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Job Description
Position Summary:
This position serves as the first contact point for the public at the Community Center. Position is responsible for providing guest service, cashier duties, and knowledge of all programs and amenities while working the front desk at the Community Center.
Essential Functions:- Demonstrate strong customer service skills while meeting and serving the public effectively.
- Process daily sales, payments, and credits for memberships and activity registrations and cancellations.
- Actively engage with members and guests in a positive manner.
- Enforce facility rules, policies, and safety guidelines.
- Refer visitors to appropriate information, personnel, and resources.
- Complete daily tasks including, maintaining various files, and other record keeping functions.
- Receives and directs phone calls.
- Perform multiple tasks in an active environment, use good judgment, and take initiative.
Other Duties: The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Core Competencies:- Understanding of proper cash handling.
- Ability to work both independently and in a team.
- Must possess strong communication skills.
- Present a positive, helpful public image.
- Ability to develop and maintain effective working relationships with all internal and external customers.
- Must complete City Americans with Disabilities Act training module 1 within first (30) days of employment.
Education, Training & Certifications:
Necessary:- Must be 18 years of age or older.
- CPR and first aid must be obtained within 90 days of hire.
- Knowledge of Windows based applications to include Microsoft Word, Excel, Outlook, and Internet.
- Ability to work nights and weekends.
Desired:- Previous experience in customer service.
- Knowledge of Time Clock Plus and RecTrac systems.
Necessary Physical Requirements:
Action
Frequency
Lifting
10 pounds frequently; 30 pounds occasionally
Carry
10 pounds frequently; 30 pounds occasionally
Pushing/Pulling
20 pounds frequently; 30 pounds occasionally
Driving
Rarely
Balance/Stoop/Bend
Frequently
Twist/Squat/Crouch
Frequently
Kneeling
Occasionally
Crawling
Occasionally
Climbing Stairs
Frequently
Climbing Ladders
Rarely
Standing/Walking
Frequently
Reaching Above/Below/At Shoulder Level
Frequently
Sitting at a computer
Frequently
Special Requirements
Ability to work nights and weekends.
Miscellaneous Information
Position is eligible for part-time benefits. See attached benefits guide.
Job Details
Category Part-Time Positions Status Open Part-Time Benefits Eligibility Salary $17.85 - $19.63/hour (DOQ) Posted October 10, 2024 5:00 PM Closing October 24, 2024 5:00 PM Attached Files 2022 Benefits Guide - PTE
PT Guest Services Rep I (2024-10)
Tools
- Apply Online
Closing Date/Time: October 24, 2024 5:00 PM -
ABOUT THE COMPANY
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City of Glenwood Springs
Show moreVISION
The City of Glenwood Springs desires to maintain its small-town character and to preserve its cultural and natural resources. Implementing a proactive plan that achieves directed and balanced development, social and economic diversity, and addresses transportation needs will move the City forward.
To meet the health, safety, and welfare needs of our citizens and contribute to their quality of life, the City of Glenwood Springs and its employees believe and will act on the following:
• We provide excellent customer service through positive engagement with all of our citizens
• We are guided by integrity and honesty
• We are responsible stewards of the publics resources and the environment
• We empower our employees to innovate and challenge the status quo
• We are dedicated to continuous improvement
• We maintain a safe, supportive, and professional working environment
• We advance the interests of the community openly and transparently -