What You'll Be Doing

We are seeking a time-limited Energy Assistance Eligibility Team Lead to join our dynamic team! This position is benefits-eligible and funded through June 30, 2025. Our competitive compensation and benefits package includes, but is not limited to, medical, dental, and vision insurance, PTO, wellness days, and a 5% contribution to a 401k! #work4Wake

The Energy Eligibility Team Lead will serve as lead worker for a team of Energy Eligibility Caseworkers and provides advanced-level guidance and support to 8 - 10 case worker staff and trainees. The purpose of Energy Assistance is to help families in managing high costs of utilities, especially during extreme summer heat and winter cold. This program helps eligible low-income households with heating, cooling and water utilities. Our Energy department now includes almost 40 full-time dedicated employees plus a mixture of back-up staff and temporary employees who work to ensure that eligible Wake County residents maintain or obtain heating, cooling and water.

This position is assigned to our Swinburne location and on occasion will travel to regional centers. The position will work in the office for 6 months or until, training and productivity standards are met before transitioning to a hybrid schedule.

Primary job functions and responsibilities include:

• Providing on- the -job training and support to new staff who have completed classroom policy training, as well as ongoing instruction as directed on new policies, policy clarifications, complex policies, or on policy/procedure identified through the QA process

• Providing refresher training as needed for experienced staff who need extra assistance and assisting staff working through technical difficulties within systems including NCFAST and OnBase
• Assisting the team with specialized reports and complex Energy cases; running and analyzing Data Warehouse and NCFAST reports
• Assisting the Program Manager and Supervisors with assigning daily/monthly work
• Processing energy applications including escalated or emergency cases, overdue cases and in covering cases when case workers are absent; contacting clients and gathering needed documents; assessing information provided to determine benefits; and entering required data and documentation into online an electronic system to determine eligibility; working with utility vendors to obtain, restore or maintain services.
• Completing quality assurance reviews on processed cases
  

About Our Team

Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in several special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs.

The Basics (Required Education and Experience)

• Associate's degree in Human Services or a related field
• Two years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Two years of Food & Nutrition Services experience, or four years of caseworker experience in any state or county Department of Social Services program (Medicaid, Work First, Childcare Subsidy, Child Support, Energy Assistance)
• Bachelor's Degree in related field
• Previous Lead or Supervisor experience in a Department of Social Services Program

How Will We Know You're 'The One'?

• Bachelor's degree
• At least two years' experience working in a state or county Department of Social Services program
• Ability to ensure projects are completed in a timely manner
• Excellent communication skills
• Diligently works to improve and reinforce the performance of others
• Can apply complex policy to determine client eligibility, instruct staff, and monitor eligibility determinations
• Facilitates skill development by providing clear, behaviorally specific performance feedback, and making or eliciting specific suggestions for improvement in a manner that builds self-esteem
• Ability to change leadership style or method of approach when necessary to achieve goals
• Responds to change with a positive attitude and a willingness to learn

About This Position

Location: Human Services Center Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Monday - Friday 8:30am - 5:15pm

Hiring Range: 23.57 - 30.28

Market Range: 23.57 - 37.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/10/2024

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.

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• Wake County Government

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