Police Support Specialist

Description

This position will be posted until filled.

CORE VALUE STATEMENT
The City of Kennewick will provide excellent public service and ensure the safety and wellbeing of our community and one another through the empowerment of each employee. We value integrity, inclusiveness, stewardship and communication. We are accountable to our community for innovative and collaborative efforts that anticipate needs, leverage resources, and deliver solutions.

SAFETY STATEMENT
We expect our employees to ensure compliance with all applicable safety practices and policies, including those established by OSHA/DOSH regulations and by the City’s Accident Prevention Plan. This includes but is not limited to actively identifying and correcting potential hazards that may affect employee and public safety, including those identified by co-workers; leading by example to promote a positive culture of workplace safety through everyday action; and emphasizing safe completion of work throughout all aspects of developing and carrying out work plans.

CLASSIFICATION SUMMARY
Positions in this classification provide timely, reliable, and accurate information in response to non-emergency inquiries from the public, researching crime and suspect information for officers in the field, and clerical processing of reports, records, logs, court documents, and other paperwork of the Police Department.

Examples of Work Performed (Illustrative Only)

ESSENTIAL DUTIES

• Provides excellent internal and external customer service by developing a positive customer experience through professional and courteous behavior and creative problem resolution; greets visitors at the public service window.
• Provides information in response to inquiries by the public, both over the telephone and at the counter, or directs requestors to appropriate staff, including law enforcement personnel.
• Provides public assistance in completing applications, forms, documents, and other related material required by the department; conducts document review for completeness and compliance with applicable rules and regulations and informs customers of any discrepancies or further action required.
• Logs, codes, data entry, files, and processes all Police Department records and reports according to the established system.
• Gathers and enters statistical data and other information into various criminal justice databases; compiles data for various comprehensive reports and other documents according to established procedures.
• Receives and processes requests from City staff and outside agencies for services and relays information and recommendations according to established procedures.
• Takes and processes fingerprints for applications and requirements according to established procedures.
• Performs general clerical duties as needed.
• Performs other duties of a similar nature or level as assigned.

Employment Standards

MINIMUM QUALIFICATIONS

• Must possess a high school diploma or equivalent (G.E.D.);
• Must have two (2) years of office/clerical experience including considerable public contact both in-person and by telephone or an equivalent combination of education and experience to provide sufficient evidence of the successful performance of the essential elements of the job such as those listed above; and
• Must pass a comprehensive background check and polygraph examination.

Required Knowledge, Skills, and Abilities:

Knowledge of:

• The department's mission and procedures in general and specific procedures, including the deadlines applicable to a wide variety of paperwork handled in the Records Unit.
• The role and responsibilities of police officers.

Ability to:

• Set priorities on high volumes of work, perform numerous task assignments simultaneously, coordinate with others to meet strict deadlines; ability to cope with numerous interruptions.
• Work both independently and cooperatively with others.
• Communicate clearly, orally and in writing, in a courteous, diplomatic fashion to exchange information; ability to listen and to elicit complete information from others quickly.
• Present a positive image of the City's services even when citizens are angry, upset, or abusive.
• Remain calm in frustrating or upsetting circumstances.
• Adhere to strict confidentiality requirements.
• Work in a neat and orderly fashion; ability to remember and connect important details.
• Proficient skill in keyboarding and data entry.

Supplemental Requirements

PHYSICAL REQUIREMENTS

Police Support Specialists must meet the following requirements, although reasonable accommodations may be available to enable individuals with disabilities to successfully perform the essential functions of this classification.

• Work involves walking, talking, hearing, using hands to handle, feel, or operate objects, tools, or controls, and reaching with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to push, pull, lift, and/or carry up to 20 pounds.
• The noise level in the work environment is usually moderately quiet.

WORK SCHEDULE

Police Support Specialists work shift work; the unit is operational 24 hours per day, including weekends and holidays, and incumbents re-bid on day shift, swing shift, or graveyard shift assignments each year based on seniority. This classification is non-exempt under the FLSA.

The benefits listed below are those currently enjoyed by the full-time Police Support Specialist City of Kennewick employees. It is important to remember that over the course of time these benefits may change - they are not permanent. Benefits may change through City Council or administrative action, union contracts or changes mandated by state and federal law.

Paid Holidays
12 per year (10 scheduled; 2 “floating”)
New Year's Day, Martin Luther King Jr. Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving Day and the day after Thanksgiving, Christmas Day, and two floating holidays selected by the employee. ( Employees shall not receive any time off for the holidays listed above. Rather, employees will receive eight (8) accrued into their floating holiday bank, for each of the ten (10) defined holidays for a total of eighty (80) hours, regardless of whether they actually work on the holidays. Employees can use accrued hours or they will be paid out in a separate check that will be provided to them on the first pay period in December of each year of the contract.)

Paid Time Off (PTO)
The purpose of PTO is to compensate employees for absences due to injury, illness, vacation and personal business. In addition, the program is designed to provide employees with personal flexibility regarding the use of leave hours. PTO hours accrue based upon the actual number of regular hours worked. Accrual of leave is up to a maximum of 600 hours.

Accrual per Month:
0-5yrs 6-9yrs 10-14yrs 15-19yrs 20-24yrs 25-29yrs 30+yrs
12 hours 15 hours 17 hours 19 hours 21 hours 23 hours 25 hours

Retirement Plan
All City employees are members of the Public Employees Retirement System (PERS). The City and the employee both contribute toward the plan. PERS provides regular retirement and disability retirement benefits. City employees also participate in the Social Security Program. Rates effective as of 09/01/2024. ( www.drs.wa.gov )

PERS Employee Contribution Rate Employer Contribution Rate
Plan II 6.36% 9.11%
Plan III Employee Choice (see booklet) 9.11%

Deferred Comp
The City contributes an equivalent of 5% of your regular monthly salary to Mission Square Retirement (previously ICMA) deferred compensation program. No employee match required, but employees may contribute towards plan if desired. ( www.icmarc.org )

Medical, Dental& Vision Insurance
The City currently pays the entire dental and vision insurance premiums for the employee and dependents.Employee current premium share of 10% per month (depending on number of family members covered) for medical insurance.

Life Insurance
The City currently pays the entire premium for group term life insurance coverage ($50,000) for employees. Employees may purchase Voluntary Term Life Insurance for employee, spouse and/or dependents through Cigna Life Insurance.

Long Term Disability
The City pays the entire long-term disability premium for employees through New York Life (previously Cigna).

Wellness Program
The Wellness Program has been established to encourage employee health and fitness, both at work and at home. A City Wellness Committee promotes and provides opportunities for healthy lifestyles.

Employee Assistance
An Employee Assistance Plan (EAP) is provided by the City to assist you and family members, providing counseling and treatment in such areas as stress, drug and alcohol abuse and family counseling.

Other Benefits Offered

• Flexible Spending Plan (Pre-Tax Deduction for Medical/Dental and Day Care)
• Aflac Supplemental Insurance
• Bereavement Leave
• Overtime
• Direct Deposit (paydays are 5th and 20th of the month)

Formore detailedinformation on benefits for a specific Collective Bargaining Group, all Agreements can be found at the following link: https://www.go2kennewick.com/305/Current-Labor-Contracts

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• City of Kennewick

• (509) 585-4240

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