Job Description
Description
The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community.
Under direction, implements the Housing Choice Voucher Program (HCV) Program to fulfill program objectives.
Essential Functions Include But Are Not Limited To
Manages client caseload and prepares required documentation to conform to HCV Program regulations and policies. Informs, explains, advises, and assists applicants, tenants, and landlords regarding policies, procedures, and regulations of the HCV Program. Conducts initial and annual interviews with clients and determines program eligibility. Performs initial and annual inspections of rental units to ensure compliance with Housing Quality Standards. Negotiates rents, lease changes, occupancy, maintenance standards, and related conditions of contract agreements with property owners or managers. Conducts briefing sessions and assists applicants in locating suitable accommodations. Refers tenants to social service agencies for assistance in resolving financial, domestic, or socioeconomic barriers. Investigates difficult, sensitive issues, and disputes between tenants and property owners, or between tenants/owners and the Housing Authority. Seeks to resolve disputes and eliminate or mitigate problems through counseling, mediation, and/or enforcement of administrative rules and regulations. Motivates tenants and provides information on resources available for families to achieve goal of self-sufficiency. Tracks and monitors client progress. Uses computer to keep detailed case records and retrieve information. Writes reports, letters, memos, and correspondence. Organizes case files. Performs other functions as assigned.
Minimum Qualifications
Education and experience equivalent to two years of progressively responsible experience in case management in a Housing Authority, supplemented by college level coursework in human services, sociology, psychology, or other related disciplines; or any equivalent combination of experience and training which provides the following knowledge, skills, and abilities.
DESIRED KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of: objectives, operation and services of rental assistance programs; federal rules and regulations pertaining to the HCV Program; real property management; laws pertaining to the rental of real property; the Santa Ana housing rental market; interviewing techniques and methods of verifying data; local public and non profit social service agencies, including job training and educational resources; personal computer operations.
Skill in: managing heavy caseloads and completing required paperwork within strict timelines; counseling individuals from various socioeconomic and cultural backgrounds; mediating disputes between tenants and property owners.
Ability to: understand, interpret, explain, and apply HCV Program rules, regulations, policies, and procedures; exercise independent judgment and make decisions; work effectively with frequent interruptions and effectively manage transitions in work assignments and priorities; communicate clearly and concisely, both orally and in writing; establish effective working relationships with applicants, tenants, landlords, property managers, employees of social service agencies, co-workers, and the public in a culturally diverse community.
SPECIAL MINIMUM REQUIREMENTS
Possession and retention of a valid California Class C Driver's License is a condition of employment.
Must be bilingual in English and Spanish OR Vietnamese.
SPECIAL WORKING CONDITIONS
Willingness and ability to work irregular hours, including evenings and weekends, as needed.
Selection Process
All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide.
Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include:
Oral Interview Examination (Tentatively scheduled for October 24, 2024) : (Weight of 100%) will evaluate the candidates' experience, training, education, and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score in order to be placed on the eligible list.
Candidates will be required to pass a bilingual oral fluency exam prior to job offer.
The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.
Please visit the following website to view the summary of comprehensive benefits!
Summary of Benefits
(under SEIU)
NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.
Closing Date/Time: 10/9/2024 11:59 PM Pacific
