Network Technician I

The Position

Bargaining Unit: Local 21 - Non-Supervisory Management

Why join the Contra Costa County Department of Information Technology?
The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout the County. Our mission is to provide essential technology services that power a wide array of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation.

As Network Technician I within the Department of Information Technology, your primary role will encompass the duties of an experienced desktop technician, involving a diverse range of responsibilities. You will actively collaborate with Network Administrators on projects, be exposed to support for servers, and engage in some cloud services. Working seamlessly with cross-functional teams, you will directly interface with end users on a regular basis. This position not only demands technical proficiency but also emphasizes effective communication and collaboration to ensure a smooth and efficient IT environment. Your expertise and dedication will contribute directly to the success of our department's mission and the County's technological advancement.

Why choose us? At DoIT, we offer more than just a job - we offer an opportunity to be part of something bigger. As a Network Technician I, you will benefit from a collaborative culture that values open communication and teamwork, providing the perfect environment for you to expand your skill set, advance your career, and make a meaningful impact on vital County initiatives. Join us and be at the forefront of innovation, working with cutting-edge technology tools and systems that will empower you to shape a smarter, more connected future while receiving the guidance and mentorship of an Information Systems Manager.

We are looking for someone who is:

• Analytical: Demonstrates strong problem-solving skills for swift resolutions.
• Proactive: Takes initiative to enhance IT operations.
• Resilient: Maintains composure when facing challenges or delays.
• Collaborative: Openly and effectively collaborates with the team.
• Flexible: Adapts adeptly to changing tech landscapes.
• Precise: Meticulously attends to system details.
• Security Awareness: Keen understanding of cybersecurity principles and best practices.

What you will typically be responsible for:

• Troubleshooting Technical Issues: Identifying and resolving system-related problems promptly.
• User Support: Providing technical assistance to users, ensuring smooth operations.
• Documentation and Reporting: Maintaining accurate and up-to-date documentation.
• Training and Knowledge Sharing: Providing training to end users on network-related topics and best practices promoting awareness of security protocols and efficient use of network resources.
• Remote Support: Providing remote support for end users and remote offices, addressing network issues and ensuring consistent access to resources across various locations.
• Collaborate on Projects: Contributing technical insights to cross-functional IT projects.
• Audio Visual Responsibilities: Designing, supporting, and innovating audio-visual equipment or spaces. Including both indoor meeting spaces and outdoor events.

A few reasons you might love this job:

• Public Service Impact: You play a pivotal role in enhancing vital information technology systems and services that directly benefit the community.
• Collaborative Environment: You will work with a supportive team that values knowledge-sharing.
• Skill Growth: You will have opportunities for continuous learning and professional development.
• Critical System Enhancement: You will play a pivotal role in elevating essential IT infrastructure, supporting public services.
• Diverse Tech Landscape: You will confront versatile projects, ensuring an engaging, ever-evolving role.

A few challenges you might face in this job:

• Multi-Site Coordination: You will be responsible for overseeing IT systems across multiple locations, ensuring uniformity and efficiency.
• Tech Advancement: You will need to navigate rapid technology changes to maintain up-to-date systems.
• User Diversity: You will need to cater to users with varying tech skills and needs, providing effective support.
• Security-Accessibility Balance: You will be responsible for safeguarding public-facing systems while ensuring user-friendly access.
• Emergent Threats: You will be responsible for s taying vigilant against evolving cybersecurity threats and adapting defenses accordingly.

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Teamwork: Collaborating with others to achieve shared goals

To read the complete job description, please visit the website, www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months and may also be used for countywide openings.

Minimum Qualifications

License Requirement: Candidates must possess and maintain throughout the duration of employment a valid California motor vehicle operator’s license. Out of state valid motor vehicle operator’s license will be accepted during the application process.

Any combination of education, experience, and certifications that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Education: Possession of an Associate's of Arts degree from an accredited college or university with a major in computer science or information processing OR completion of 24 semester units or 36 quarter units in computer science or information systems

Experience: One (1) year of full-time experience performing computer and network systems equipment installation duties.

Certifications: Professional certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Cisco Certified Network Associate (CCNA), AZ-900: Microsoft Azure Fundamentals, Cisco Certified Support Technician (CCST) or other similar credentials.

Desirable Qualifications:

• Certifications: CompTIA A+, Network+, Security+, or related certifications.
• Cloud Expertise: Proficiency in AWS, Azure, or other cloud technologies
• Programming Skills: Knowledge of Python, PowerShell, or similar languages.
• Security Frameworks: Knowledge of security frameworks such as NIST, ISO 27001, or CIS to ensure comprehensive security measures.
• Vendor Certifications: Microsoft Certified: Azure Administrator, Tanium Certified Operator, vendor-specific certifications, Tesira Certifications, Crestron Certifications, Dante Digital Audio Certification Levels 1 - 3.
• Audio Visual Expertise: Deep experience in designing, supporting, and innovating audio-visual equipment or spaces. Including both indoor meeting spaces and outdoor events.

Selection Process

Application Filing and Evaluation: Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Online Multiple-Choice Assessment: Candidates who possess the minimum qualifications will be invited to participate in an online multiple-choice assessment . The assessment will be conducted online to measu re candidates' competencies as they relate to the Network Technician I classification. These may include but are not limited to: Critical Thinking, Professional and Technical Expertise, Attention to Detail, and Customer Focus. (Weighted 100%). Final Selection Interviews: Will be scheduled by the department once the eligible list is established. If you apply for another recruitment that uses this exam and the test is scheduled within 6 months of the date you took the test this time, you will not have the option to re-take the exam.

TENTATIVE DATES

Online Multiple-Choice Test: October 23, 2024 - October 28, 2024


The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.


For recruitment specific questions, please contact Amanda Monson at amanda.monson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 10/13/2024 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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