CAREER DESCRIPTION ASSESSMENT APPEALS INTAKE MANAGER (Business Services Analyst) In addition to performance-based merit increases, this position is scheduled to receive salary range increases on the following dates:
Effective June 27, 2025 - 4.00% increase
Salary may be negotiable within the range listed above, based on position requirements and the successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLICThis recruitment will establish an open eligible list that will be used to fill current and future Business Services Analyst positions. The eligible list established may also be used to fill positions in similar and/or lower classifications through the County of Orange.
DEADLINE TO APPLYThis recruitment will be open for a minimum of five (5) business days and will close on Tuesday, October 1, 2024, at 11:59PM (PST).
THE DEPARTMENTClerk of the Board (COB) is comprised of three divisions: Board Services, Assessment Appeals, and Administration & Files Management. The Clerk of the Board is the official repository of County records and provides administrative support to the Board of Supervisors, the governing boards of certain districts and authorities, and the Assessment Appeals Boards (AAB) and Hearing Officers. The majority of its functions are defined and mandated by various California Statutes, Revenue and Taxation Codes, County Ordinances, Board Resolutions, County Rules of Procedure, and Board of Supervisors' policy.
For more information regarding the department, click here .
For more information regarding the County of Orange, click here .
THE OPPORTUNITY The Assessment Appeals Intake Manager is responsible for supervising and overseeing the work of the Intake Team of four Board Services Specialists including providing the necessary training and conducting performance evaluations. The Assessment Appeals Intake Manager position carries a range of responsibilities, including but not limited to:
- Managing the intake and processing of assessment appeals applications and hearing notices
- Researching and responding to inquiries from the public, applications, or their agents related to their application and appeal status
- Resolving issues with incomplete or incorrectly submitted assessment appeals applications
- Responding to the Public Records Act (PRA) about Assessment Appeals information
- Overseeing coverage of the first-floor assessment appeals to the public service counter
- Assisting in the absence of the Assessment Appeals Division Manager and the Hearing Clerks for the appeals hearing
- Keeping abreast of new trends, developments, and legislation related to the Division and implementing changes to processes as mandated by State law or local rules as they apply to the assessment appeals process
- Possessing knowledge of the property tax cycle and Revenue and Taxation Code Sections that directly affect the operation
- Understanding how Sections govern the procedures and requirements for filing, processing, and adjudicating appeals
- Applying relevant sections of the Revenue and Taxation Code to ensure compliance with state laws during the intake and processing of adjudicating appeals
- Possessing knowledge of state and local property tax law, property tax allocation, and apportionment
- Performing other related duties as assigned
DESIRABLE QUALIFICATIONS
The ideal candidate will have at least three (3) years of experience in the public sector in a field related to assessment appeals, real estate, real and personal property tax, or property value appraisal assessment with responsibility for interpreting legislative rules and regulations, and gathering, and analyzing data.
MINIMUM QUALIFICATIONS
Click here to learn more about the minimum qualifications for the Business Services Analyst classification, as well as the physical & mental requirements and the environmental conditions.
RECRUITMENT PROCESS
Human Resource Services (HRS) screens all application materials for minimum and desirable qualifications. After screening, applicants who meet the minimum and desirable qualifications will be referred to the next step in the recruitment process. All applicants will be notified via email of their status in the recruitment.
Structured Oral Interview | SOI (Weighted 100%)
Applicants will be interviewed and rated by an oral interview panel of job knowledge experts. Each applicant's rating will be based on responses to a series of structured questions designed to elicit the applicant's qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure. Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.
ADDITIONAL INFORMATIONPlease see below for important information regarding COVID-19 related recommendations.
Effective April 3, 2023, it is strongly recommended that County employees working in health care settings and correctional facilities follow vaccination and booster guidelines provided by the California Department of Public Health (CDPH) and the Centers for Disease Control and Prevention (CDC).
Please click here to see the latest guidance for more details.
EMAIL NOTIFICATION Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.
NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply.
Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
FREQUENTLY ASKED QUESTIONS Click here for additional Frequently Asked Questions.
For specific information pertaining to this recruitment, contact
Michelle Kozai at Michelle.Kozai@ocgov.com or (714) 834-7308.
EEO INFORMATIONOrange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:
- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information . - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: 10/1/2024 11:59 PM Pacific
