Council Relations Liaison

Description

If YOU are looking for a rewarding career in a place where you and your ideas matter - a place where the results of your hard work are reflected throughout your community and on the faces of your neighbors - this is your home. What are you waiting for? APPLY TODAY!

The Council Relations Liaison position is part of the Council Relations team in the City Manager's Office who provide support to the Reno City Council. The successful candidate will join the team in a fast-paced environment where no day is the same. Council Relations Liaisons play an essential role as the link between constituents and council members. Liaisons provide excellent customer service by researching and responding to highly complex inquiries in a timely manner. Relationship building, both internally with staff and externally with the public and regional partners, is vital to the success of this position. This position serves as the staff liaison to multiple Neighborhood Advisory Boards (NABs), and manages all aspects of these public meetings, including agenda creation and posting in accordance with Open Meeting Law (OML), communication with board members and council liaisons, and conducting accessible, meetings to encourage public participation. Candidates must be flexible and have the ability to adapt to a broad range of situations and environments such as making public appearances, problem solving constituent concerns, acute attention to detail in day-today administrative tasks, display sensitivity and discretion with confidential information, and be able to process a high volume of varied projects and tasks.

The primary focus of the Council Relations Liaison is to provide staff support to the City Council-approved projects and ensure superior customer service while promoting activities designed to open avenues of communication and public understanding. The liaison gains community support for the City and its activities and objectives; and performs a variety of public outreach and engagement functions, and administrative tasks in support of assigned areas of responsibility.

Examples of Essential Functions

CORE COMPETENCIES

Core Competencies are the aptitudes, beliefs or actions that reflect the values of the organization and demonstrate what sets that organization apart, ultimately moving the organization toward the mission. Highly successful employees at the City of Reno will demonstrate these Core Competencies.

PRIDE: Acts in stewardship of public resources and public trust. Takes ownership of the success of the City mission seeking excellence in every act, and delivering efficient and high quality service. Strives to maximize public benefit and takes pride in the community we are creating.

CREATIVITY: Demonstrates forward thinking and embraces opportunities for continuous improvement. Thoughtfully overcomes challenges and seeks new solutions to resolve issues. Uses innovation to further the mission of the City of Reno.

INTEGRITY: Treats people with courtesy and respect. Achieves a standard of excellence, honoring City policies and all regulatory requirements. Holds self and others accountable and assumes a position of trust bringing honor to the mission of the City of Reno.

RESPECT: Instills public faith in the City of Reno by demonstrating a heart for public service and treating all people with dignity. Remains approachable and seeks to effectively communicate in a way that values others as a part of a greater community that we are all proud to call home.

WELCOMING: Demonstrates knowledge, understanding, appreciation, and commitment to a community that is diverse, equitable and inclusive. Holds self and others accountable in support of diversity and the richness it brings to our community. Cultivates a sense of belonging and appreciation; dedicates self to being part of creating and advancing a respectful and welcoming community, and upholds equity for all members of the community and organization.

Examples of Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Oversee and monitor various boards and commissions, as assigned by developing, writing, and coordinating community/citizen meetings and public meeting agendas.
• Manage, track, create resolutions and staff reports for Council discretionary funds and various fund allocations.
• Identify, address, and recommend solutions to highly complex citizen complaints and inquiries; work with City Staff to resolve problems. This involves management of highly complex complaints, conflict resolution, and creative solutions.
• Provide prompt customer service and promote activities designed to open avenues of communication, promote public understanding, and gain support for City activities and objectives.
• Coordinate and facilitate meetings between citizens, public and private sector representatives, and City Council; provides administrative support to assigned council members. Prepare and distribute fact sheets, newsletters, photographs, flyers, and brochures related to NABs, and Council programs.
• Monitors program performance; recommends and implements modifications to systems and procedures.
• Manage online citizen engagement platforms, including Reno.gov pages and City/outside agency participation.
• Creation, management and execution of Council related events, functions, and public appearances, event, and programs.
• Develop survey instruments; conduct surveys of program participants to determine participant needs; interpret and record survey results; implement program changes in response to results.
• Perform related duties as required.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

• Rules and regulations governing public meetings.
• Pertinent federal, state and local laws, codes and regulations.
• Basic techniques and practices of organizing, recruiting for, and coordinating programs, activities and community events and meetings.
• Principles and practices of dispute/conflict resolution.
• Advanced methods, techniques, principles and applications of customer service. Operations and services provided by the City, and available City and County resources.
• Data collection and analysis.
• Effective public speaking and listening skills.
• Methods and techniques of research and analysis.
• English usage, spelling, grammar, and punctuation.
• Office procedures, methods, and equipment including computers and applicable software applications.
• Principles of business letter writing and report preparation.

Ability to:

• Maintain a flexible schedule, some nights, holidays, and weekends required.
• Appear before special interest and civic groups to present materials dealing with City activities.
• Collaborate effectively with a wide range of constituencies in a diverse community.
• Interpret and explain City programs, policies, and procedures.
• Effectively use tact, diplomacy, and political acumen.
• Coordinate and direct events, activities, project management for assigned programs.
• Gather information, analyze it, and as necessary, suggest appropriate options and actions.
• Elicit community and organizational support for City operations and programs.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Edit and organize information into an appropriate format for presentation.
• Work in a team-based environment to achieve common goals.
• Coordinate multiple projects and complex tasks simultaneously.
• Meet the physical requirements to safely and effectively perform the assigned duties.
• Communicate clearly and concisely, both orally and in writing.

Education and Experience Guidelines

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training: A Bachelor's degree from an accredited college or university with major course work in business administration, public relations, political science, communications, project management, public administration, or a related field.

Experience:

Two years of increasingly responsible experience in municipal government, community relations, or neighborhood services programs. Professional experience involving responsibility for fact-finding, conflict/dispute resolution or mediation, organizational consultation and problem solving , project development and management, community engagement activities ; or any equivalent combination of training and experience.

• License or Certificate: Possession of an appropriate , valid driver's license.
  

• Fluent in English and Spanish language skills is highly desired.
  

Supplemental Information

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment : Work is performed primarily in a standard office setting with some travel from site to site to attend meetings; irregular work hours; extensive public contact.

Physical : Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs.

Closing Date/Time: 11/3/2024 11:59 PM Pacific

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• City of Reno

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