Public Service Officer

• Job Description

  Summary
  
  The purpose of this position is to monitor and maintain the state computer system and handle citizen interaction by managing records and customer service.
  
  Essential Duties and Responsibilities
  
  

  • Provides premier customer service to internal and external customers by responding to requests in a timely and professional manner. ? Operating the TCIC/NCIC/TLETS computer systems.
  • Record and alarm permit maintenance, vacation house checks, coordination of log book, general office duties.
  • Conducts investigations by making contact with victims, gathering evidence such as photographs and witness and victim statements, producing affidavits for defendant’s arrest and filing cases with the District Attorney’s office and initiates field investigations of city code violations.
  • Provides crime scene and traffic direction/control field support during investigations as well as coordinating with other agencies in joint investigations.
  • Prepares a variety of documents by gathering information and evidence, completing the appropriate forms, typing affidavits, warrants and base reports and receiving supervisor’s approval.
  • Provides services to crime victims by providing information and referrals to available supportive services.
  • Prepares offense and incident reports and testifies in court if necessary.
  • Drive to and from court to pick up and drop off paperwork.
  • Register sex offenders.
  • Process citizen fingerprints.
  • Assist with e-filing to district attorney’s office as needed.
  • Assist with property tech duties on an as needed basis.
  • Identifies and resolves assigned CID issues in a timely manner.
  • Writes detailed incident, investigation, activity, and other reports.
  • Investigates causes and results of accidents.
  • Retrieve in-car, bodycam videos, and 911 calls and makes them available for upload.
  • Upload evidence to the district attorney submission website.

  Other duties may be assigned.
  Supervisory Responsibilities
  
  This job has no supervisory responsibilities.
  
  Education and/or Experience
  
  High school diploma or general education degree (GED) required. Associate’s degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school preferred. At least one year of related experience is required.
  
  Certificates, Licenses, Registrations
  
  Valid Texas Driver’s License with good driving record. Police officer certification is not required for this position.
  
  The City of Lancaster offer a complete benefits packeage to full-time employees which includes: health care; paid holidays, vacation time, sick leave, retirement, longevity, tuition reimbersemet and more.
  
  To learn more details, vist our benefits page.

• ABOUT THE COMPANY

  • 

  • City of Lancaster

  • 972-218-1300

  Historical Overview

  The first settlement made in the Lancaster community was in September 1844 by Roderick Rawlins. Mr. Rawlins and other members of his party had secured "headrights" from the Republic of Texas. Read on...

  Location

  Located in the Southwest portion of Dallas County, the City of Lancaster is approximately 15 minutes south of Dallas and is well situated to access the Dallas/Ft. Worth Metroplex, one of the largest and most diverse in the nation. Read on...

  Lancaster offers the perfect blend of open farmland, rolling hills, creeks, and woodlands, with home prices ranging from $160,000 to $600,000. Our community features tree-shaded neighborhoods, an excellent public library, a Senior Life Center, and over 600 acres of parks, including a municipal golf course and the Lancaster Visitors Center and State Auxiliary Museum.

  Ideally located for commuting within the Dallas/Fort Worth Metroplex, Lancaster provides easy access to major highways and is close to DART light rail, Dallas Love Field, and DFW International Airport. The city also boasts a regional airport and an industrial park with rail access. Educational opportunities abound with nearby campuses of Dallas College, Cedar Valley College, and the University of North Texas at Dallas, while the Lancaster Independent School District (LISD), the first district-wide STEM district in Texas, offers award-winning education.

  Lancaster features diverse shopping, dining, and recreational opportunities, including a 100-acre Community Park with a recreation center, indoor aquatic facility, fishing pier, and outdoor athletic facilities, as well as the Bear Creek Nature Preserve. With a vibrant mix of amenities and a strong sense of community, Lancaster is the ideal place to live, work, and play!

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