Deployment Analyst - Open to CSULB Employees Only

Job Summary

Under the general direction of the Assistant Director, Technology Deployment Services and working in a team environment, the incumbent is responsible for deploying/patching applications and operating systems to campus endpoints, configuring and managing shared endpoints, providing tier 1 management of systems used by Technology Deployment Services, and providing tier 2 desktop/user support for shared and user-assigned devices.

Key Responsibilities

• Develop, deploy, and patch Microsoft and 3rd party applications and operating systems on user-assigned and shared endpoints - Create, test, deploy and patch application packages and operating systems using Intune, Jamf, SCCM, and WDS. Monitor deployment success, versions of installed applications, and develop/implement plans for patching both Microsoft and 3rd party software.
• Configure, manage, and update shared endpoints in classrooms, labs, conference rooms, kiosks, and other service points - Design, test, and deploy shared endpoints - including classrooms, labs, conference rooms, kiosks, wayfinding, and virtual attendants.
• Tier 1 application administration for Technology Deployment Services tools and systems - Deployment, configuration, support, and troubleshooting related to Pharos student pay-for-print systems.
• Tier 2 support and consulting for campus technical groups for OS configuration and applications patching/deployment - Resolve incidents and service requests that are escalated from team members. Provide customer support in a friendly manner to students, faculty, and staff.

Knowledge Skills and Abilities

Ability to craft clear, concise, and well-structured documents, emails, and reports, as well as articulate thoughts and ideas effectively in both formal and informal settings. Effectively manages customer expectations by maintaining regular and transparent communication and addressing concerns promptly to build trust and ensure satisfaction. Ability to handle complaints and issues by identifying root causes, providing solutions, and following up to ensure resolution. Strong collaboration skills, active participation in team activities, sharing knowledge, and ability to support colleagues to achieve common goals.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

Equivalent to bachelor’s degree, preferably in Computer Science, Information Systems, Mathematics or a related technical field and 2 years of related experience required.

• Experience creating images, packaging applications, and deploying systems using various endpoint technologies such as Microsoft Configuration Manager, Jamf Pro and Microsoft Intune.

• Experience using software deployment tools such as Microsoft SCCM, Intune, and Jamf Pro

• Experience with management and operations of Windows Active Directory.

• Two (2) years’ experience providing desktop and user support in large enterprise or higher education institutions supporting both Windows and Apple OS systems.

Physical Summary

• Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.

Licenses / Certificates

• Valid California Driver’s license required.

Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on university business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

Department

ITS Services Management & Operations

Classification

Operating Systems Analyst - Career

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $5,158 - $12,730 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a regular position.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY. It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

California State University Long Beach is an Affirmative Action/Equal Opportunity Employer that is strongly committed to promoting diversity in all areas of the campus community. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu .

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Advertised: Oct 11 2024 Pacific Daylight Time
Applications close: Oct 25 2024 Pacific Daylight Time

Closing Date/Time:

• 

• Cal State University (CSU) Long Beach

• 562.985.4111

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