinate project activity.

Stays abreast of advances in related technology.

Requirements

Requirements to Qualify

Option I: Two (2) years of experience, within the last three (3) years, at the level of Digital Communications Systems Technician Supervisor* or Electronics Communications Technician Supervisor** or higher, supervising technical staff performing analog, digital, or IP based telecommunication equipment and systems operation, maintenance, repair, installation, modification and related technical support activities.

Special Requirement Information:
*Experience at the level of Digital Communications Systems Technician Supervisor is defined as supervising the work of a unit engaged in the installation, configuration, testing, maintenance, and repair of digital telephone communications systems and equipment.

**Experience at the level of Electronics Communications Technician Supervisor is defined as supervising the work of a unit engaged in the maintenance, repair, testing, configuration, and installation of fixed, mobile, and portable radio communications and related equipment.

License:
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Physical Class:
2 - Light. This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Additional Information

Our Assessment Process:
First, meet our requirements above. After that, our process includes a structured oral interview covering training, experience, and general ability to perform the duties of the position weighted at 100%.

Candidates must achieve a passing score of 70% or higher on assessment to be added onto the list of eligible candidates on the Eligible Register.

Note: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add hvasquez@isd.lacounty.gov info@governmentjobs.com , and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notification from being filtered as spam/junk/clutter mail.

Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.

Eligibility Information:
The names of candidates receiving a passing score in the assessment will be placed on the Eligible Register in the order of their score group for a period of twelve (12) months following the date of promulgation. Passing this examination and being placed on the Eligible Register do not guarantee an offer of employment.

Applications will be processed on an as-received basis and promulgated to the eligible register accordingly.

No person may compete for this examination more than once every twelve (12) months.

How to Apply:
Applications must be filed online only. We must receive your application before 5:30 p.m. (PT), on the last day of filing. Applications submitted by U.S. mail, fax, or in person will not be accepted. Apply online by clicking on the green "Apply" button at the top right of this posting. You can also track the status of your application using the website https://www.governmentjobs.com/careers/lacounty . Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.Many important notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add DTse@isd.lacounty.gov, info@governmentjobs.com, and noreply@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County.

Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

Please make sure you put in the time and effort when filling out your application and supplemental questions completely. The acceptance of your application depends on whether you have clearly shown that you meet the Requirements to Qualify as listed on this bulletin. Provide any relevant job experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.

Please note that all information included in the application materials is subject to verification at any point during the examination and hiring process, including after an appointment has been made. Falsification of any information may result in disqualification or rescission of appointment. Utilizing verbiage from Class Specification and Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the requirements. Doing so may result in an incomplete application, and you may be disqualified.

Computer and Internet Access at Public Libraries:
For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

Fair Chance Initiative:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Anti-Racism, Diversity, and Inclusion (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst races. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
Have questions about anything listed above?

Contact us:
Exam Number: W2577E
Department Contact Name: Hugo Vasquez
Department Contact Phone: (323) 881-3670
Department Contact Email : hvasquez@isd.lacounty.gov
California Relay Services Phone: (800) 735-2922
ADA Coordinator Phone: (323) 881-3932 or (323) 267-2013
Teletype Phone: (800) 899-4099 [Alternate Teletype Phone: (800) 897-0077]

For detailed information, please click here

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• Los Angeles County

• (800) 970-5478

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