Pre-Hospital Care Coordinator

The Position

The Board of Supervisors have authorized the following future salary increases:

5% on July 1, 2025

Why Join Contra Costa Health?
The Contra Costa County Health Services Department is offering an excellent career opportunity for qualified individuals interested in the Pre-Hospital Care Coordinator position. The department currently has one (1) vacancy in Emergency Medical Services (EMS) located in Martinez, CA.

Pre-Hospital Care Coordinators plan and coordinate Emergency Medical Services (EMS); develop and implement EMS system policies procedures and programs; monitor and evaluate emergency medical care provided by EMS pre-hospital personnel and EMS provider agencies; and perform other duties as required.

We are looking for someone who is:

• Can use initiative and sound independent judgment within established guidelines
• Has a professional demeanor
• Is articulate and can communicate effectively both verbally and in writing
• Has the ability to apply statute and regulation to local processes
• Can adapt to varied and changing priorities
• Understands high performing EMS systems, EQIP and its role in EMS systems
• Understands internal LEMSA process that is founded in statute, regulation, and local ordinance

What you will typically be responsible for:

• Supporting the coordination of EMS System Activities for Patient and Provider Safety and Quality Improvement
• Utilizing electronic patient care (ePCR) record data to monitor EMS system performance
• Evaluating pre-hospital best practices and supporting implementation in collaboration with the EMS Medical Director
• Reviewing and investigating complaints and incidents involving pre-hospital personnel or ambulance service
• Monitoring and engaging on professional standard issues related to license, certification, and accreditation

A few reasons you might love this job:

• You will work in an engaging and fast paced environment
• Will face challenging situations
• Health plan and retirement benefits

A few challenges you might face in this job:

• Managing multiple assignments

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
• Handling Stress: Maintaining emotional stability and self-control under pressure, challenge, or adversity
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships

To read the complete job description, please visit the website: https://www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: Candidates must possess and maintain throughout the duration of employment: (1) Valid California Motor Vehicle Operator's License; (2) valid Registered Nurse license issued by the California Board of Registered Nursing.

Experience: Five (5) years of full-time experience, or its equivalent, as a Registered Nurse with emergency nursing experience.

Substitution: Valid licensure as a Paramedic in the state of California and five years of full-time experience or its equivalent as a Paramedic may be substituted for the Registered Nurse license and required experience. Experience providing comprehensive quality improvement activities or program management experience may be substituted for the emergency nursing experience.

Qualifications for Restricted Positions: Positions with primary responsibility for quality improvement (QI) activities may be restricted to registered nurses only.

Selection Process

Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

Behavioral Consistency Questionnaire (BCQ) Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online assessment. The assessment will measure candidates' competencies as they relate to the job. In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Professional Integrity & Ethics, Critical Thinking, Self-Management, Writing and Attention to Detail.(Weighted 100%).
The BCQ is tentatively scheduled to take place via computer (remotely) during the week of November 5, 2024.

The Behavioral Consistency Questionnaire will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 10/23/2024 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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