IT Service Desk Intern

• Job Description

  If you are a current City of Olathe employee, please click this link to apply through your Workday account.
  
  Employment Type
  Intern (Fixed Term) (Trainee)
  
  Job Summary
  
  If you are passionate about technology, end-user support, and providing world class customer service, this is a tremendous opportunity to further develop your technical skills. As an IT Intern, you will gain hands on experience in a real-world professional environment. You will have exposure to various IT functions while learning from experienced professionals in the field of IT.
  
  This is a paid internship that ranges from $15.50 to $18.00 hourly, based on experience level.
  
  For more details, review the full job details and requirements below.
  
  The IT Intern provides first level IT support to City of Olathe Employees. They are responsible for providing technical assistance and guidance on a variety of software and hardware issues, ensuring end users have the tools to be successful.
  
  Key Responsibilities
  

  • Provides IT support related to technical issues involving Microsoft’s core business applications and operating systems; provides technical support for desktop and hardware issues.
    
  • Responds timely to incoming inquiries and system alerts and notifications through service tickets.
    
  • Communicates effectively with customers via phone, email, deskside, and chat keeping them informed of ticket progress and notifying them of impending changes and resolutions.
    
  • Documents user issues and troubleshooting steps within service desk solutions.
    

  
  
  Qualifications
  
  Experience: One year of technical support experience is required unless enrolled in a relevant degree program.
  
  Education: A high school diploma or equivalent is required.
  
  Licenses & Certifications: None.

• ABOUT THE COMPANY

  • 

  • City of Olathe

  • 913971-8919

  The City of Olathe consistently ranks as one of the best places to work, live and raise a family. That didn’t happen by accident.
  
  It happened because thousands of dedicated City employees work each day to make life better in our community. “Setting the standard for excellence in public service” is not just a saying in Olathe. It is what we do.
  
  Olathe’s quality of life is second to none, and we believe our employees deserve the same. The City of Olathe values and fosters an innovative, diverse, and inclusive culture. We offer competitive pay, health and dental coverage, retirement plans, and educational reimbursement. Employees can take advantage of the all-encompassing LiveWell wellness program to help them be their best selves—mentally, physically, socially, and financially. The City of Olathe champions continuous training and development for employees at all levels. It is our belief that if our employees continue to grow and be successful, both personally and professionally, then the City will serve our residents in the best ways possible.
  
  If you’re looking for a career where you can serve others, make a difference, and grow, then your path starts here.

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