Assistant Director, Combest IT Department

Assistant Director, Combest IT Department
Lubbock
38912BR

Position Description
Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. Requires independent judgment and application of established policies and procedures. Works under general supervision with evaluation based on overall results obtained.

Major/Essential Functions
The Assistant Director serves as the lead support for IT Combest operations, which include the TTUHSC Combest clinics, programs, & non-clinical areas. The Assistant Director of IT has an expert level of technical knowledge and experience in one or more IT-related areas. The employee in this position plans and directs the overall information technology (IT) operations of the department and has an expert level of technical knowledge and experience in one or more IT related areas. Employee specializes in hardware and software that support institutional strategic initiatives and manages the department IT projects that impact all Combest areas. Under senior leadership direction, performs administrative duties involving the use of independent judgment and professional skills. Employee provides supervision for the IT staff(s). Employee provides strategic planning information to the leadership team for IT needs of the department. Additionally, employee provides IT support in other areas such as analyzing IT concerns towards a positive resolution, oversees equipment inventory, replacement and/or maintenance. Other areas of departmental responsibility include overseeing COMM Services efforts to include e-fax, SIP DIDs, paging groups, requesting CxOne agents, and assisting with Avaya phone issues. Manage department distribution lists, shared calendars, maintaining various group lists and other IT related areas.

The scope of responsibility includes:

• Oversees Combest IT operations and supervises lead subordinate employee(s) of IT department.
• Provide and oversee technical support and assistance to clinics, programs, and employees with the use of hardware and some software support and maintenance.
• Specializes in hardware and software that support institutional strategic initiatives, and manage area or unit IT projects that impact multiple clinics or programs.
• Inventory Management - Responsible for ordering of equipment and supplies for the division and maintains an accurate inventory of controlled assets and other SON / Combest equipment. Keeps spare equipment in working order to be used as a backup if needed.
• Assists with set up for training sessions and meetings as needed at Combest Center to ensure technology is functional.
• Manage Combest Organizational Unit (OU) within Active Directory.
• Provide an IT overview for new Combest employees including activating eRaider accounts, Comm Services, and e-fax as identified in addition to other onboarding needs.
• Maintain appropriate Dell certifications necessary to perform warranty repairs of Dell desktops and laptops.
• Collaborates and acts as liaison with SON and TTUHSC IT regarding IT Projects related to SON growth, such as office expansion, building construction, infrastructure upgrades, and network topology.
• Assists in solving network associated access problems encountered by Combest personnel.
• Diligently attends to details and pursues quality in accomplishing assigned technical tasks.
• Provides planning for Combest IT enhancements, upgrades, and maintenance of desktop computers and other equipment as identified.
• Manage existing Combest IT initiatives, to include the Combest SharePoint site, Combest digital signage, Combest Distribution Lists, Combest departmental share drives, and assistance with leased copiers.
• Align with the TTUHSC Value-Based Culture, Vision, & Mission of the TTUHSC, SON, & Combest.

Required Qualifications
Bachelor's degree in the area of specialization or closely related field. Three years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=874670

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.


The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.








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• Texas Tech University Health Sciences Center

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